Technical Support

Something doesn't look right? Let us know here.

Discussion List

  • Anyone else experiencing this? I click on the contact us link and nothing happens.
    Exit282 21 views 1 comment Most recent by Barsin June 12, 2019 8:34PM
  • Please guide, if we can record future dated rent checks under long term liabilities.
    punit_Trikha 51 views 2 comments Most recent by punit_Trikha June 12, 2019 2:06AM
  • Can anyone access Wave with a VPN extension loaded? I have Private Internet Access as a VPN extension, and with the extension merely loaded the Wave site won't do anything. I get redirected to a "You do not have permission to view this page" page. The VPN isn't active, it's just loaded in the background. Turning this off every time I…
    ekalfwonS 251 views 0 comments Most recent by ekalfwonS June 11, 2019 6:08PM
  • Getting Error trying to save add end of month balance totals in Wave, driving me mad.. any ideas please? EDIT: I can only update certain months, others throw the error
    snappyfish 11 views 1 comment Most recent by JamieD June 5, 2019 3:49PM
  • Hi, very new to wave and accounting here. I was wondering what is the best way to put in my meal expenses? Is it just uploading a receipt? Do I have to create a bill somewhere? Any help would be appreciated! Thanks.
    JeffersonVisuals 791 views 10 comments Most recent by Frankbluesky June 2, 2019 1:48PM
  • Hello, I have found an issue which seems to be actually a bad bug. I have been recently issuing few invoices iin a foreign currency (AED). The ones in foreign currency show at the bottom the conversion rate and converted amount into base currency . However, as I am preparing to file the quarterly sales tax, when I go in the "Sales Tax" …
    MontiCo 121 views 8 comments Most recent by AlexL May 30, 2019 6:00PM
  • Dear, I have a problem in the step approve the invoice. When approved, appears the next message: Oops! There was an issue with approving your draft. Please try again. At least five times I tried, but appear the same message. Do you know what is the problem?
    epantoja 101 views 1 comment Most recent by ZoeC May 23, 2019 7:21PM
  • I recently mimic a 2 account using all the same setting except the account label changed. same login same email same customer data etc You are not sending any email tested customer invoice out. can you have a look at my second account. 1st account 10 years old works flawless
    nosy 711 views 12 comments Most recent by ZoeC May 22, 2019 8:23PM
  • there is showing that i had paid 22500 rupees as payroll in march. its showing in graph. but when i click the link its showing no record found. i also know there was no transaction as such. then why is it showing? please help. please see the attachments
    sumitava95 81 views 1 comment Most recent by ZoeC May 22, 2019 7:28PM
  • Why did Google delist the receipts app from the Play Store? https://play.google.com/store/apps/details?id=com.waveaccounting.receipts&hl=en_US
    GlennF 31 views 0 comments Started by GlennF May 21, 2019 1:56AM
  • I deleted an account but all its transactions still appear in the Reports (Cash Flow), when I click in the account and any of the transactions to delete it I get "No transactions match your criteria" in the Transactions page....how to fix? thanks
    Oscar 21 views 1 comment Most recent by AlexL May 20, 2019 8:13PM
  • Hello I’m having problems with the Receipts App on my iPhone. I downloaded images of receipts taken from my photo gallery. The issue is that those images don’t appear. Or they do and once they are filed the image disappears and a message says: ‘Image not available’ Can you help? :
    Vez11 31 views 1 comment Most recent by AlexL May 20, 2019 5:59PM
  • The myriad of posts all seem to be about the Credit Card payment from the bank account --- that's easy, it's just a transfer. However, I am confused how to categorize my credit card transactions. I use the credit card for ALL our expenses. Yet when I load my csv from Chase credit card, all my transactions are listed as INCOME. The only way I can g…
    baiyunron 261 views 2 comments Most recent by Ryan_W May 17, 2019 10:50PM
  • This discussion was created from comments split from: Receipts - duplication.
    System 121 views 10 comments Most recent by ZoeC May 17, 2019 6:38PM
  • How come the Export all receipts in ZIP file doesn't work for me? A window pops up saying: "Success. You have no receipts to download." I've always sent a receipt to each of my received payments, using the wave email receipts. Please help as it's urgent!
    ilz777 31 views 2 comments Most recent by ZoeC May 9, 2019 9:38PM
  • I'm new to Waveapps. I use Stripe on my Kajabi website, so all I want to do is record the transaction and fee. I'm not sure if I should (a) wait on the bank transaction to show up or (b) use Zapier to record both full amount + stripe fee? As of now, I'm trying to use Zapier which worked during testing but for a new transaction, it fails with a …
    queengeek 91 views 16 comments Most recent by Jarman May 1, 2019 6:07PM
  • Hello again, In some instances I will have expenses that sit across of my products, in others, expenses are specific to one product. I would like to determine which product is more profitable by creating lots of categories specific to products. Can I do this in Waze? How can I set up categories specific to my line of work? * Costumes * Props …
    Priscilla 512 views 1 comment Most recent by Samd April 30, 2019 9:22PM
  • Hello lovely people, If I have made a payment and want to reconcile the transaction, I seem to have options. I can put in the category as either a Travel Expense or one of the other present categories but is it better to set up a Vendor, create a bill and then reconcile it that way? The important things I can pull a report and see how much I am…
    Priscilla 31 views 1 comment Most recent by Samd April 30, 2019 9:20PM
  • I deleted/removed a Payment by Wave transaction from the Transactions list, now it is not longer reflecting a credit on Transactions or the bank account balance and is now only in Payments by Wave account. This is throwing off my reconciliation. Any way to get that to show up in Transactions and reflect my bank account balance properly?
    TrueFacade 221 views 4 comments Most recent by AlexL April 29, 2019 3:54PM
  • This is just a note that Wave appears to be treating a transfer between accounts (from checking to savings) as a cash flow item for the month in which it occurs. This doesn't seem correct, or at least should be an option to turn off. I don't believe it does this when you create a cash flow from the reports area. Best, Rob
    springro 31 views 3 comments Most recent by AlexL April 24, 2019 8:41PM
  • I don't see a way to move fields. The default invoice layout doesn't work for my window envelopes. How can I shift the customer name/address block to show in the window?
    bookartist 91 views 7 comments Most recent by thatlawnguy April 23, 2019 8:21PM
  • I have had trouble connecting to CAF Bank, it says there is a problem and try in a few days, its now been two week and i still cant connect to my bank?????????
    BKLtreasurer123 41 views 3 comments Most recent by Ryan_W April 22, 2019 10:20PM
  • I have been trying for 3-4 days now. The Estimates page isn't loading when using both Safari (On the laptop and mobile) and Chrome. I have tried clearing cookies, etc and then logging in once again. It still doesn't work. I have tried going incognito and that doesn't work either. The charts/graph reports don't work either. See attached screens…
    khianey 31 views 5 comments Most recent by Charlotte April 22, 2019 1:46PM
  • When I set up a recurring transaction for a client I put in the incorrect email address. After I edited the transaction and made sure the customer profile email was correct I saved everything but the recurring invoice keeps going to the old, incorrect address. How can I fix this?
    dansx6 31 views 1 comment Most recent by ZoeC April 19, 2019 9:09PM
  • faridah 51 views 3 comments Most recent by faridah April 17, 2019 12:48AM
  • Hi, I notice that estimate, invoice, reminder sent by wavesapp are not delivered. Any idea if there is an issue?
    NicholasChua 11 views 1 comment Most recent by Samd April 12, 2019 9:35PM
  • Hi, Good job guys but why don't you let people to customize their address as they want? Wave is used in a lot of countries when you don't put the name state in your address, where the zip code is ahead the city name etc.... Regards.
    Biloute 11 views 1 comment Most recent by ZoeC April 10, 2019 7:53PM
  • When an invoice is sent out with the incorrect email on it, yes these typos happen, and that email is an invalid email address; do we get notification someplace that shows it bounced or was undeliverable? Otherwise we would not find out in a timely fashion that the client did not receive the invoice and would not know it was due. Does anyone kno…
    Invoicer 341 views 5 comments Most recent by JamieD March 29, 2019 1:50PM
  • Hi, in my old system (instant invoice) each month I export my income and expense transactions to a pdf and email to my accountant. I am running wave and instant invoice side by side and noticed there's a large discrepancy on the income side. it's because wave is accounting for invoices that are not yet paid! is there a way to create a report tha…
    Ian_Bond 421 views 2 comments Most recent by Ian_Bond March 26, 2019 9:13PM
  • Hi all, I am having an issue when i create an estimate and convert it to an invoice, it does add my standard memo to the invoice. And the standard memo has my bank details for payment, i always have to create a separate invoice whilst copying the details from my estimate as converting it to an invoice does not work. Not sure why it does not wor…
    TopDad 41 views 1 comment Most recent by AlexL March 25, 2019 8:44PM