Help Center Discussion
For discussion & feedback regarding Wave's Help Center.
Discussion List
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Community fundamentalsWelcome to your community! We'll walk you through some of the things you'll need to do to get started so that you can get the most out of the forum. Update your profile page Your profile page is w... Read the full story here
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How to edit transfers, payments and journal transactionsTransfers, journal transactions, and invoice or bill payments require additional action to re-categorize them, because they are already "categorized" as their respective transaction type.... Read the full story here
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Improvements to transaction splittingOccasionally, you may receive a payment that covers more than one invoice. When this happens, the easiest way to manage things is to split the transaction into the respective invoice amounts, and t... Read the full story here
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[Canada] Paying contractors with Wave: everything you need to know about T4A slips for contractorsA T4A slip is a Canada Revenue Agency (CRA) form that summarizes all compensation your business has paid to a non-employee worker or contractor. Independent contractors use these forms to file thei... Read the full story here
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Direct deposit errors and statusesThe Wave Payroll direct deposit page can give you insight into the status of each payroll, down to the employee level. You can monitor the status of every payroll as it processes. If there’s an er... Read the full story here
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Send pre-filled Checkout forms to your customersDid you know you can customize the Checkout url you send your customers so that all the essential information is already filled in for them? All they’ll need to enter is their credit card details, ... Read the full story here
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Delayed sending and receipt of emailsJune 25, 2:30 p.m. (Eastern) This issue has been resolved. All emails have been sent. We apologize for the interruption. ________________ June 25, 2 p.m. (Eastern) Our engineers are currently work... Read the full story here
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Changes to bank connection availability outside of the US and CanadaThis article applies to Wave customers outside of the US, Canada, UK, and EU. Starting on January 1st, 2020, you will no longer be able to connect a bank account to your Wave account. Wave will au... Read the full story here
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Receiving your first depositReceiving Your First Deposit You just got paid - right on! In order to receive your payment, you will now need to complete a very brief application where we will collect some information about you,... Read the full story here
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How to record a transfer from a foreign currency bank accountIf your business frequently makes sales or purchases in a different currency than your primary Business Currency, there's a good chance you have one or more Foreign Currency Bank Accounts. Recordin... Read the full story here
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Review your accounts for accuracyBank reconciliation is the final step to ensuring that your records in Wave are accurate and match your business records outside of Wave. Access bank reconciliation under Accounting > Bank Reco... Read the full story here
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Receiving future depositsOnce your account is fully active, getting paid is even easier and faster. The credit card and bank payment fields will appear on all invoices that you issue in your default currency so that you or... Read the full story here
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Record and track checksChecks are considered funds in transit. That means you can accurately record them as deposits, but the amount won't appear on your bank statement till later. Accurate tracking of these funds is key... Read the full story here
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Intended data changes to your reportsWe’ve made some changes to how your accounting data is represented in Wave to help you get a clearer picture of what’s happening within your business. What’s new? Let’s break it down. Transfer clea... Read the full story here
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How to manually file Form 1099-MISCThis article covers US tax requirements and applies to Payroll by Wave in the US. The IRS requires you to file 1099-MISC forms for every contractor you paid more than $600 in a calendar year. If yo... Read the full story here
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Batching and balancing transactions with an "undeposited funds" accountIf you process batches of transactions or transactions, that offset each other such as sales income and a credit card processing fee, the transactions which are shown on your bank statement may bec... Read the full story here
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Automate your bookkeeping – Connecting a bank accountWe know how busy you are, and to save you time we’ve partnered with a specialist provider of secure bank data connections to automatically pull in your transactions and help you quickly and efficie... Read the full story here
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Updates to your accounting navigationWe've updated the way you interact with the accounting navigation to make the process of organizing your books even more clear, simple, and intuitive. You will notice substantial speed improvements... Read the full story here
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Ongoing integration issues with Citizens BankWhile we work with our provider to resolve this issue, Wave recommends using the bank statement upload feature to import and categorize your transactions from Citizens Bank. Beginning on February 2... Read the full story here
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[NEW] Workers’ compensation insurance through AP IntegoWave partners with AP Intego to connect you to workers’ compensation insurance for your business. Workers’ comp insurance protects your employees if they get injured on the job while protecting you... Read the full story here
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Connection error: Updating your bankEvery so often, your bank connection in Wave may fail with an error message. In most cases, the connection has simply timed out, and you’ll want to perform a manual refresh in order to re-establish... Read the full story here
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New chart of accounts & how to manage categories for your invoice productsYour Chart of Accounts is where you'll go to organize your accounting and ensure that your business is accurately represented within Wave. If you use our Invoicing tools, you may find the Income ta... Read the full story here
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Accounting for foreign currency transactionsIf your business issues invoices or makes purchases in a foreign currency, Wave will automatically keep track of how these values convert to your 'home' currency to keep your bookkeeping accurate. ... Read the full story here
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[EU] What is Strong Customer Authentication (SCA)?SCA, part of European Payments Services Directive 2 (PSD2), is a new rule that comes into effect in Europe which can affect the way your customers authorize payments when paying Wave Invoices with ... Read the full story here
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Learn to use Wave for your business Invoice like a pro Invoicing is more than just telling people to pay you. It involves getting paid hassle free, keeping a clean record of who pays you when, and being compliant in what taxes ... Read the full story here
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Enter employee hoursIf your employees are hourly workers, follow these steps to fill in their timesheets. Salaried workers do not need regular hours entered unless they are being paid in addition to their salary for t... Read the full story here
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Payroll by Wave: Bank holiday direct deposit timelinesHoliday bank closures will impact timelines for your employees to receive direct deposit. Below, we’ve listed the dates that banks will be closed in Canada and the United States so you can plan ahe... Read the full story here
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What are the fees associated with bank payments?If you accept invoice payments from either a credit card or a bank transfer, you probably noticed that there is a fee for doing so. Just below, you will find a chart outlining all the different fee... Read the full story here
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How to invite a user to help you with PayrollWave makes it easy to let others help run and manage your payroll. You can give access to a trusted individual – an accountant, a bookkeeper or a business partner, for example – by inviting them to... Read the full story here
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Switching to Wave from a spreadsheetEveryone organizes their spreadsheets differently based on personal preference. How you move this information into Wave depends on your spreadsheet and how much information you have. If you have e... Read the full story here
