Sales & Invoicing Technical Support
Discussion List
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Greetings! I have created a new waveapps business and set it up for INR (Indian Rupees) as business currency. I went ahead and created my first invoice in INR for a client (residing in India) and sent it to him. I realized the Invoice didn't have a Pay Now button option. Where did I go wrong? Thanks.
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When I add a note to an invoice payment (see attachment), the not does not persist with that payment in the Transaction Details screen (attached). Is there a reason for this, or is this a glitch? I would think/hope that the note "Paid to Jeff" that was entered into the payment, would show up in the notes section of the Transaction Deta…
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Hi, I am wondering if it is possible to have credit card payment available to some invoices only. Please let me know if there is a way to do so, as I would prefer customers paying via bank transfer unless not possible. Thanks
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I would like to search by P.O number to see all transactions related to a specific P.O number. Does anyone know how to do this?
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Hi. Is there to add products to existing Invoice using the API.
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My invoice for $411 is only charging $20.44 for gst when it should be $20.55 how can I fix this?
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In waves I cant seem to find how to set which income account an invoice is set to when I match it to the deposited payment in my checking account. Rn some of my invoices are going to the wrong income account and I cant figure out how to change it.
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Hi, how can I add direct deposit to my bank account as a way to pay on the invoice?
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Hi, i'm having a challenge with creating an estimate...after clicking on the create an estimate option nothing shows up...it just shows a blank screen with the create an estimate tab. what could be the problem? thanks
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Hi, I am having issues in saving my sales invoices. Whenever I'm creating the invoice and clicking on 'Save and Continue' this option is then grayed out and not even saved as draft. Is anyone else having the same issues and can assist on how this can be solved? I have managed to post purchase invoices, so no issues with that module. Thanks in a…
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I've been advised by Wave support to categorize all invoices paid with checks under "money in transit" account. Now, when I go to create a profit and loss report, all my sales are duplicated as there are three accounts that fall under income: * Sales (I categorize all bank deposits that are linked to my account as "Sales") * m…
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I've sent an invoice but I did not include my account number. How will I get paid in my bank account.
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Hi, I'm new here, and operating from Czech Republic. According to the pdf guide ('Wave Fearless Accounting') there should be a tab under 'Sales' called 'Payments', for adding ways that customers can pay me. But it's not there! And there's nowhere on the invoice template for adding it either...Am I missing something?? Please help
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I have followed all the how-to steps and saved it repeatedly, I have also tried inputting my preferred default text into the "standard memo" area. Still it will not show up in my actual estimate. Please advise a work around!
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I've looked online and all articles I've found are about setting up invoice reminders for customers. What I'd like to do is get a reminder when a customer's invoice is due because I can't remember those in my mind for every customer. Is this possible? If not, How does everyone approach this?
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I have had an account for a few years and have been accepting CC payments for that time. I found out this week that these payment options are not available to my clients. I'm not sure what has happened. I get this on my account: Looks like we're having difficulty verifying a few things. "You should have received an email from our Account Man…
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I was trying to Edit my business address but Kosovo is not on the list of countries. Can someone please help me with this, what should I do?
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I'm trying to set up an automatic recurring invoice but it's not allowing me to enter the credit card information. If I click into the customer details, payment information, there's no option to enter credit card details (see attached image). If I try to set up the first invoice, nothing pops up for me to enter the card details. How do I get p…
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The Arabic names disappears when exporting a PDF invoice or when exporting any type of reports
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Hi, I have created a draft invoice and have exported it as a PDF. The last letter of the email address, the "m" in ".com" is displayed underneath the rest of the email address. The email address is 29 characters long. It looks like it is 1 character too long for your system. Also, if I then click the email address, the hyperlin…
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Hey there, I'm receiving this error message when trying to edit/remove a payment from this one particular invoice: "Oops! There was an issue with editing your payment. Please try again." I recorded a payment manually as I usually do about a month ago. Now that I'm reviewing and reconciling my transactions (after uploading my bank state…
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Hi There, I created ~100 invoices from the API and they all correctly display in the invoice section of Wave. However, when I look at the dashboard or reports for the amount of income/cash collected, it doesn't display all of it. About $5,000 worth of payments have been collected, but Wave is only displaying ~$1,000 worth in the various reports. …
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Once a invoice is paid by a client. How do I mark the invoice paid and capture the payment in the system.
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Hi All, I am new to Wave and I am looking for some help please? If I prepare an estimate based on several different services and the quote is accepted, how do I go about changing the estimate into an invoice but only on certain items listed from the estimate?? For example, deposits for each service listed on the estimate are not all required at t…
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I've been trying to update this multiple times over the past week. It will not update. The account it's attached to doesn't exist anymore and I need to refund a client from a new account. Is there was to contact support aside from the bot?
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Hi. How does one search for a customer? Thanks.
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Hello! I need to change font sizes on my invoices/estimates/reports etc, as well as I need to resize and add few columns in my invoices, I can't find any options regarding it. Plus, there is no automatic discount option on invoices which is basic need for most of the bills, I request to add it too. Thanks waiting for the updates.
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I want to know how can i check how many of 1 item I sold?
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Dear. I tried to use google sheet feature to upload the last month invoice, however, there are error mentioned that one sheet allowed to upload one customer only. For example, the whole month use for only CASH, how to upload bulk instead of one by one?
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Is there a way to set a default account? Almost every single transaction of ours will go through what I have named 'statement account', but of course I have to select it from the list for each txn as I key it in. Sure, first-world problems, but I'm wondering if an account can be set as the first choice or default account. Thanks.
