Sales & Invoicing Technical Support
Discussion List
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I have waited way more than the 65 days that they said they would hold money. My account was denied and there is $2,000 that has not been returned to my customer. Now no one in customer support will return my emails. I can’t afford a lawsuit because of this!
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Hi there! So I know that Wave does not currently do inventory tracking and it's not in the plan, but I have a suggestion for one thing that could be added. I am have a service based business (makeup services and facials) but I also retail product. Currently in my chart of accounts, I have 2 different categories for expenses for product. I have Spa…
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I love the new Checkout (beta) feature, however, I can't use it because it's currently missing "shipping address" fields. There are only "Contact" and "Billing" fields. Best checkout practice (research-based) is to display payment details first, then billing details, then a checkbox "Shipping address is same as b…
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Hello, I've seen in the video tutorials how I can receive a payment and put it into the Wave Payments account. Then once the funds make it's way to my bank account I can merge them so the money isn't counted twice. How do I do this merge if it's in a different currency? eg I get paid in USD to my PayPal account. and then I want to transfer it to m…
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Hello there, I am fairly new to Wave. It took me some time to 'get' that accounts from chart of accounts are the categories-)! what a naming confusion... Now that I got that- I added all my categories and they are showing on all my accounts- except on my credit card one. How can I see categories I've already created or add categories to the Credi…
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Hi. Just registered account recently. 2 invoices have been sent by email but none of them received by customers while I got my copies . Spam was checked also. Thanks for assistance
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Hello. I have set up an online store where I sell a digital product, and I think I may have been doing my books incorrectly. I am using Stripe as my credit card provider. I am using Zapier to take my sales and plugging them into Wave apps as a transaction tagged as Sales and I subtract Stripe's transaction fee. This put the money into my Cash On H…
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I have been searching for a while for a way to have both bill to and ship to address included on client invoices. It seems like a simple task but I cannot find resolution to this. Thanks
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We've just finished compiling and sending a report only to discover that the figures are totally incorrect for the period generated. This is because, for some bizarre reason, Wave takes notice of the sent date of the invoice not the payment date. That means that a £1000 invoice sent on the 1st, but not paid until the 3rd of the following month, ge…
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TL;DR I have an invoice created and paid in wave through a credit card. But the payment is stuck in the "Wave Payments/Money in Transit" section and i can't get it out! Help. Background: I don't understand the accounting for these invoices. At one point on my "Transactions" page there were 3 separate line items for the same in…
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Hi! Does anyone have any tips for this? Traditionally we have to cut them (with scissors) into 2 to 4 parts then line them up then photograph them for uploading in the purchases app. Or we have to go through the rigmarole of sticking it on an A4 page, scanning it with a traditional A4 scanner, and emailing it to the system. Both of those are t…
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I am testing out ACH Payments. I set up a recurring invoice as a test and emailed it to myself. I clicked on the option to make a one time payment of the invoice and selected the ACH tab. But the tab is blank (see screen shot). Shouldn't there be an option to select my bank information? In my Wave account settings, I already have the option turned…
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I had a client (one of those rare ones that drives you nuts) who we finished a project for. after 125 days of no contact and having completing their service they just reached out and said they filed for a chargeback through their Visa credit card. It's not a small payment so I dont want to deal with that. Is there any chance they will successfull…
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I send most of my recurring invoices on the first of each month. Many of my customers pay by check in advance of the invoice date. i.e. I will receive the check payment on the 25th of October for the invoice that I have scheduled to send on November 1. How can I apply the check payment to the invoice and prevent the invoice from being sent to t…
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If I want to mark old invoices as paid (for example they were paid by check and not previously assigned as income for this specific invoice) but I don't want the recording of payment to change any of the previous year account balances- is there a way to do that? Meaning is there a way to close out invoices so they no longer are marked as unpaid an…
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Hi there Please can you assist I need to turn off reminders that are sent to clients. They wanted a quote but did not necessarily want to accept so had an angry client contact me asking me why the reminder was sent. Please help
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My email is not displaying the correct email. It is an email of mine, but not in my profile or anywhere else in Wave. Not sure how it got there. I don't see anywhere how to correct it, since it is not in my profile.
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when im trying to create a sale invoice im not able to see the items added in purchase list..can u helpme
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If I upload a new logo, will it appear on my existing recurring invoices the next time those invoices are sent?
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Finally got one email back saying they could help with the refund just let them know. I emailed back yess please refund my customer for invoice 2. Still no reply, in email I sent before I already asked for a refund.Nothing sent about them even handling it.Thought this was an easy app to use but when it comes to support they hard to reach and not v…
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Anyone who has found a workaround for printing vouchers in Wave? E.g. Purchase invoice voucher, Journal voucher, Bank payment voucher etc.
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I have 3 bank accounts. I am trying to toggle an account to ON but it keeps spinning. Why will it not toggle on? I am trying to manually pay an invoice that was paid via check. Under Payment Account there are two selections: Cash On Hand & Owner Investment / Drawings. If any bank account is toggled on, will the dropdown under Payment Account…
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Is it possible to cancel an invoice that I have already approved and sent to the client? The situation is as follows: a travel agent booked a room for a customer for two nights and I sent the invoice (not yet due). A month later they changed the booking to three nights. I sent a new invoice for the extra night. Now they inform me that they want on…
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We are a sportclub. We do not sell products but have income for different services eg. competition fees, affiliacion ect. If i invoice a member, lets say it is for competition fees, the system post the invoice to sales. Can i change the system so that the invoice is posted to competition fees? How can i do this.
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Hi I am in the UK, and I have Wave setup for my business in GBP. I invoice in different currencies and I have my stripe account linked to my wave account with both a GBP and USD bank account to receive sales deposits. However, if I try to invoice in USD I cannot switch on the credit card payment option and get error: Credit card payments are t…
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I can not get my Estimates Page To Open. Everything else works fine, but when i click on Create an Estimate , the page begins to open but only a blank screen appears. I have read that i need to allow virus protection access, I attempted this, but it has not changed anything. I am not really knowledge about app permissions. I have attempted to cont…
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And apparently it is impossible to get anyone from Wave to help. The BOT is useless, I have a client wanting to pay automatically to a reoccurring invoice, meaning Wave will be getting reoccurring income, and you think I could actually get a response to tickets put in over a week ago?!? Thanks Wave it has been fun, but I have had nothing but is…
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I get this error when i try to approve invoices for a particular client. I can't seem to figure out what the problem may be.
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I set up a recurring invoice for a total amount. The first payment was made which I recorded manually. The invoice the client received today did not show the amount remaining (total minus the first payment). The recurring invoice that was sent to the client today showed the original total. How can I get the recurring invoice to send the updated to…
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Whenever I print an invoice, it sends 2 pages to the print queue, one which is blank. How can I stop this?
