Sales & Invoicing Technical Support
Discussion List
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I have the routing and the acc number of a client . I am renting him a product and he should pay me every month a certain amount . I want to be able to deduct from his account the amount .
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Is anyone else having a hard time getting in touch with customer support? I've been trying to get in touch with someone all week to no luck... Usually the wave team is pretty good but is there a phone number or more reliable way to contact someone?
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Could we add a 7 day option to the default field please ?
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Yesterday I signed up for Wave and I must have missed the section where it asks for my main currency, which I left at CAD when most of the payments I plan to accept will be in USD. So I created a new business type, this time under USD as my main currency, but when I try to enable credit card/bank transfer payments via Wave Payments, for some reas…
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Yesterday I signed up for Wave and I must have missed the section where it asks for my main currency, which I left at CAD when most of the payments I plan to accept will be in USD. So I created a new business type, this time under USD as my main currency, but when I try to enable credit card/bank transfer payments via Wave Payments, for some reas…
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Just wanted to ask what happened to my 1st discussion post I created about 10mins ago. I made some edits and now it's nowhere to be found - anyone knows why?
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I run a company that works with businesses all around the world. I am in Canada but mostly deal with USD. I guess I can't use Payments by Wave because my business account on Wave is not setup as a US company (can I bypass this somehow?). I need to be able to accept : CAD, USD, SGD, EUR, and GBP at minimum. Can i do this with Wave? If not, what…
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i have a few customers who i give discount to. i want to discount the entire invoice not just item . Also i need it to do the process ie; if i say 25% i want it to auto calculate
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Hi When importing my customers via csv, the first and last name fields from the csv file populate the 'Customer' field in Wave, but also populate the 'Contact' field (with the same first and last name details from the csv file). Is there a way to only populate 'Customer' and leave the Contact to be blank.
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When i try to edit an invoice it give this error: "Oops! There was an issue with updating your invoice. Please try again. Require Terms_of_service_agreement: This field may not be null."
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I have the linked stripe payments available but only offer the service to some customers. I know how to turn it on, but the toggle does not allow me to turn it off. The wave bot suggests 'settings, payments, click payment toggle.' Any suggestions please.
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Now a Deposit in Payments by Wave is now asking to be categorized. This never happened before. I went to the menu item PAYMENTS and clicking on the payment just gives an error message. I tried this on three different computers with the same result. Is the payment system having a problem?
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Thsi website trezocoin.com that are using your website services are a fraud and scamming site. The way they work is like this. You invest $100 in plan 1, and after 2 days you have $120 in your account, but you can only withdraw $20. You can only use your initial investment of $100 to invest in a MORE expensive plan and so on. And if you try to wit…
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Yesterday I signed up for Wave and I must have missed the section where it asks for my main currency, which I left at CAD when most of the payments I plan to accept will be in USD. So I created a new business type, this time under USD as my main currency, but when I try to enable credit card/bank transfer payments via Wave Payments, for some reas…
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Internal Server error appear for payment made by credit card. it started with one client 2 weeks ago and now is becoming a recurrent problem. I checked on stripe but nothing has been registered on their side. PLS HELP !
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And no one has yet responded to my support request from this morning. Should I be looking around for another platform???
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We teach Horseback riding and are looking at using Wave for invoicing. For example we have group lessons for $35 a week and invoice the 1st of the month. Some months with have 4 or 5 weeks in them - So the invoice could change from $140 - $175 a month depending how many weeks they had lessons that month. How to change Quantity to equal the amount …
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When I input a payment manually, it gives me the option to choose between a list of things (cash, cheque, PayPal, bank payment, credit card and other), along with the option of adding a personal note. I use this feature a lot because I often have cash payments, cheques, or e-transfer (which I list as other or bank payment, and put a note). I can …
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I have made this simple in 3 photos. The client is a simple case as he only had a few invoices strictly in 2019. Please help! I am trying to file my taxes and this is a nightmare. **First photo: **customer statement As you can see in the photo, invoice #673 for 80$ on December 24 2019 has yet to be paid. Second photo: invoice #673 How…
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I had 3 invoices paid late and in one check. How do I record that in the transactions section of Wave?
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I am trying to add a discount to an invoice. I have created a new "product", and applied a count of 1 to that product with a discount of -4125.00, but I get an error that the invoice cannot be approved when I try to approve it. I removed the discount and was able to approve the draft. I'm still trying to edit the invoice to add the disc…
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Hi, I am getting a 'There was an error submitting the payment. Please check your information and try again.' when I try to enter my client's payment details. I tried a small transaction paying with my own credit card and received the 'Internal Server Error'. I have disconnected and reconnected my Stripe account. Your service hours are of no use to…
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Hi I need to mention my customers GST no in their invoices. Is there is any way to do that Thanks
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Hello, I am having trouble with the total amount price on an invoice, the total is very different when I do this manually does anybody know how to fix it?
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I just started taking payments through Wave as I am moving to this platform. On a recent invoice that was paid, I see a Merchant Fee. When I try to edit a past invoice that was paid by credit card through Stripe on the old invoicing system, I do not see the ability to split the transaction and attach the Merchant Fee category to this invoice. I h…
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Hi there A client had 2 invoices raised against them, they've paid by CC (stripe integration) and it's showing an overpayment on one invoice, and unpaid on another How is it best to clear the unpaid invoice/sort this? Thanks!
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I just recreated an invoice from Quckbooks Self-Employed Online and the sales tax is calculated as $0.02 higher since the sales tax seems to be calculated on each line item separately rather than the subtotal. I have already sent the invoice from QB to the customer, so I need to have them consistent. I cannot be sure as to what method is most ac…
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HI there. I want to record part payments made against invoices. These are often to my bank account, which is set up as a payment account within the chart of accounts asset group. But it doesnt come up as a option in the drop down menu when I want to record the part payment. So I end up having to record it against the petty cash payment account whi…
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Firts off, I Love WAVE!!! I specialize in screen printing services, and I was wondering if I could edit the item row so I could place the quantities per sizes of the shirts that I am estimating/invoicing. Is this possible??? Thanks in advance
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Going back a few months ago..when i would do a search for customer statements.. since i have a few customers who i service their plumbing for many of their properties. I name the invoice by property address. so when i would searchfor that customer statements it would give the invoice number as well as the invoice name field if he has 100 invoi…
