Accounting Technical Support
Discussion List
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All receipts uploaded after Feb 28th are not showing in my transactions listing. It is also not shown under reports
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I need to report a serious bug in the transactions screen. Basically the balance is incorrectly calculated after bills have been paid. It has happened twice now and the only way to get the numbers to calculate correctly is to delete the payment where the calculation goes wrong and re-enter it.
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Hi. We seem not to be able to receive updates on NEW features for an existing account. However, if we open a new account, the new updates are there. Is there something in the settings that we need to change in order to receive updates on new features?
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I am experiencing a lot of crashing of the wave system for the past 2-3 days. Each time I prepare a Journal Entry and click on Save, the system goes bust with the green screen appearing and the message "something went wrong". Is anyone else also facing similar issue. My work is getting impacted a lot due to this because, as if intelligen…
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Hi everyone! So I recently started using wave and had inputed a bill but I can't seem to find a way to show that I have made payment for that bill. I have checked the help centre link https://support.waveapps.com/hc/en-us/articles/208622866-How-to-Add-a-Payment-to-a-Bill where they asked that i click on the drop down arrow by the side of the bill…
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I have a fee rebate on my chequing account ( happy for it ) but it gives me a little bit of trouble on how to deal with it. Monthly Account Fee appears as bank service charges ( and makes sense ) and Acct Balance Rebate appears as uncategorized income in transfers. Is there anything I need to do about it ? It is an income, but I don't have an invo…
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I understand there are no more older versions of wave, so how use it on an OS X Yosemite? I'm not able to edit transcations
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(1)It seems like the transaction was reconciled (?) but then the deposit was imported from my connected bank account, and that entry needs to be deleted. I am still learning, I am not too confident this is the right way. deposit + fees = Invoice (2)Seems similar with the situation where you mark an invoice as paid immediately ( paid by cheque, …
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How do I record third party bills that will be charged to clients?
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Does anyone know if i can upload the sales invoice from my wordpress site?
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I have just opened an account for one of my clients on Wave. I have added the suppliers, and then added a bill with the opening balance. I created a service called AP Opening Balance and made sure it is pointing to Accounts Payable. However when I run a Balance Sheet the opening balances is not showing? Also, I find that the Accounts Payable Agei…
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I got paid a tip on an invoice. Amount due shows as negative XX. What do I need to do about it ? What account do I put it in ? I am a small business owner, with limited accounting skills. Thanks for your help.
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I saw an announcement about a cash flow statement. Why am I not seeing it on my profile? Is there something additional I have to do to get the statement to show up as part of my reports?
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I am unsure how to post loan received. Money is pulled in auto through bank stat. upload. But what is category. I said unspec inc and also tried deposit received, against account Ilse loan. But the system then dt ilse loan..why? should it not dbt the bank end credit the loan ilse loan.
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On my dashboard it shows that 34% of my expenses are going to "Loss on Foreign Exchange" but that is not something I've ever assigned any expenses to. We are operating in Costa Rica so the default currency is Colones but we often do business with cash and credit in USD. I'm assuming this is some kind of automatic account based on the con…
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Dear Madam/Sir, I have a few questions regarding Wave accounting software. * I want to see purchase value (Price in bills) of assets without VAT (Value added tax) - When I put in bills expense category Machinery, equipment, furniture & fixtures Transaction and fill in the necessary info, my bill was recorded. Then I go to reports, Account tr…
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Sales Tax Report I have been having problems with the Sales Tax Report system. Whenever I encode Purchases that includes taxes the Sales Tax Report doesn't show these details. Please, I need help with this. Is this just a bug or there is something that I am missing?
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I am running a small business and have been using Sage line 50 for quite a few years. Am just getting started with Wave. I am not an accountant so although I do get accounts, I would rely heavily on the backup and restore feature of sage to redo transactions when I got them wrong; especially to take a pre-year end backup. I am wondering if there …
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HI My Reports in Account Receivable and Payable are not showing the message appears as "an error has occured", Also Gerneral Ledger of accounts show , An error has occured. Please guide me how to fix it, Also if thats due to any error entry how to spot and rectify that, Thanks in advance
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Is it possible to export the invoice to xls o txt?
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I am getting a lot of duplicates in my transactions. Is there a way to merge a receipt I entered with one that is pulled in from my bank account? Or am i doing something wrong?
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Hi, Im trying to figure out how to best use Wave - it seems to have a lot of really nice features. One thing though, that I cant figure out, is how to use the receipt function. Its pretty easy to take a photo with the app, and have it OCR'ed. And then verifying it with the appropiate category and TAX code. But I cant figure out, how to file the…
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Hello there! I have just registered with Wave and reviewing its all the working feature. But afraid to say not getting proper functioning. I want to delete the transactions i created one to check this accounting system works with all its functioning or not, but unable to delete these created transactions. Please let me know how to delete such unus…
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How do I account for a tax refund? I don't want it to look like taxable income correct?
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Is there a sample company or sandbox setup I can use to get familiar with Wave?
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In my company's transactions, I have a direct debit payment that is shown leaving the bank account and then a 'reversal' showing the payment coming back into the account. How should I account for this? Do I need to make special new entries in the Table of Accounts - or are there existing entries that cover these kinds of transactions?
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Hi, I have connected a credit card to my account and now see their transactions - great. However, what or how do I categorize the credit card payment itself, which, is made up of many individuals purchases already identified within transactions? Selecting it (on its own) does not allow me to treat it as a transfer. If I categorize it as a bill p…
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I noticed that if you click create a manual transaction and set it to "WITHDRAWL", 50% of the time, all of the categories are for income accounts (which is obviously wrong, withdrawls should only be for expense accounts). Similarly, transactions set to "DEPOSIT" will show expense accounts 50% of the time. Workaround: click on…
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I really like the accounting transactions layout, but there are a w types of transactions I am not sure how to file: Say you loan someone $500.00 from your business, and two weeks later, they pay you back. Would that be simply an income and expense that cancel each other out? What about business taxes that I payout (I'm an S-corp who pays quarte…
