Accounting Technical Support
Discussion List
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Im trying this new app out and when i take a picture of the receipt i have to manually add the details. My 2 questions are: 1. Does the app scan the receipts automatically or do I always need to manually add the details. 2. There is only two payment methods when filling out the details of a receipt. Cash and loan. How do I add credit card?
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When notes are entered at the Receipt stage, they don't transfer into the transaction stage when verified. Does anyone have any answers?
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To whom it may concern, I am having difficulty saving and editing my transactions. I have attempted to log off and log in again, but still not able to. Please, can you urgently assist?
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I am trying to figure out how I can go from Wave App to Quickbooks Online, I've outgrown this app and my business is growing.
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Hi, I have tried to export my data for excel and I saw notice, that this has been registered and I will receive email with link shortly, but email never arrived. Tried about 5 times without success. All other email from Wave are arriving OK. Even "export receipt" arrived OK, but no data... Any help? Thanks,
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Hi everybody. I wanted to ask in case i'm missing it... does wave have a global search function? Ie. I type in a client's surname and it shows a list etc? Also, Customer Transactions? Are these possible? To see what I have invoiced clients in the past on my screen? Finally email templates for invoices and quotes etc. Is there a way of creat…
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Hi, can't seem to work out how to easily allocate multiple bills (from the same Vendor) to a single payment transaction. I purchase goods on a 30-day account. With each transaction, I am provided with an Invoice. At the end of the month, I receive a statement will all the invoices (which Wave calls 'Bills'). So far I have managed to have found a…
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One thing that I've noticed that is a VERY big miss with WaveApps is the lack of Product Categories. My company resells many different products, from different manufacturers. This means scrolling through countless (out of order) items through the small drop down menu to add them to our list. When is this going to be fixed (added) to the system? …
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* I buy something. I use the app and scan the receipt. I check it and add the appropriate Taxes and category. This transaction shows up nicely in the records, with the tax amounts filled in properly and the correct expense category. * Wave syncs up with my bank records and imports the transaction. A duplicate entry is created. This is unders…
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Does anyone know a good solution for how to import web sales data from a separate website? Is there an easy way to do that? I don't really care if it's done in batches or in individual transactions or what, I just want an easier way of figuring out how much sales tax I owe and figure out my total sales volume without having to manually retrieve an…
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Hi I am the new user of Wave, when I want to book the journal entry lately, the chart of accounts could not be displayed after I clicked the arrow next to the "uncategorized expense". Did anyone experience the same and how can I resolve? Many thanks, Ken
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How we can send the bill to vendor or can we create a purchase order
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I have set up two transactions in Wave to be a transfer from one account to another. When i click on one of these transactions in my transactions list, how can I see to which other transaction it is linked? ie once they are linked as a pair, how can i get the corresponding transaction? Thanks
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Hello Everyone I am unable to save new edits of Estimates and modified invoices. Any one else experiencing the same?
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In the settings, I am trying to change the title INVOICE to TAX INVOICE. i change and save in settings but does not change on the preview. Secondly, i entered ORIGINAL in the INVOICE subheading but still appears as CONFIDENTIAL as in the Estimate subheading. Why do these headings still appear without the changes I made?
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Hi, I'm using WavesApp and my accounting currency is in AED. I have a bank account in AED and in USD. Transactions are imported using Bank Connections. So I have 2 charts of accounts BANK AED and BANK USD. I do not have issue to match BANK AED transactions with invoices from Accounting > Transactions: Select a category > Payment received for…
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I'm having huge problem importing statement. I've tried various csv files from various banks. As well as microsoft money. Every time I get this error. Any ideas? Also... I can't link my bank either. The connect button just won't click.
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Hi I have 3 businesses under my profile. The problem is that the busiest one was the first business created. When I log into WAVE, I keep getting logged into the last business loaded. I would like to choose which business I default log into. Please could someone help
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Why am I getting no results to the question "how does payments by wave work?"
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Hello all, I am desperately trying to get my year end/T4s done on the weekend (the only time I really have time to work on it) The problem I am running into is that when I setup Wave Payments (credit card processing) I mistakenly selected "Cash on Hand" as the destination account when it should have been going into my chequing account, …
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I'm having a problem adding a second email address to my profile. The email address I want to add to my account was previously used as a collaborator, which I have since removed. I'm getting an error message saying "This email address is already associated with a Wave account," which is not true anymore. This all came about when I sent …
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Hi since last year i found that the liability account that I created (highlighted in yellow) are not available in the drop down list when I create a new bill. Can you please explain and what can I do? Thank you.
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I create invoices to my international customers in US Dollars. But when they are paid, my bank in India reflects the transaction amount in INR ( Indian Rupees). If I try to close the invoice by mapping the invoice to the transaction amount, then it shows up twice in my income statement. Is there a better way to close the invoices?
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Hello, I am starting a real estate investment business and trying to get a head start on accounting by using Wave. Not being an accountant I am fairly green in my understanding of how to organize a chart of accounts, and especially how to post transactions properly. In that spirit I was hoping someone could help explain how to categorize a trans…
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I did a system upgrade yesterday, so it's possible this is not something new added by Wave, but having said that, I was able to use Wave last night. Starting today, Wave is crashing both Chrome and Firefox. The steps to reproduce the crash are: * Go into an invoice and add a new item * Start typing in the item's description field. In Chrome, thi…
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Why when I Inv client and the client pays in the same mth, why does not the sale show up in my TAX report(cash & equivelant) for that mth???, this has occurred twice now ( I do not use Bank Feeds) prefer to do manual reconciliations
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Hello, I am dealing with a nuance with my bank in the UAE. Since Jan 1, 2018 VAT (5%) has been introduced. Since then, my business bank charges me the monthly banking fee as a separate line from the VAT. So I get two transactions from automatic download: 100 for banking fees, 5 for VAT / sales tax on banking fees. Wave sees the "5" as …
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Both entries in the knowledge base, do not specifically address the payment recording by collaborators with max privileges. Thought it is possible for invoices, we don't find the way to record bill payments. Please advise. https://support.waveapps.com/hc/en-us/articles/208624336-What-is-the-difference-between-an-owner-and-a-guest-collaborator- htt…
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I would like ask you to help me in regards to change of business name. I have changed Business name but I can see in Reports old Business name.
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I would like to see a list/graph of all the expenses and income for the previous year for just one of the accounts that I have registered with Wave. At the moment it shows transactions from both of the accounts
