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Hi There, I have just started using wave again after a year away from it and its totally new but looks and feels great :-) One small problem I have is that I transfer money from one account to another i.e focus to savings but I think I have somehow done my transfer wrong as Wave considers this as expenses and adds it to my expense list! I want to …AngeliqueLamb 2 views 1 comment 0 points Most recent by AlexL November 10, 2020 8:00PMAccounting Technical Support
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When receiving payment for an invoice via Payments by Wave, I used to assign the Merchant Account Fee to a Vendor called "Wave." I do the same when I have to pay Stripe & PayPal transaction fees. This is really helpful to know how much money I'm paying to each vendor in order to collect payments. In the new Wave, when an invoice is …davewarfel 72 views 2 comments 0 points Most recent by AlexL November 10, 2020 4:17PMAccounting Technical Support
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I have been trying to access my Customers link to edit credit card info and it keeps saying Something is Broken on this page. I had another employee try and he couldn't access it either. I also tried to open a New Incognito Window and that didn't work either. I am using Chrome and am not sure what else to do. I have had this error for a week n…Trishg 2 views 1 comment 0 points Most recent by AlexL November 10, 2020 4:14PMSales & Invoicing Technical Support
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The transactions have a slight difference on the description and now everything is duplicated. I cannot go one by one it will take forever is not an option. I feel that everything is a mess now. What suggestions do you have to fix this? How can I start over? I have over 3 years of transactions. sighBPM_Oscar 2 views 3 comments 1 point Most recent by AlexL November 10, 2020 4:12PMHelp Center Discussion
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Since Sept 10, 2020, I'm having an issue where my bank reconciliation is off by $460.90 continually, specifically, my Wave balance is always $460.90 lower than my bank statement. It's stemming from a Sept. 9, 2020, $460.90 transaction. I've reconciled my Wave transactions with my bank statements and everything matches up. On top of it all, sinc…CaliberExchange 73 views 8 comments 0 points Most recent by AlexL November 10, 2020 4:09PMAccounting Technical Support
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Hi team, I'm new to wave and not 100% sure what I'm doing. Does anyone have a checklist they wouldn't mind sharing with me so I can figure out how to reconcile my books for end of month? Thanks :)
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what is the best software for inventory record and track integrated with WaveAppJawed_Allana 12 views 1 comment 0 points Most recent by AlexL November 10, 2020 4:00PMAccounting Technical Support
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Customer tried to pay on their side and received "internal server error" message. I tried to enter information on my side and receive "There was an error while processing your payment. Please try again in a few minutes." messageSBS_20 432 views 7 comments 0 points Most recent by Wattletreespaces November 10, 2020 2:58AMSales & Invoicing Technical Support
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Wave is outstanding, i run a cheese company in Sri Lanka and had two suggestions, the first being a report that would show you sales performance by product, that would help in illustrating your best sellers etc. Second would be a default message when sending an invoice, it would save you having to say Hi ....thanks for your order....
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I am passing the credit card fee on to my customer. Should I add GST on to this fee in the invoice? I am in Alberta Canada.gclark 2 views 1 comment 0 points Most recent by JulianP November 9, 2020 9:10PMAccounting Technical Support
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How do I do an estimate on the mobile app?Trending 1 view 1 comment 0 points Most recent by JulianP November 9, 2020 8:52PMSales & Invoicing Feature Ideas
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Is there a way to track partial payments by line item? I need to keep track of which item on the invoices were paid for or not. I get reimbursed (paid) by item and not paid by invoice.Alyssa_C_A 2 views 1 comment 0 points Most recent by JulianP November 9, 2020 8:27PMHelp Center Discussion
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Frequently asked questions about Wave PayrollPayroll might feel overwhelming at first, but it doesn’t have to be. This FAQ reviews the top questions our team gets about running payroll, so you can make your process as seamless as possible. St... Read the full story hereSystem 1.5K views 4 comments 0 points Most recent by AlexL November 9, 2020 3:42PMHelp Center Discussion
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More specifically a request to duplicate a row in an invoice (like ctrl+drag)
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Sorry if this has already been asked somewhere and I missed it! I often want to send a quote with two unique options listed. For example, option A is a one-time purchase, while option B is a monthly agreement. Currently, I've been just creating separate quotes for this, but is there a way to include separate options on an estimate, or mark an ite…AbigailM 4 views 1 comment 0 points Most recent by AlexL November 9, 2020 3:30PMSales & Invoicing Feature Ideas
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I paid an annual filing fee with our Secretary of State but don't see an expense category that covers filing fees. Any suggestions?cfanning 501 views 1 comment 0 points Most recent by AlexL November 9, 2020 3:22PMHelp Center Discussion
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Hear me out. Something very odd happened when I was writing in today's sales. I recorded everything as usual, but then I noticed my cash flow's balance wasn't matching "all accounts" cash, which is the cash on hand shown in the balance sheet. I doubled checked everything, and found out through the Trial Balance that it is unbalanced by t…Aldo 842 views 11 comments 0 points Most recent by AlexL November 9, 2020 3:21PMAccounting Technical Support
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Hello Wave, We have been blown away by Wave's capability and ease of use.. One little feature that seems an ommission is a field in Customer Details where one can input the Customers' VAT Registration number (Sales Tax Reference Number) In the short term we are inputting this information in the Customer Contact Person Fields but as our business…Kuagiza 31 views 5 comments 1 point Most recent by MartinRangelov November 9, 2020 1:44PMSales & Invoicing Feature Ideas
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It is suggested that wave should introduce inventory management system. As I am using this wave application for accounting & Invoicing purpose but for Inventory management I am to use another software.
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Hi. I have a stack of refunds and at least for a couple of them that are within 90days, the refund option isn't available? I find the refunding of sales enormously tiresome and pathetic in this app. I love it for everything else, but its so asinine in its design. Also asking random strangers to access my acocunt to issue refunds form greater tha…
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Hi Is there any chance the drop down box on the Settings > Invoice Customisation page can match what you can manually select on an invoice when creating one? The lowest is 15 days in settings but on an invoice it has more options, I for one don't fall into any of those default amounts, I'd like 7 days like I can choose on an invoice itself man…icecorp 12 views 4 comments 0 points Most recent by AlexL November 6, 2020 8:20PMSales & Invoicing Technical Support
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I own a small catering/Food trailer business. Last year, (pre using wave), we purchased a new trailer. It was used, and a great deal, so I purchased it with my personal HELOC, and then looked for a business loan after I had purchased the asset. Last year, I just took my BOS to my accountant and said "We did a thing" and she took care of…midwest_kc 12 views 1 comment 0 points Most recent by AlexL November 6, 2020 8:08PMAccounting Technical Support
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A new card with a different number was issued for my company use credit card due to fraudulent charges. Wave won't connect to the old account number since it was closed. I don't want to delete the old account if it is going to wipe out the existing transactions. Not sure how to proceed with bringing the new number into Wave. Start a new account…PYarnall 2 views 1 comment 0 points Most recent by AlexL November 6, 2020 7:16PMAccounting Technical Support
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How to refresh draft invoices with updated invoice settings? I have a Note message which is updated and would like to reflect my recurring draft invoices to show the updated message. How to accomplish it?nageshr 2 views 1 comment 0 points Most recent by AlexL November 6, 2020 5:00PMSales & Invoicing Technical Support
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Good day. I manage a few airbnb properties. I get paid from airbnb company. This amount needs to go onto my client’s statement, I then invoice my client for service and then need to pay him the difference. So I have done an invoice to my client as follows: On then invoice I show the payment (credit) from airbnb and my service. His account is…Elbie 2 views 3 comments 0 points Most recent by AlexL November 5, 2020 10:10PMHelp Center Discussion
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I have a service that I bill Canadians in CAD and Americans in USD but when I send an autobill for a US customer in USD it says what the exchange rate will be but it says the customer can't setup autopay with their credit card because my core currency is CAD ... why won't it just convert and deposit like other services I've used before?Davebm 3 views 1 comment 0 points Most recent by Barsin November 5, 2020 9:12PMAccounting Technical Support
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Hello there, I hope this the place to post a question... I paid for my purchase at Costco using my Capital One master card. So when posting it which account do I use...the credit card account or the line of credit account? thank youTHEbaker 2 views 1 comment 0 points Most recent by Barsin November 5, 2020 9:06PMHelp Center Discussion
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I'm new to Wave, am setting up chart of accounts. I need to have several departments aka profit centers aka sub-businesses, so that (a) I can create Income Statements for each department, and (b) the sum of all the departments' Income Statements equals the company Income Statement. So for the "office supplies" expense category, for exam…alpac1t 12 views 1 comment 0 points Most recent by Barsin November 5, 2020 8:50PMAccounting Technical Support
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Hi, So eBay have the NEW managed payments system. I sold an item for £29.99 on eBay Ebay took a fee -£4.28 eBay managed payments sent me £25.71 Total which shows in wave accounting. I had a dispute as the couriers messed up my order and eBay then took £29.99 total So in Wave accounting is shows as £29.99 as withdrawal What's best way to acco…snappyfish 182 views 1 comment 0 points Most recent by AlexL November 5, 2020 7:24PMAccounting Technical Support
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I (User B) work on a business that has been created by a different user (User A). When i send automatic receipt email receipt from Wave, the 'reply to' address is automatically set to the primary email address of User A. Is there a way to ensure that the reply to email on the payment receipts is my (User B) primary email address?Jon1980 72 views 4 comments 0 points Most recent by Barsin November 5, 2020 6:27PMAccount Settings Technical Support
