Sales & Invoicing Technical Support
Discussion List
-
please let me know which countries can have checkout feature? I want to offer wave accounting as option for checkout. I want to know which all countries i can offer this solution?
-
Hello, We use wave for some payments and accept all credit cards. A client just emailed me that the credit card option is no longer displaying on her invoices. She pays multiple invoices by cc each month with no problem. I checked and the settings still show that we accept cc's, and I sent a copy of the invoice to myself and it worked. Is there…
-
Is there a limit on how much you can invoice? Is there an amount that, if you go over it, it will put your funds on hold? I’ve had issues with this with other processing companies, and wondering if that would happen here. Thank you so much in advance!
-
How do you edit the account that is assigned by Wave to the Wave payment processing fee.
-
Hi All, I would like to offer a discount for my customers who exceeding a certain amount. For example, my store offers 10% to any customer who exceeding $200 as a total purchase from us. If Chris for example buys something cost $100, a month later buy $60 and today pay $90. How do I get an alarm or notification that Chris paid over $200 in total…
-
Hi, I'm new here and have been using Wave for some time. I'm very happy with except that I would like to receive notifications when someone pays me. Is this possible to set up? Thanks
-
It appears automatic payment reminders are turned on by default resulting in customers getting incorrect payment reminders if I forget to "record" payments. How can I make the default to be be no reminders checked? Thanks!
-
I am facing difficulty in adjusting the amount of Taxation. In our region it is mendatory for the customers to deduct the Withholding Income Tax. While receiving the payments I am unable to adjust the amount of tax duducted on my invoices.
-
While the customer pays, they do deductions for various other expenses. How can I reflect it so that the accounts will be equal for both parties?
-
how the hell do you get a hold of customer service??? I need a number like yesterday and the chat bot is a joke! They are holding my money because an error on their end not being able to verify my bank yet it's already been verified on another account and it's already been connected to my wave account.
-
Hi does anyone know why two of my old invoices always appear at the top of my list of invoices? I can’t seem to find a way to move them. Thanks in advance 👍
-
Hi, Does WAVE support PEPPOL e-invoicing framework/network (International PEPPOL (Pan European Public Procurement On-Line) network). If so, is there a guide on how to use it. Details about eInvoicing - https://www.imda.gov.sg/-/media/Imda/Files/Programme/Nationwide-E-Invoicing-Framework/E-Invoicing-Infosheet.pdf Thanks, Manish
-
I have a customer who paid their invoice, then a couple of months later requested a refund due to COVID. I refunded it, and canceled the recurring invoice but can't get rid of the original invoice since there is payment and CC info attached to it. This isn't 'bad debt' so that article doesn't help, this is canceled service with a refund. I don't …
-
Can Wave grab an ETsy's customer's details from a sale and put it into a wave invoice automatically. My sales are increasing and etsy's packing/order sheet is not customisable. I need to be able to bring over the customer's details into a new invoice in Wave. Can this be done? and can it be done in bulk? Thank you
-
HI. Hope you all well. How do i add my company logo to an estimate? Am i even able to?
-
I am surprised the fields for products are so limited. Can more custom fields be defined, so I can show them in invoice line items? Fields like MSRP, UPC, weight I think are all so very important. At least let us define fields that are important to our industry and be able to display them in Invoices.
-
Lets say a client overpaid or paid for something he was not supposed to and instead of giving the client a refund you issue a credit to his account. I assume there is no way to do this in the system as I dont see anything but is there a workaround?? Thanks
-
My Estimate tab is blank I cannot view any of the Esitmates I have done, nor can i create a new estimate. Please assist.
-
I have a customer to which I give a 3% discount on invoices paid within 25 days. How can I show that the my invoice is "paid in full" when I enter the amount paid, and it is lower then the amount originally invoiced?
-
A bit about my business: I will be doing some consulting work mostly with clients outside of Canada, and will charge in USD. When I first signed up, I must have missed the section that asked if my main currency will be CAD or USD, and I left it at CAD. So I went ahead and created a new business on the same account, but this time I chose my main c…
-
I issued an invoice to a client, and after some discussion, we had to reduce the amount billed, so I issued an invoice with a negative amount. But now both the original and the negative are showing on the statement - how can I assign the negative invoice to the original, so they zero off in the outstanding sales ledger, please? Thanks in advance.
-
Is there a way to make a vendor inactive? I don't see an option for it in "Edit"...
-
I just recently discovered when I create an invoice and send the invoice via a share link through iMessage, the invoice immediately gets marked as viewed. I performed a test via the following steps: 1. Created an invoice. 2. Approved the invoice. 3. DID NOT SEND THE INVOICE (but copied a share link). 4. I sent myself that share link (via iMessage)…
-
It would be great if there was functionality that allowed you change the text in the notes/terms that was carried over from an estimate to an invoice. I already have default language setup for my invoices but when an invoice is created from an estimate, the notes/terms is carried over and not able to be removed or edited.
-
I am in the middle of issuing partial refunds for a change in services on our end. In between of doing this and on my final 3 invoices to refund, the button is no longer visible. HELP :neutral:
-
Hello, How do I change the invoice date or payment date on a recurring invoice? Thank you, Shawn
-
Can someone please explain to me how the credit card fees work? I just received a payment from Wave and the numbers don't seem to be right. It seems that it's more than 2.9% plus $ 0.30. Thanks
-
First time user, so apologies if this topic has been covered before. 2 of us use the system, with our own addresses. An invoice I originally sent needs to be re-sent, so I'd like it to come from my address. When my colleague tries to send it, though, it insists on using her e-mail address. When she tries to add my address so she can use it, Wa…
-
Can Bank Payments be used in WAVE for purchasing on line services or must there be an account for the customer and invoice already set up in WAVE to use Bank Payments?
-
I want to place Wave invoice functions on my website. I am using Wordpress website. It's there any way to build Wave in my website?
