Sales & Invoicing Technical Support
Discussion List
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My account was locked by wave saying I failed to follow the app regulations how I dont know. They did not transfer my funds to my bank account and did not refund my customer. I need my account to be canceled and a refund to be issued back to my customer immediately
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Hi there, This is a screenshot of the error message my client received while paying with a VISA. She shared her info with me and I continue to receive the message too. Any advise? Thanks!
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If I change a customer's email address after creating a recurring invoice, the new invoices don't reflect the customer's email address, it used the old address. Feature or bug? I say bug.
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I'm starting using Wave in Chile and Chilean Pesos currency does not use decimal places, has anyone got an idea how I can remove them?. Thank you
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A duplicate invoice was issued through Wave in a closed fiscal year, so how do I get rid of the resulting accounts receivable?
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We use Google Chrome like usual to open. Also we delete all the cache n cookie. But still it cant. I click the product but it wont be display and back to the word " add an item. I have a lot of job for e try receiveable
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Estimates created in waveapps can be downloaded or exported. But invoices cannot I want to directly download/ export invoice in pdf, How to do it ?
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I'm receiving this error when trying to edit a payment: "Oops! There was an issue with editing your payment. Please try again." I have an invoice in Wave, had the payment (a check deposit) from a linked bank account (with Azlo) get imported, and categorized that transaction as the payment for that invoice. When I go to that invoice and …
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I can not export my files to pdf anymore it can only save to excel can anyone please tell me why?
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Please help, my sales tab on left side never populates
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I've got a problem getting the credit card payments restarted in my account. We did deactivate it on initial setup, but now would like to start accepting credit card payments inside Wave. From the Sales>Payments page I see this: "Since set up wasn't finished in time, your customers have been refunded. If you would still like to accept cr…
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I am new to wave, I am trying to putting my bank account number on the invoice but it’s proving difficult. Anyone know how to go about this please?
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We invoiced our customer $1000.00. Due to the Covid19 situation they only paid $600 saying they will pay the rest later. I did look up the community discussion regarding underpayment, but did not quite understand the whole write off scenario. How do I connect the $600 bank transaction to the open invoice but at the same time, make sure that the …
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I get my invoices paid, during the week, so I registered those individual payments in each invoice, which creates a line for each invoice in Transactions, but when I upload my bank statement, at the end of the month, those transactions are sumarize in one line from my bank statement, Is there a way where I can group this lines and later merge with…
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Hi. I'd like to know if you are using stripe for the recurring payment feature. If you do, Stripe is currently supporting services in Puerto Rico. If not, could you let me know if it's possible to connect another service that would allow us this option. Thanks in advance. https://support.stripe.com/questions/payments-outside-of-the-us-using-strip…
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This discussion was created from comments split from: Have you pivoted your business in response to COVID-19?.
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As of last week, Friday, I am not able to preview my invoices, download invoice in PDF, or print invoices. All of which leads to "Page Not Found" (Error code: 404). This happens only for one business account. The other businesses can view invoices with no issue.
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When a customer pays an invoice with Paypal it shows in the overall transactions as "Income" Then when I linked my bank account, the transfers I manually made from my paypal account to my bank account also show as "income" so I'm getting numerous duplicate "incomes" which is throwing everything off. I've just about de…
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Hi, I am trying to build a scenario in Integromat where the system picks up invoicing detail from an excel spreadsheet and creates an invoice with the data. I don't want to set the Invoice Number: I want it to auto assign and increment within Wave. However I am not able to leave the Invoice Number field blank, the flow fails because "there i…
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So many things I love about Wave - so much so I happily take the transactions fees using the payment system. What I really, really don't like and have an example today: delayed payments, payments on hold and limited support from the Wave Team. I have $20K USD on hold. The date it would go through was pushed back without notice twice, and then toda…
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I invoice in Yen, how do I remove the .00 from the currency as this isn't used in Yen.
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It's not doing it on all of them but a particular customers link to pay online was redirecting through the following server: https://click.pstmrk.noclick_it/2sm/link.waveapps.com... that server just times out so the invoice cannot be paid. Which makes since because I don't think that noclick_it is a valid TLD. Anyone else having these issues?
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Hi all, I uploaded my bank statement and am trying to categorize a payment i recieved against an Invoice. when i click on the "Payment received for an Invoice in Wave" there are no results found. I have invoices in Wave so i am not sure why they are not coming up and allowing me to categorize the payment. I could do it manually from …
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Help - I cannot approve a draft invoice. My home currency is £ sterling, but I am invoicing in € Euros. Everything is good right up to when I try to approve invoice. I'm getting this message everytime I try to approve it. Oops! There was an issue with approving your draft. Please try again. I know this has been an issue for others - how do I …
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Hi there, Stripe is now available in India. So I would like to enable the invoice payment in my Wave Account. But I can't see the Credit Card Payments option under Sales. Is there anything I'm doing wrong on my end? Awaiting your response. -- Best, Minhajul
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I primarily get paid with personal checks and cash. Once a week I gather all of the cash and checks and go to the bank for a large batch deposit. This deposit shows up as a transaction in Wave which I categorize as sales. At the same time, I am creating invoices and recording payments made on those invoices, which also creates an automatic depo…
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New to discussions so not sure if I am doing this correctly. I made an invoice. the customer paid and I entered payment. I put payment in bank. will it show up twice? I looked at drop down box and the invoice is not there??
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Hi team, I currently have noticed a bug when choosing to convert an estimate to an invoice. The invoice template keeps the 'Standard memo for new estimates' which is set in Settings > Invoice Customisations > Estimate Settings. Shouldn't this update to the 'Standard memo' set for Invoice Settings? Currently, I cannot see a way to add my B…
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I want to add my payment information like my bank account details, Paypal email and other payment option for the customer to be able to select their preferred option of payment.
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Last year one of my customers asked that I update her email address in Wave so that all future invoices would be sent to the new email. I did that and all of the non-recurring invoices that I've sent since then have sent to the new email just fine. Then, on the March 1st, Wave sent out her recurring invoice and this was sent to the old email addr…
