Help Center Discussion
For discussion & feedback regarding Wave's Help Center.
Discussion List
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Just getting started. Manual upload of Capital One credit card since it won't connect. Uploaded as a liability ... then realized it was already there as a credit card so all transactions are duplicated and my numbers are off. Need to delete the entire liability account.
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How to reset or change your passwordTo reset your password: Navigate to the login page Click the Forgot it? link Enter in your Wave registered email address and we’ll send an email to your inbox with a link to reset your password. ... Read the full story here
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Creating your free accountIt all starts with a simple login and a free account. You won’t need to provide a credit card, and you’re under no commitment, so let’s jump right in. How to sign up/log in You can sign up and log ... Read the full story here
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I've not done bookkeeping in about 15 years so I'm rusty. I entered all of our transactions for our tax preparer but purchases made on capital assets (paid by loan) don't show up in our purchases. Did I just categorize things incorrectly?? i.e. Industrial Dryer CR Loan Acct DR Capital Assets Where did I go wrong? If correct, do you do a second tra…
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How to provide a customer receipt before payment is recordedThere may be times you want to provide your customer with a receipt for their payment before that deposit appears in your Wave bank feed. To issue a receipt for a Wave invoice, you first need to ma... Read the full story here
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Ongoing integration issues with CIBCWhile we work with our provider to resolve this issue, we recommend using the bank statement upload feature to import and categorize your transactions from CIBC. Beginning on April 18th, Wave's thi... Read the full story here
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Hello, I have two people managing my accounts and is there any way to prevent changes of transactions already entered willingly ? if not is there a way to check if any transaction entered is changed or deleted
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I'm trying to figure out how to split up the purchases on one receipt between multiple expense accounts. For example, if I have a receipt for $50 but $25 is for office supplies and $25 is for computer hardware, how do I split that up when I'm posting it?
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Adding sales taxesAdding a transaction to your Wave account typically comprises of three steps: categorizing the transaction, including a sales tax if appropriate, and marking the transaction as reviewed. We’ve made... Read the full story here
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Hi, My base currency for the company is USD. In my cash and bank accounts, I have a Foreign Currency (EUR) account set up, and I make EUR payments from there. Recently, I transferred in some funds from my personal EUR account into the company, and I'm trying to account for it (manually). I tried to create a journal entry which credited Shareholde…
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Hi, if I've already reconciled my accounts but still have overdue invoiced in my history, how do I mark the invoice as paid, but still keep it in my history? I don't want to delete it entirely. Thanks
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[US] COVID-19 Deferral of Employer Payroll TaxesThe H.R. 748 Coronavirus Aid, Relief, and Economic Security (CARES) Act was passed by the house on March 27, 2020 a $2 trillion package that will provide essential relief to an economy struggling a... Read the full story here
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Recurring invoices: What does this status mean?On the Recurring Invoice list page, you can use the status column as a quick visual reference for what's going on with your Recurring Invoices. You'll also find that if there are any invoices requi... Read the full story here
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Hello there, I am using Chase as my bank account. Recently I made a few sales but I can't see the transaction listed to Wave but that's amount won't transfer to my Bank account. Is there any issue or something?
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Hello there, I am using Chase as my bank account. Recently I made a few sales but I can't see the transaction listed to Wave but that's amount won't transfer to my Bank account. Is there any issue or something?
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Hello there, I am using Chase as my bank account. Recently I made a few sales but I can't see the transaction listed to Wave but that's amount won't transfer to my Bank account. Is there any issue or something?
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Hello there, I am using Chase as my bank account. Recently I made a few sales but I can't see the transaction listed to Wave but that's amount won't transfer to my Bank account. Is there any issue or something?
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Hello there, I am using Chase as my bank account. Recently I made a few sales but I can't see the transaction listed to Wave but that's amount won't transfer to my Bank account. Is there any issue or something?
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I am still awaiting a payment via credit card. Paid Sunday and it’s now Thursday and still nothing. This is my first payment received via credit card I am just a bit concerned?
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I am no longer receiving notification emails. I have confirmed that notifications are set up properly and that there is nothing on my end in the mail server or client blocking emails from wave. I used to get them and now they have stopped.
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One customer is not seeing her emailed invoice in her inbox or junk - Wave records it as sent and 1 reminder sent. Email is exactly the same. Any suggestions?
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Good afternoon, I plan on seperating from here on out but I have a bank acct that I was using for both personal and business, Im trying to seperate transactions in wave, but what would I catergorize my husbands paycheck that came from his own seperate job? secondly, I dont want it to show up as income for the business because it is not , so how d…
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[Wave Accounting Basics Video 3] How to Reconcile your AccountsReconciliation allows you to double check that your transactions in Wave match up 100% with your bank statements and credit card statements. It's handy way to make sure your records in Wave are acc... Read the full story here
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Wave help and supportYou can access Wave Support right from your account to get quick answers when you need help. Click the blue question mark in the bottom right-hand corner of any page in Wave to get started. When yo... Read the full story here
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The transactions have a slight difference on the description and now everything is duplicated. I cannot go one by one it will take forever is not an option. I feel that everything is a mess now. What suggestions do you have to fix this? How can I start over? I have over 3 years of transactions. sigh
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Is there a way to track partial payments by line item? I need to keep track of which item on the invoices were paid for or not. I get reimbursed (paid) by item and not paid by invoice.
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Frequently asked questions about Wave PayrollPayroll might feel overwhelming at first, but it doesn’t have to be. This FAQ reviews the top questions our team gets about running payroll, so you can make your process as seamless as possible. St... Read the full story here
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I paid an annual filing fee with our Secretary of State but don't see an expense category that covers filing fees. Any suggestions?
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Good day. I manage a few airbnb properties. I get paid from airbnb company. This amount needs to go onto my client’s statement, I then invoice my client for service and then need to pay him the difference. So I have done an invoice to my client as follows: On then invoice I show the payment (credit) from airbnb and my service. His account is…
