Sales & Invoicing Technical Support
Discussion List
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An international customer overpaid by $0.47 January 2019. Never business with him again. How do I best get this out of the books? It is correct on the bank account and on the invoice as an overpayment.
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I have run $300k+ last year and been with Wave for years. Spend $5k in processing fees so you would think I would deserve a response from them. You advertise 0% bank payments due to Covid-19 so I suggested a client pay w/ bank. That was two weeks ago and $$ has not cleared. When will you give me my funds and why did you charge $10 to process t…
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Hi, I mistakenly created some invoices which has used numbers 37, 38 and 39. I didn't save them so have no record of them from which I can delete them. The problem I now have is that when I went to create an invoice, it automatically assigned it number 40. So I have skipped 3 invoice numbers. I can't seem to find a way of undoing what I've done. A…
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Wave decided that my Sporting Goods business that sells firearms is not one that they want to be affiliated with. Wave went into my account and looked through my invoices and decided that recent Wave Payments that were made to me were of firearms, thus holding my funds for 120 days. No where in terms and conditions is this located. No investigatio…
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When adding new, pre existing items to the invoice the list is not loaded initially. I have to wait for around 1 minute for the list to become available for selection. I can also see errors in the chrome console for various Wave related web components, which i'm guessing has something to do with the delayed list load. Is this a known issue? Tha…
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Hi, a client has double paid an invoice, how do i record it and show that they are in credit
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I have a lettings business for which I use an estate agent. They already email me an invoice which shows rental income minus a property management fee. What is the best way to include this into Wave? I can’t see a simple way to include it as it is both a paid invoice and a receipt in a single document. Can’t see how to attach a file to this qu…
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Hi, Anyone know how can i hide or move to a different folder or page, an overdue invoice from the Invoices page? Regards, Ramiro
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Hi, As the title says... How do I choose an initial invoice number starting point but specifically for recurring invoices. I don't want invoices to start at 0001 or similar. If I could choose for the first recurring invoice to say something like 56435 and then other invoices would increase sequentially from that number it would be great. Thanks,…
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Is there a way to view and keep track of, the history log of reminders (for paying invoices), sent out to clients ? Thanks Andrew G
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When I first started using this today for my monthly recurring invoices, the invoice numbers started with 1,2,3, etc. I contacted support and asked about a way to start where my last invoicing system left off, or at least start with invoices of 1000001 or something like that. I was told that there was no way to do that and there was no way they co…
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Till Yesterday it was ok, but today my invoice No. order changed, BInvoice No. and date are not in continuous order.
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Hi there! I created a customer statement but when selecting an overview of account activity, it's not registering one of the invoices as paid (therefore the balance owing is incorrect). But, when I select outstanding amounts, it captures the information correctly. How can I resolve this in the account activity overview? Thanks!
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This discussion was created from comments split from: Checkout by Wave: An easy, professional way to get paid up front.
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Is there any where I can check this or back track to find the payment?
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HI there I understand from previous posts that you cannot add additional columns on wave, I am wanting to be able to add in ICD-10 codes and procedure codes. I would also like to be able to put medical aid information (name and number) into the customer details. Is there anyway to do this? Thank you
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Hi, A client of mine settled several bills. We updated wave, by recording a manual payment (Cash on Hand) to each invoice. Everything was good for a week or so and then all of a sudden those invoices became unpaid. Please let me know how we can remedy this issue. So it seems I realize what the issue was, by "reviewing" the transactio…
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hi guys i have a lot of overdue invoices due to not being able to work this out. I am a dog walker and can walk some dogs 5 days a week and get paid at the end of the week or in some cases at the end of the month. Wave creates an invoice after each dog walk because its linked to my google calendar using zapier. Is there any way i can group say 5 i…
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I know Wave Developers are continuously scouring the Wave community for enhancement ideas and things that could be extremely beneficial for us users. I first, wanted to say I love Wave as a small business owner you don't know how much your software has been appreciated for a start-up company such as mine. I previously made a suggestion on a post…
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We are a ratepayers association and we do not have a business number (we do not interact w/ government at all), but we would like to accept online payments. Our banking connection works fine, and we tested Square, and that works, but I would like a link on our membership invoice to pay online. Can i set up online payments in Wave without a busine…
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Hi I need help. Im on wave for the last 5 years approximate, but, my account dont have the payment option on the sales tab and dont have the on and off switch on the invoice page. I need this option, any idea?
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I have a payout that was supposed to come to my bank account today (client paid Wednesday) but it isnt in there yet! It usually comes in the morning. When speaking with one of Waves reps online via chat, they claim that the bank should post It later today and it's basically the bank fault that i dont have it yet. When calling the bank, they cla…
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Hi - We are an event planning and decor rental company. As we are starting out (year 2), we are buying products (i.e. candle holders, drink dispenser) to store as part of our physical inventory. As we plan events (i.e. wedding, showers), we rent out these products for their event for a price per product (i.e. $10 for a set of 3 candle holder). …
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This discussion was created from comments split from: Feature Request - Mark as paid during bill creation.
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I have a customer who wants me to Cc someone into his invoices, I cant seem to be able to do that, anyone able to shed some light on this for me please? Thanks.
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Forgive me, I am not an accountant. How do I deal with Over Payments of Invoices. I have a regular customer that likes to pay when she has extra cash. So sometimes pays a little extra. I have tried two different methods of accounting for this: A - Record the over payment as one payment against the invoice. The Customer Statement works well and gi…
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Currency Symbol is wrong for (SDG) It has not symbol. Also Exchange rate between the USD and SDG is wrong. Is it possible to remove it as it make the client unconfortable as it points to the Sterling Pound since you are using it for the SDG. It will be good if we can set the exchange rate manually as it differs from the central banks to the comm…
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This message says to try again in a few minutes, but it never works. I know it's a good card. The error reads: "There was an error while processing your payment. Please try again in a few minutes." I notice a lot of these same errors are reported by others here. Does Wave need to update their software? What should I do?
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I have customers that don't like to pay for each individual invoice created, but like to get a billing statement at the end of month to check against invoices for that month and pay via the statement. They do not want to pay 15 invoices individually and receive 15 receipts. I can not find anywhere in Wave that allows us to send a billing statemen…
