Technical Support
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Discussion List
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I'm currently having a problem with the cashflow statement in Wave: The total cash inflow reported on the cashflow statement seems to be inaccurate as it is not equal to the sum of each cash inflow (which is also reported separately on the cashflow statement). Below is the cashflow report that I'm struggling with. It's quite odd for things to go w…
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On the dashboard area the pie chart shows "other" as £84.26 for business expenses? I cant find anything that is not categorised so why does it state other?
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I am having an issue with the estimate window not working for some time now, Please can you help? Attached is a screenshot. Thanks Nelson
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Hi there, Just wondering if there's a way to select multiple invoices and send them to the same customer all in one email, rather than as individual ones?
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Ater accepting invite from my new employer to view pay stub with my existing wave account. clicking on payroll function (https://payroll.waveapps.com/) leads to the error "ERR_TOO_MANY_REDIRECTS" I was able to view the my past pay stubs just before I accepted the invite from my new employer.
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Since this morning Feb 4, 2020, the Receipts mobile app on iPhone 7 is not connecting. Error message is “Can’t load Receipts. Please try again”.
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I had a horrible time reconnecting/reauthorizing my credit union account after the update. I finally got it working but suddenly it's only importing 4 of the 5 accounts I have there. It shows 4 of the accounts to connect even though there are five. Any idea on how to get the integration importing everything? Also the financial widget on the dash…
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Multiple clients trying to pay their invoices and receiving Server error. On my dashboard in invoices it is showing as viewed in my payments it shows that the transaction went through multiple times for the same invoice. The client tried 3 times and there was 3 payments that went through. I did a test and refunded one of the payments but it do…
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Hi, opened a support ticket last week but haven't heard back, so just wanted to make sure it was received. Wave seems to be "forgetting" my connection to Citizens Bank. I enter the login credentials, Wave says it's connected, and it downloads transactions once, but then won't download any more on succeeding days. If I check my bank conne…
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I've tried on 2 different devices on my home network that the menu refuses to load. It just shows the grey placeholder. On one of my other devices the menu shows perfect, also on my home network. I've tried clearing my cookies and site data. I've also looked at the developer options and I keep getting a 403 forbidden error on a resource. In conso…
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I have been trying to get a hold of someone at wave since 3 days ago and have received no answer to emails and chats. How can I reach them?
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My bank is connected and it says automatically importing, but no transactions have imported since January 10, 2020. Will this weeks database update solve this issue?
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I'm not sure what has happened but it appears live chat is no longer available. Does anyone know anything about this? I've tried searching for answers in the help sections and in this community, but cannot seem to find anything definitive. Live Chat is such a great tool, and one of the reasons I moved to Wave. It was very easy and helpful. I'…
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hi, is this normal after new update that users dont get any help with fixing their account issues?
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the Help pop up window opens everytime I switch from sales to accounting or wherever it is annoying and in fact has yet to be able to provide any help to any question so far. How do i turn it off????
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For some reason, one of our recurring invoices will not automatically charge the card and when i attempt to charge the card it fails also. Usually i can go to stripe and find out why it failed insufficient funds etc however it shows that the last time i attempted to charge the card was over a month ago and i've been charging the card weekly/daily …
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I'm trying to categorize my 'uncategorized' into the categories they need to go in. I always have a lot in sales under [payments] from Paypal, that I need to sort into the sales income category. It seems very flakey on this new layout unless I'm doing something wrong. I filter out "uncategorized income" then go down the list to move th…
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Hi, I've read a few threads about this issue, but none seem to have the answer. I have created a new wave account. Yesterday I connected my bank account (AIB) & all the transactions came over perfectly. The balance was correct. However, as a first time user, I messed everything up & deleted the transactions to try & create a fresh …
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I had some sales from PayPal last night that doesn't show. How often does Paypal sync with Wave? I'm a total newbie. :-)
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I'm trying to say it nicely and garbage is the nicest word that comes to mind. Bring back your old transaction page. Easy to filter everything and organize. Your new system is making me google alternatives to waveapps.
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Hello, I have problem with the province field when adding information about my business. I only have two options for my country which is Serbia a none of them is the right one. Is there any way I can bypass this because it is a big problem when drafting invoices. Thanks in advance.
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I am using web version, recently I reinstalled google crome after that from wave estimate window not working shown blank. When I open wave showing guest collaborator need permission from wave, pls help.
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I am having trouble when I log into wave. the last couple days the left hand menu has no selections. There are grey rounded boxes, but no words and nothing can be selected. This is the case on my windows machine and my mac. I have tried Chrome, Safari, and Firefox. However, through chrome on my phone it's fine. Anyone else having a similar problem…
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I created a business and invited a user to collaborate. They logged in and created invoices and payments but I cannot see them. Worse I cannot even see their profiles anywhere not even under the settings or anything. Please assist.
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Anyone else having issues with Wave Connect and Google Sheets. Usually works well, but today I am unable to update reports. Either no data at all, or only some data appearing on the sheet.
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I've tried to import a CSV twice, and the transactions aren't being shown in Wave!!! What's happening??
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You used to be able to filter to see only transactions from any of your accounts in the transactions page. Now you can only filter to see transactions if they are classified as a certain type i.e. "cash and bank", "credit card". I have a number of loan and accounts payable type accounts that I had set up prior to the update, w…
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Hello everyone, Is there a way to redirect buyers to a custom thank you page after filling out a checkout form page from waveapp?
