Sales & Invoicing Technical Support
Discussion List
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Within the Transactions screen - if I go to an old expense transaction to which I had manually overridden the tax value and I either try to edit the value or try to click "Reset all manual tax override" and then click Update - it does not work. When reloading the page again the tax amount is still the old overridden one.
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Hi, I am having trouble allocating Stripe payments from the 2nd half of 2018. For each payment made through Stripe there are 3 transactions in Wave: an invoice payment of amount paid plus fee, an invoice payment less the fee, and the fee itself. Firstly, I wouldn't have thought that the actual fee should be showing in my transactions, as I assu…
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In order to do payment setup, you have to enter your SSN and DOB. My organization is a professional business fraternity, so there is not % ownership. We also do not feel comfortable adding in our personal information. Is there anyway we can bypass this section?
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Hi there, Posted the below comment on Wave FB page. Have been asked by Wave HQ to repost here for engineering support to pick up and have a look at. "Hi guys. Can't see how else to directly contact you so using this channel apologies if not the right one for these questions. For some reason the last week or so all my customers who have &quo…GJHunt_Turok82 61 views 12 comments 0 points Most recent by GJHunt_Turok82 September 10, 2020 10:04AM
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Customer has been overpaying invoices. Wave correctly generates a statement of account, but only when you continue invoicing customer for the amount that doesn't consider the credit they have. Applying a line item credit messes up the statement of account. Does Wave allow you to apply a credit balance to an invoice so they can pay the correct (red…
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A client paid extra on an invoice to cover future bills. He paid through Wave's payment system. I have not created a second invoice for him. How would I mark that paid without marking extra money received?
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This discussion was created from comments split from: How long until I get paid?.
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Hi, I'm trying to produce a statement that can calculate 12% interest/year compounded monthly for all 30 and 60 day past due invoices. I can't figure it out! Has anyone else done this before or is it not a feature of Wave?
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Hi We have three different invoice raised in USD. all three invoice was paid as single payment in Great Britain Pound. I tried splitting the payment in three invoice but it didn't allow me to merge. If i don't merge it is showing extra money in accounting or sales invoice pending. please help me with the solution.
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Hello, In case of one customer when I generate a customer statement with the "Outstanding invoices" filter, some paid invoices also show up. The due amount is zero for all invoices and the Outstanding balance is also zero. This customer has complex payment arrangements that include a foreign currency payment, deduction of remittance cha…
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Hi, I've just setup Wave and connected my Stripe account. I want to accept bank payments but only see accepting credit cards as an available option. I've searched the Wave documentation and was somewhat suprised to see Wave doesn't support bank payments in all countries. I thought Stripe would handle all payments and my Stripe account is able to a…
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I sent my first invoice and the customer messaged and said she received a Suspicious link notice when she presses the payment option. If that normal or does it go away after a few times?
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I have been using Wave for 3 months now and have processes only 3 payments. Out of those 3, only one of them we had a good experience. On the other two, Wave put the payments on hold for over a week. The one I'm currently having issues with is for a client that hired us, paid for the service, we already went and performed the service, the client …
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It's an odd issue. When you enter an invoice with the word "varchar(max)" in the description, it won't save. Seems to be breaking something in the backend code that prevents saving. I was trying to describe an issue to a client and I have to add a space between "varchar" and "(max)" to get it to save.
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I am unable to categorize incoming credit card invoice payments from customers as SALES. Normally when an invoice is paid, I end up with a deposit to bank account that needs a category, and I typically use SALES. But when Wave accepts a cc invoice payment, it creates: 1) a deposit into Payments by Wave account (reduced by the fee Wave takes as a …
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Good Day We offer our customers a 2.5% settlement discount if they pay within 30 days. How do I process this in Wave if a customer makes payment within this time? How will this reflect on their monthly statement?
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Dear Wave team, I represent a trading company who deals in trading of TMT and TMX Bars. In the invoice I would like to add the total quantity of the added items beside sub total to show the net supply of goods. Please help me to setup the same.
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I am providing consulting services which typically have a defined period of time. Is it possible to set up a consulting engagement as a service that I can track invoices/payments against the quoted cost of the project overall? Example - Engagement #1 is scheduled to last 3 months and cost $20000. I want to bill bi-weekly and be able to track to…
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i get this error when i try to create a new invoice on wave Oops! There was an issue with creating your customer. Please try again.
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A client has been receiving this error message for last couple of days. I have checked with Stripe and the attempts at payment have not been logged, so I cannot find an error code. I can see from previous posts on this subject, that this not an unusual occurrence, but I cannot find a solution. Any advice would be appreciated
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Anyone else have this issue? I was able to setup payments on the mobile but for whatever reason when I click the payment tab on the desktop version it just gets stuck in a redirect loop and will not load. I can send invoices via both desktop and mobile but the desktop versions shows payments as off whereas mobile shows them as on. Regardless, none…
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Hi, I have payouts pending from June 11th 2020 that are yet to be made into my bank account. Please can you advice why payouts are taking this long and what can be done to rectify it. This problem is really impacting cash flow for my small business. Thanks
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Hello everyone, I am migrating from the old to the new waveapp. I successfully downloaded and uploaded customers and products. Unfortunately invoices refused to upload. Is there anyone who can help me? What is the possible error?
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This discussion was created from comments split from: Getting started with Payments by Wave.
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This problem occurred again today on 2 recurring invoices. Tried to debit the car manually but nothing changed. Please help. Thank you.
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I've set up Wave for a friend and he's started accepting Credit Card statements. He has received money through this via Stripe although when he tries to set up or link the Stripe account it is locked to my email address.
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Everytime I do a random project invoice, my recurring invoice number changes to automatically follow the random invoice number, instead of the last recurring invoice number. This doesn't work for me because I have multiple clients, and only one client has a recurring invoice. i'm not able to adjust it prior to the upcoming recurring invoice send b…
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How can I get product wise sales report to know profit n loss and total quantity of particular product for required period
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Hey, I overpaid a bill and then the vendor sent me a refund for the difference. In the transactions tab there are two lines - one that says Bill Payment Chequing in green for $173.76 that is assigned to that bill. Then underneath there is an internet banking mobile deposit line for the $173.76 and it wants me to chose a category. When I try to…
