Sales & Invoicing Technical Support
Discussion List
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I have been using wave for a few years now - i want to add a 'get paid' option/button to my invoices but don't see that option available to me - is it possible at all? I"m based in South Africa. LYnn
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I created a recurring invoice with the following schedule: Repeat monthly on the 16th; First Invoice: 2020-10-09 My client has payed for the invoice sent 10-09 and they have set up automatic payments. My recurring invoices dashboard/home page (https://next.waveapps.com/[confidential]/recurring-invoices) shows that the next invoice for this recurr…
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IS there any way to get the sales order number (I enter this into the invoice when I create ti), to the customer statement
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So I am in retail business and I have my price list with the cost price and selling price I would like to enquire on how can import from excel to my wave account.
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Hi. I'm new to Wave and am trying to determine if it is a good fit for me as a handyman/contractor. Typically, my invoices for service calls show the reason for the call and then the description of work done. It seems I must create a "product" for each job, as each job will be unique in description and in price. This will result in hund…
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I invoice multiple times a day but send weekly and monthly statements to clients. When I receive payment it's in one lump sum. So I spend hours posting payments due to the fact I have to do them individually. Is there a quicker way or is that something you may be working on to improve productivity? Like having a check box aside each invoice to sel…
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How to I enter my cash sales in Wave. I dont want to connect my bank account.
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Hello. I have a customer that paid 13 invoices all via one check payment. Is there a way to record all 13 to show it paid in one check and not have to go through each one and record it separately? In QB, I can simply check which ones are paid together under the "received payments."
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When creating the invoice at the get paid stage i realised there is suppose to be a box to choose whether or not i want to allow my customers to pay invoice via credit card or bank payment. But i dont even see the check box, is there any reason to this? Please let me know asap. Really appreciate the help!
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Hi, I am trying to set up my first recurring invoices, but when I get to the get paid section, it doesn't have automatic payments as an option. So do I need to create a 1 off an invoice for people first, to get their card details, then set up automatic payments after that?
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So my first customer paid their Wave invoice invoice and selected to pay using the online credit card option. I was a bit shocked to see $288 taken off the top of my invoice for the visa charge, but whatever. It's my fault for not realizing there was a fee before I allowed that option to my customer. But the advertised advantage of the online CC …
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While sending an invoice I noticed there is an option to send with Outlook, Gmail or Yahoo, but trying to send using Outlook just takes me to the login for Office 365. Even after logging into my Office 365 account I can't send using Outlook, what settings do I need to change for this to work?
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I was in the products and services page of the website today, when I created a new product and clicked "save". When the page refreshed I now only see two products 1 of the existing products and now the new product just created. There were previously many products and I did not click the delete on the products so all our products disap…
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Does Wave have a feature that sends refund receipts or any type of email that informs the customer that i refunded them?
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Hi! I'm new to WAV and the WAV Community. * Is there a maximum amount we can bill our customers? * Is there a maximum number of customers we can have in WAV?. Thanks, Tammy
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Just new to wave , how do i put credit notes showing minus on customers statement ,as returns
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Hi since Ive added users I cant edit the info on my invoices- the save changes tab wont highlight for me to edit the changes can anyone assist
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I use wave+stripe. Collected some money which was paid online with a card a week ago. Till now the money is not in my account. Why?
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I had a power surge, and when I reconnected to Wave, it show 0ver 200 invoices overdue that have been paid. How do i correct this? Am I going to have to go back and redo these payments manually? If I do this again, it is going to show way more money that I have. Also, my bank is not connected, because every other day, it will not stay connected…
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I sell livestock, they are sold through an agent. I get from the agent an account statememt along with a cheque for the proceeds of the sale of the livestock. My actual income is more than the cheque, but they have taken various fees out (vendor commission, transit insurance etc). How do i enter this in wave?? Do i enter as an income with minus…
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I create invoices in Wave and save to a PDF file on my laptop. I then open and attempt to print and they will not print. All other PDF's I have saved print.
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I'm lost! I sent an invoice, customer paid, and it suggested completing payment profile which won't let you go to the next screen without applying your irs company address and EiN or tax id. Problem is I'm an extremely small start up online Thrift store so I haven't made enough to actually be required to register business yet. How can I access my …
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I realised that I didn't add VAT to a line item on an older invoice (applying VAT to all line items would a helpful feature). So my accountant tells me I can send the client a VAT-only invoice. So I need the product cost to be nil and the VAT to be £590. Any bright ideas about how to do that in Wave? Thanks Paul
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Hello Everyone, I am wondering if it is possible to change the invoice default message for when I send an invoice. This is the automatic message my customer will read when I send an invoice. I want to be able to add some info like payment options to this message. Is there a way I can do this? Thanks for the help! Jesiree
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Hi, Not sure why. All the estimates that I've created are all gone. The page is totally blank. Is there something that I can do to fix it? Thanks.
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When I go to customer statements under the sales tab, it says 'coming soon'. Is there a reason this feature isn't active?
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Good day support, I created an account using an email, then subsequently changed the email to update my business. I set the new address as my primary and deleted the old address. The invoices sent from my account still used my old email address. I have cleared my cache and cookies in Chrome. I have also tried other browsers, but when I sign in to…
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I recently sent out my first invoice, and the first time, the client was able to enter credit card information, but they said it just hung there with a spinning loader for over 10 minutes, until they closed the window. they emailed me, and i resent the invoice to them, but this time, when they clicked the link from the email, it took them to a log…
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How do I enter a partial payment of an invoice?
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Is there any way I can set my recurring invoice date to something between invoice date and 7 days? I invoice weekly for the following week, but want this to be 5 days. I seem to be only able to change this once the invoice is created - which means I can't set it to automatically send, which I want to have happen!
