Technical Support
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Discussion List
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My bank account stopped importing transactions earlier this month. In an attempt fix it, I added the account again. This got new transactions to show up as expected, but I then had two copies of the same account linked in the Banking > Connected Accounts section, so I deleted the old one. Now I still have two sets of accounts (one current, one…
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I have my MD account number end FEIN but the payroll function is asking for a MD registration number. Does anyone know where I can get that Info? Thanks,
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I have seen this a few times now and it's quite confusing. My dashboard is showing that it has synced with my bank account 18 minutes ago and showing a balance that is way off. When I go to Transactions I can see the new transactions from my bank and have categorized them. In addition, the Transaction screen is showing the correct balance for m…
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As I'm based in South Africa, I'm being forced to move over to Zoho Books from Wave Accounting. It's a pain in the butt but was something that I was looking at doing anyway as I found that as much as I love using Wave, the stock management aspect is not great and I am already using Zoho Inventory for 2 of my businesses stock needs anyway. Accordi…
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Hello, Anybody having difficulties adding a new account? When accessing from the menu the chart of accounts screen is blank. I have never seen this before. I tried both on my personal account and for a client. Same result.
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Hi there! Is there a way to select multiple transactions with different names and entered it in the same category ?
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I was using wave apps for invoicing, due to some reasons i had to delete and reinstall the app and was not able to find it in the app store.
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I am able to login into Wave and get to the dashboard. But when I click on invoices, the screen goes blank with a working "rotating" symbol and it stays locked there. I cannot access invoices or start a new invoice. Suggestions? I have signed in and out several times.
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Hello! My business has flash sales where i take a limited number of orders twice per month. For example I want to take 20 orders (art piece commissions), where people can order 1 - 6 commissions each. I message people in an email list and need a way to regulate the payments so that after 20 sales are made the payment gateway is closed. At the …
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I received email from Kirk Simpson about focusing on US and Canada markets. I use Wave for personal accounting purposes like maintaining financial statements. I don't use wave for payments, invoicing, etc. Will the support still remains for me?
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Hello, I added a transaction for $142.97 (Accounting > Transactions), marked it as reviewed, and then deleted the transaction. Even though the transaction was deleted, it is impacting the ending account balance (Reports > Account Balances). When I select the account name on that page (Reports > Account Balances > Checking Account),…
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Hi all - I'm not seeing any transactions in Wave after 11/20/20, although I do see many online in my Bank profile - I have Auto Connect to Bank of America turned to "on" and don't see any other way to import. I've also tried toggling the connect switch on and off, and logging in and out. What a I doing wrong?
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How do I get my Bank Details on the Statement and the customers full address please.
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Hi, I'm currently unable to receive a call back using the following URL. I'm receiving a {"error": {"message": "Not found."}} I haven't be testing our app recently, so I generated a new app to verify the issue was not with the client_id or secret and received the same result. I have be able to connect in the past, …
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Am I the only one who is having issues with bank transactions not coming in for over a week? And there is no Update button to initiate a refresh of the transaction data. I have transactions that I need to reconcile against invoices, but if they don't show up for over a week, it looks like my customers haven't paid me yet. It was working okay (mean…
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I added a bill in my account. Later when I went to Sales Tax Report, am not seeing that bill's data in it. Am I doing anything wrong? Here in India we have various Tax Slabs with same name. Example: CGST (9%) CGST (6%) Since wave does not support same name tax different tax account i have included the percentage value also in the name like. I…
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I got one account in the balance sheet which amounted 1960.82, but when click into details, the total showing 1927.76
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Hi there everyone, Yes very sad about Wave. It is such a great product. Will be very sadly missed. To any and all Australian users out there in Wave land. MYOB have some very special deals going at the moment ending 31st December 2020. Have a look: https://www.myob.com/au/accounting-software/compare I think you will find MYOB Essentials pri…
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I have uploaded my OFX files as I normally do. Wave accepts them and says they are importing, but the transactions are not appearing.
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I sent a wire and am now trying to classify the transaction as a bill payment. However, when "Payment sent for a Bill in Wave" under the category drop down box, the Bill I'm looking to link to is not shown, but other Bills are. What am I missing. Help!?
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I have an automation set up with Zapier from one SaaS to Wave. The purpose is when I create a customer in another app I need it to transfer the new customer to Wave and add a customer there also. I have found the issue and workaround however this needs to be looked at closer on Wave's end. The state or "Providence" has to be keyed in …
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I have been trying to reach out to the customer support team for a while now but no answer what's so ever.
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Hello there, I am using Chase as my bank account. Recently I made a few sales but I can't see the transaction listed to Wave but that's amount won't transfer to my Bank account. Is there any issue or something?
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It's really sad to see such a great company and platform devolve within the last 6 months. It was such a joy to use and helped me as a small biz owner immensely. Then in January, in the middle of the busiest month for getting taxes and W-2 and 1099s ready, they announced a new platform Plaid for importing transactions, which prevented us, and man…
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Is there any way to lock the PDF invoice for editing. someone fraudulently copied and pasted my invoice and edited it with their bank details. The PDF was created with Office 365 and your PDF are created with Prawn. The pdf was down loaded on 12 June by the fraudster is there any way to get the IP addresses of all that accessed the invoice on that…
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I can view, add and change customer internal notes on my PC but they are not viewable at all on the Wave Invoicing app on my smartphone. When in the field I need access to customer internal notes (e.g. password data etc) so what to do? No problem I'm been in the computer game for 30 years and used to having to do my own fixes when others can't or …
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Hi Wave, Trust the person handing this account is doing great. I would like to report some errors on my accounts. On my Dollar accounts, I seem to have a negative Rwanda currency when converted but a positive dollar currency on Wave. This first occurred on my US$ Dom. Acct on 15th May 2020, I reached out on Facebook to lay the complaint August…
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Hi Wave, I have a $1905.02 uncategorized income that appeared (nothing posted) can't delete or find transactions tagged. Can you delete this item? Thanks!
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Hi everyone, So every time I export an invoice as PDF, the Arabic letters get disjointed. Everything is perfectly fine on the website though. I attached a screenshot of how the invoice looks on the website and how it looks in the PDF form Is there a solution? Thanks in advance
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When i generate a profit and loss income statement report on 28 june 2019, it shows me an uncategorize income of -$25 When i click on that uncategorize income of -$25, no transaction shown up for it i had also filtered all account transactions, and can't see any transactions on 28 june 2019 i am pretty sure it is somekind of bugs? what should i…
