Technical Support
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Discussion List
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My client is trying to pay his invoice using his Apple Federal Credit Union account. He says AFCU is not showing up as a bank connection option on his end. But when I go to Bank Connections in Wave, on my end, I can see AFCU. What's going on? How can I help my client pay his invoice? Thank you.
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If you receive a partial payment on an invoice with multiple items (where the items are linked to different GL accounts), can you specify which items of the invoice have been paid? By default the system seems to split the amount paid proportionally over all items. Thanks
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Thank you for supporting us through the transition. I have really appreciated having a free bookkeeping app that is so easy to use, when I am doing this for a community group. So. Thank you. I get the above mentioned error message when trying to download my invoices. I tried adding a new column called 'Unit Price' and I then got a different err…
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I found this month that the debit and credit column headings on the reconcile page are backwards. Attached is a screengrab that show that income items (e.g. donation) are listed in the debit column and payments from this deposit account show in the credit column.
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Is anyone able to advise how one can go about deleting an account? To clarify, I had tried to add a user to my business. When that new user received the invite they were promoted to create a new account. The account was created, but as soon as it detected the business was outside the US/Canada it was redirected to the ZOHO offer. Each time one lo…
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When I print a report it prints as a white circle, obscuring a totals figure at the bottom of the page. Trying to do my tax.
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Sometime within the last couple of weeks, Wave has duplicated all my transactions allocated to invoices for 2020. After a crap year, the last thing I need now is to spend hours manually fixing up a year's worth of data. And if I did, there's the concern it will happen again if there's a bug. PLEASE sort this out for me as I urgently need to get i…
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Hi, Can anyone please tell me how to mark an invoice as paid, so I can send a Receipt to my client? I do not want to link Waveapps to my bank account, so need to do it outside of this option. Thanks so much BarbaraZee
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I am using the latest version of Chrome Version 88.0.4324.96 (Official Build) (x86_64) on my Mac. I have auto updates enabled so not sure when the latest update ran. All of the sudden I am not able to view my list of invoices. It works fine on FF. When I select SALES > INVOICES I do see a brief wheel spinning and I can see the Chat Bot icon. I…
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Hello - am having issues with invoicing on the site. When I log in and click through to the 'Invoices' screen it just comes up blank. I can still see the menu bar on the left and can navigate to other screens, just gives me a blank white screen where it should display invoice data. I have refreshed the screen many times, logged out and back in,…
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hi tried endlessly to download invoices an item lnes, but after 500 out of 1220 it just hangs there freezes
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One of my users accounts in my organization is logging into Zoho Books automatically instead of the normal WaveApp. All other users are fine. How can I change the user back to the normal WaveApp for now?
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After much frustration and fumbling, I’ve now managed to download everything except my invoices to Google sheets using the Wave Connect! But, for some unknown reason the invoices won’t download, I think there’s 907 at the beginning. It starts to download the invoices as the numbers clearly show, but when it it gets to 824 then the running numbe…
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GOOD DAY EVERYONE. I AM ONE OF THE SATISFIED USERS OUTSIDE OF THE USA AND CANADA WHO DOES NOT WANT TO SHIFT TO ZOHO. ZOHO DOES NOT HAVE THE FEATURES AND EASE OF USE THAT I LOVE WITH WAVE. I DONT NEED ANY ADDED FEATURE I AM SATISFIED WITH WHAT IS AVAILABLE TO ME NOW. I JUST WANT TO KNOW IF I CHOOSE TO KEEP MY ACCOUNT ON WAVE RUNNING. WILL IT BE SHU…
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I received an unrequested spam private message from another community user. Is there a way to report this to Wave?
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The wave Connect add-on does not support the default profile and only supports other business profiles added to my account. I've been using Wave for nearly 2 years to manage my personal finance and accounting. However, the default profile's chart of accounts can't be exported. So, what am I to do? At this point, I'm sure migration to zoho is not …
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Hi Team; Is it possible to export the list of vendors & customers from Wave? Thanks regards Caren
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I was using wave all day and suddenly around 4:30pm today (Canada time) I started getting spinning blue circles instead of the page loading
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a number of my receipts have dates on them yet are processed. I can't edit the receipts and they don't show up in my list of accounting transactions. I assume its because there is no date. How do I edit the transaction or reciept?
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Hi a few of my recipts have been stuck 'processing' for quite some time. What could be the proble? They are uploaded through the web (not through the app). Uploaded a few earlier and they were fine, then deleted one receipt and since then its stuck.
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Hello! When I have certain expenses that I want to charge back to specific customers (i.e. to be reimbursed by the Customer), I add the Customer in the Customer field of the transaction. Now I want to export all the expense transactions with the customer field in the CSV export. That way I can pivot the spreadsheet and see the expenses attributed …
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I have been using Wave Connect for several months now to upload invoices. Since yesterday however, it doesn't seem to be working. All I see after clicking "Upload Invoices" are the three dots indicating that something is loading or processing, but nothing gets uploaded at all. How do I fix this?
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I have deleted several transactions but they are showing in my data export. Previous thread on the subject from 2018 does not show what the resolution is.
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I am trying to move over to zoho as I am sure many others are. I am following the instructions and have got as far as the wave connect add on, when I try to connect it just says "drive.google.com refused to connect." with a frowny face. I am at the point of giving up :(
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Greetings, I created an invoice with amount and recorded a payment covering the invoice amount in its entirety. Now when I look into Cash Flow report only half the amount is shown. Can anyone help me?
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Is it me? Or is it the site? Error code: 500 • Error reference ID: 82774749b86a4dbfa9ddb4e78214ba5f I've tried Safari and Chrome and get the same error. I can log into Invoices by Wave on my phone - but can't get past the log in page on my desktop browser.
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I signed on to my account today and it now shows about 20 to 30 Invoices as unpaid.....they were paid and entered before. What's going on and how do I fix this?
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I issued an invoice for $40 and a client paid it using Wave Payments which was fine. Wave Payments created a transaction of $39.09 ($40 minus the $0.91 Stripe Processing Fee). But when it came time to pay out of Stripe, I received $39.00 - Stripe took an extra $0.09 in tax fees as well. In my transactions list I have two differing payments for th…
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I uploaded some receipts to Wave for 2020 and I see them in under Purchases Receipts with the correct Merchange name (ex: Amazon & GoDaddy) but when I run the purchases by Vendor report they are not showing on the list. Any ideas why that might be?
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Can you please advise how I add GST to the amount I am entering into a journal transaction please?
