Accounting Technical Support
Discussion List
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Hi there, does anyone know I can drop the two decimals after the dot in invoicing? We don't use cents in my currency and I can't seem to find the option to leave them out.
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Hi I've changed my bank acct settings in Stripe so the credit card payments are sent to my new bank acct, but it is not working. Payments still go to old bank acct. I can't close the old one until new one is working. I've been asking for assistance with this for 12 months. Can you help? Thx
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Hi, Whenever I view my net income on my company's dashboard it shows the profit made from all invoices and income. Some of these invoices haven't been paid or paid yet, which isn't an accurate representation of actual income. How can I view net income on my Dashboard for income that has been recorded, and using the date of that transaction inste…
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My husband received this fraudulent notice of payment. I know it’s not from waveapps because the email and website that pulled up was a different url. Please notify waveapps and your customers.
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Is there a way to set the starting numbers for Quotes and Invoices. In my case I don't want them to start at 1.
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The help docs tell me to "click the Turn on Payments button" or "Look for a Payments or Accept Credit Cards message inside Wave, or click Settings and select Payments." so that I can accept Credit Cards ...neither of these options is appearing anywhere on the interface, in fact the "payment" nav option is not even th…
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Looking for a wave accountant to help ensure my accounts are setup correctly and to help with correct entries for retained earnings. Possibility of ongoing monthly/quarterly engagement.
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So when I sell a shirt lets say for $20 it is categorized under sales, but when you look at profit loss report it shows way to much profit because the cost of my shirt $15 is not in there some where? How do I correct this?
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Is there an easy way to categorize a batch of transactions, instead of doing it one by one?
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Hi Maybe a simple question but could anyone advise me as to how I should backup my Wave Accounting. For example if (not saying it will) Wave were to simply disappear one day how would I retrieve all my work and records. Thanks Russel
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I have a loan for the business. How would I enter that into my account to show i have an outstanding loan and to show payments.
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instead of making a bill, for everyday purchases of business material and tools which is being paid right away. how can I record that and shows in my expenses?markedmundvicuna 11 views 2 comments 0 points Most recent by markedmundvicuna January 28, 2018 4:43PM
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Hello All, I have been unable to enter in Wave the COGS of each of my products, as well as costs of other services. This information is needed for income statements, cash flow, and balance sheets. Please advice. Thanks.
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Could we please request a Sorton the Description column - This will greatly help to populate the Categories
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I uploaded several receipts, but when I try to merge them with the corresponding credit card transactions, I get an error saying that the amounts, accounts and currency codes don't match. When I look at each transaction, all of the information seems to match. Can you help with this? Thanks.
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I like creating a business for my clients and adding them as a collaborator. What are your thoughts? One reason I do this is that if I need to have another employee or contractor work this account then I can add the additional collaborator without waiting on the client as well as I can add and remove collaborators that they hirer or let go to limi…
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All of my data seems to be gone. I haven't logged in in a few years, is it possible it was purged?
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I have tried to upload some transactions selecting an account other that the accounts under the "Cash and Bank". Even though all steps of the upload were completed successfully upon completion the transactions were not coming into the "Transactions" Page.Mohamed Imran Buhary Seyed Mohamed 11 views 2 comments 0 points Most recent by Mohamed Imran Buhary Seyed Mohamed January 24, 2018 7:43AM
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Hi All My name is Michelle from Tabs - one of my clients based in Zambia accounts have changed currency some how - I cannot fix this and will need help from tech support - please point me in the right direction to resolve my issue
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Good day everyone, I mailed support but they have not come back to me yet, why can one not print customer statements? I dont want to send the link to a customer, I want to print it or save to PDF like an invoice or estimate. Please could you help me? Thanks
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Hi, I have just started using Wave. I notice when I uploaded pictures through Wave android mobile application, the web version account couldn't detect the uploaded receipts when I opened the account...it only appeared when I chose to upload through my laptop....is it a bug? Please advise.
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How do I categorise a transaction as a transfer when I uploaded it from excel?
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Are transactions that are classified as "Transfer From", "Transfer To" and "Bill Payment" included in income/expense totals?
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Hi I need help. How can I undo a bulk transaction. I accidentally selected all (bulk) my transactions and categorized them wrongly, now all my accounts are in 1 particular category. How can I undo it? Please help, i do not want to redo the category for each transaction all over again :(.
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I am receiving error messages related to the format of my dates even though I have ensured they are according to the required format for upload - "DD-MMM-YY" e.g.31-Aug-15 I am receiving the error as follows: "Oops! Something isn't right.Please correct what's highlighted below. " and "Wave is having difficulty reading t…Mohamed Imran Buhary Seyed Mohamed 91 views 3 comments 0 points Most recent by Mohamed Imran Buhary Seyed Mohamed January 23, 2018 4:01PM
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Dear Wave team I am having trouble with my wave invoicing and keep getting an error on my system. I need your urgent assistance please. Thank you in advance Jessica
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Hello. Is there any way for reminder about maintenance? thanks
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Hi, Instead of being provided us access by owner for view, send and edit the reports over wave we are still not able to see the Banking tab under Dashboard and Payments option under Sales head. Please lcan you sort this.
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Does anyone know how to link an account running on iOS to same account on Android? I see currently no proper app on app store, so I'm running full version thru a web browser on my iPad. This account is not recognized by the Android app, so none of the info I create on my iPad is accessible on my Android phone. Thanks-
