Sales & Invoicing Technical Support
Discussion List
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Hi, im new to the platform. Just wondering if it is possible to run a test invoice and etc? Also why is it not possible to be able to reach to wave's support team? Theres no emails or live chat to contact them?
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I would like to assign a Selling-Price and Buying-Cost to the same item, such that the Selling-Price shows up on an Invoice/Estimate and the Buying-Cost shows up on a Bill. Is this possible??? Currently, when I add a product/service that is bought and sold to a Bill, the Selling-Price shows up automatically, so I have to manually look-up the Bu…
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Short of going in to each individual recurring invoice, is there a way to see which client has automatic payment set up and which doesn't? It would be nice if there was a column on the main recurring invoice page that notes that.
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Hi guys! How do I add a staring balance to the customers? Now that Wave have added customer statements to the programme, to support the accuracy of the reports surely I should be able to input manual opening balances for each customer? At the moment the Accounts receivable carries the outstanding debtors but I would like to allocate the breakdow…
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Hi Is it possible to customize the invoice template and remove certain fields? For an example, * i don't need a PO/SO number, payment due date and amount due in my invoice. * move the logo position is this something that can be done? Thanks1.
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I would like to slit one invoice over 2 payments? how do I do that!!
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In Germany, we write cents after a comma. Example €370,76 but Waves gives me €370.76 no matter what I do. How can I change it? Otherwise, germans can not use this great software at all. I'm not a german but my small freelance business in Germany and there are many freelancers here. Please help. I have done a few invoices and then I noticed this pr…
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I have set up my clients on Recurring Invoices. Once in a while a client pays before the next recurring invoice is sent out. I don't want my client to receive an invoice with payment due when they already paid it. Is there a way to note on a recurring invoice that hasn't been generated yet that it is paid? Currently, I manually generate the invo…
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Hello! * I have PayPal connected to Wave. * I sell multiple products through ThriveCart (which is connected to PayPal). This means I do not see customer or product data in Wave. I only see PayPal transactions for the amount paid and fees taken out. Sometimes, I have a payment of $100, but $30 is for one product and $70 is for another. Right now,…
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How do I send invoice via text if I don’t have the customers email?
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I thought that this was a simple question but I have had no luck getting a clear and concise answer. Please help I am Canadian I am invoicing a client in the US My business is set up to take Canadian funds. Do I keep the currency on the invoice in Canadian dollars or do I change the currency on the invoice to US currency and invoice her this way?…
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My company is account is set in Canadian dollars, but I want to invoice US customers in US dollars.... how can I do this. the Conversion in the invoice set up does not seem to work.
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I recently received a CC payment from a client that has gone to an old, unlinked bank account. The bank account is no longer active (over a year since closed) and not linked to my Wave account any longer. I've checked and double-checked my Wave account and only see my current bank account linked. Any help would be appreciated here.
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Whenever I record a payment, there is an extra option to send a receipt, but as I have different clients from many different European countries, I always have to translate the text and when I once didn't manage to do so and the app was closed by mistake or even if I skip it on purpose or forget to send a receipt that moment, I would like to have t…
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I have been using Wave for two years now amongst 4 different entities, you have taken a lot of my money and I was ok with it. Now, you put my payouts on hold. I get that you need to protect yourselves from chargebacks etc. The clients product was delivered/received. I check my email and the account management team said they need to verify a few th…
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How do I accept credit card payments from 2 different currencies? Can i do this with 2 separate accounts?
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Hi, it is possible to cancel payment terms or extend them longer than 90 days. We invoice upfront but final payment is only due after 22 months.
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How can I find all transactions (invoices/receipts) against one Products & Services (Sales)?
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I've set up an invoice but it posts to the general accts receivable rather than the individual one. I have named the invoice customer the same as my individual account. How do I get the invoice to post to the individual account? Thanks Denise
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Hello, Could anyone please advise how to allocate one payment to multiple invoices. When i go to Accounting/Transactions it only lets me select one invoice to pay in the drop down column. Im new to wave and still trying to figure it out
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I keep seeing that adding a discount to a Bill is the same as when you add a discount to an Invoice. Except, when adding a new item (discount) on a Bill it is required to choose an Expense category... That doesn't make sense. The discount is not an expense. Can I have a detailed explanation that tells me how to add a discount to the BILL. Not an i…
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greetings! i would like to put a clickable URL in the Notes section of an invoice, which is a direct link to a payment method (i.e. a paypal.me profile or something else, other than the direct payment options offered by Wave). it doesn't look like there's currently any way to do that... is that correct? thanks... cheers! .pltk.
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when i am raising an invoice ,clients is deducting some tax at source and when i record the receipt of tax i am not able to map that to the particular client ledger
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So I have to enter a bill for a vendor. I want to know how to add a down payment a part payment done at the time of the bill. Also there is an interest to be paid for the remaining amount. (that is after the downpayment) How to add all this in the same bill?
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My estimate page does not work on PC but it does on my phone ,any ideas ..tried 4 browsers.
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Hiya. Does anybody know how I can change the email address my receipts are sent from? It doesn't give me the option to switch to the email of the current business profile I am in, only the email address I used to set up my original profile. I obviously want the receipt to send from the business to which my client has made payment. Thanks!
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I uploaded my ID and the site is just "thinking" for hours. Ive messaged, chatted and NO one can help me. My money is stuck and i am not too happy
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Hi, I received a payment 8 days ago and have yet received the money. Can anyone call me to explain what’s going on? I wrote through email to be helped and no one got to me
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Is there any way by which the Invoice amount can be adjusted? If it is $29.99, we want to reflect it as $30.
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How do you generate a report for recorded payments? Thank you!
