Technical Support
Something doesn't look right? Let us know here.
Discussion List
-
Why I cannot create a bill and my goods in inventory, that is I have to select a expense account to create a purchase bill but I need to select a inventory asset account when I purchase my goods and create my bill. previously I could do that but the list shows only expenses accounts
-
Hi All, I have recently started using the receipts app which is great. Recently I added a new checking bank account asset on the website. Previously it was not showing up as an option on the payment account drop-down within the app. It just has cash on hand as the only option. Now there are no options at all on the payment accounts, just a blank…
-
I'm having an issue uploading transactions for a single account. I uploaded several accounts worth of PayPal CSV exports after I wrote a tool to convert them into Wave-compatible columns: https://mostlydev.com/importing-paypal-csv-into-wave-accounting/ It makes very vanilla files, with everything sanitized. Using this tool I split up my PayPal …
-
Hello, From last 5-7 days, whenever I try to record a payment against an invoice, I get an error as follows: "Oops! There was an issue with recording your payment. Please try again." Kindly help me resolve this issue as I need to send updated invoices to my clients for the payments that I have received. I have cleared my cache, change…
-
Hi , I uploaded my bank info and it pulled up my checking, savings, and 2 credit cards. Both have the same balance but only 1 is active, im not sure where the other CC is coming from. but its causing duplicate charges on my transaction sheet which makes it look like i have double the expenses. I deleted the duplicate CC but all the duplicate char…
-
I've been getting this error since last Thursday. I tried the clearing cache, new browsers, browsers are updated. Tried incognito. I cannot get it to connect no matter how many times it says try again in an moment. How do I get around this? I need to send out invoice :/
-
Hello everyone! I'd like to use Wave for my small business and also because I can customise my invoice numbers. But I'd also like to receive payments such as Sepa, Sofort Uberweisung, GiroPay and other German payment methods. I had a Stripe account but unfortunately I cannot customise invoice numbers. What should I do? Thank you!
-
Hi, Is it possible to to do a CSV export for all income transactions that include both the customer and the GL account the transaction was posted to? Thanks
-
I have checked my settings. My Tablets (yes 2) won't display in landscape mode. Tablets are usually connected to Bluetooth keyboards and are orientated that way ..... I have see other posts about this, when is this much needed feature being rolled out ?
-
Receipts were of high quality and images are quite legible, easy to read and make out. Few however were able to be transcribed automatically but majofity of the receipts are stuck in the processing phase for past two days now. Can you please recommend what we can do here?
-
Hi - I just signed up with WaveApps and I am excited to begin using it. When I signed up I was prompted to make a few selections and one of them I think was "what type of business are you" or something like that. Now when I entered my first two receipts I could not find the Receipt Category I wanted for the actual receipt. As an examp…
-
all other invoices are fine but only one invoice i cant change or delete and get the above message. any one know what to do ?
-
Today I enter to the app receipts and it was not working. I delete the app and when I try to install again the login and password showed an error: Json parse error
-
I created a product, when I go to create an invoice and click "Add an item" I get nothing. Tried it in Chrome and Firefox.
-
I have tried Chrome, Firefox and Edge to try and download a PDF from the Reports section, nothing is happening but I can download a CSV. This is not a browser issue, and others have also experienced the same problem, can Wave please look into this as the problem only started after the site upgrade.
-
Is there a way to prevent collaborator to see statements
-
I decided to link no less than 9 bank accounts today to my random accounts & noticed that while some of my accounts only display active COA accounts, other accounts display a couple of COA accounts that don't exist (they may have at some time, but had zero transactions and so were deleted). Glitch?
-
When I create a Journal Entry, no matter the entry, if the number begins with a decimal (ie: .56), the decimal NEVER displays and instead 56 is entered. I then have to manually enter the decimal place. This occurs across multiple accounts without fail. Just getting around to letting you know.
-
When I add a Receipt that has tax in it, I upload it via the android app then go to the computer to edit it. Why do we have to go through the boring: Select the tax Control Box (BTW: very tight and small) Go to the tax input-box. Select the 0.00 Deleting the 0.00 then add the tax amount. SUGGESTION: Can't it be as follows: tax Control is off by …
-
I had a payout that was due on the 26th, I messaged a wave representative and they said that they seen it was scheduled to be deposited into my bank account on the 26th. I went to my bank and my bank does not have any sign of a pending deposit. Today is the 27th I am in CST and i still havent seen my payout deposit to my bank. Please help me. My e…
-
I have been using WAVE for about a year and a couple of months ago something happened to my recurring invoices. Instead of just sending a reminder they started charging my customers duplicate payments. Since then I have stopped using the recurring invoice feature and I have refunded the duplicate payments. but now my accounting bookkeeping is all …
-
All of my merged transactions up until the website change are showing up as "from receipt" even though they were merged transactions that included a bank transaction and a receipt.
-
I have a few accounts. This isn't the only account that does this, but this is a report I need to send to my CPA, and it's bothersome. This screenshot is from the PNL Report. The $0.00 line items (line 3 and 5) did have income received, but that income was either refunded or transferred a loan principal, so is not income. I can't remove the 0.…
-
Is it possible the invoice generated for client A is sent to client B by the system? I am unsure, because one of my clients mentioned she received an invoice issued to another client. I am sure the invoice is addressed to the right recipient. Please help.
-
Anytime a transaction is duplicated, it automatically is produced with the green arrow 'checked', thereby skipping the review process. Recommend reversing this outcome. The green arrow should NOT be checked after duplicating transactions. Not only does it skip the review process, but it makes the transaction terribly hard to find if you get th…
-
When i run report using cash & cash equivalent or cash only report type, the report is displayed in 2 lines e.g. a transaction for $2000 credit was displayed as 2 transactions - $1961.08 and $38.92. However when the report type accrual is selected the report is displayed correctly in 1 line as $2000. Has anyone experienced this and how can thi…
-
Hi, If anyone could share their experience I would really appreciate that. Just sent my first refund. I'm guessing it will it be taken out of the account that I have connected on Wave? Am I charged for the credit card fees if it's refunded? Thanks, Zak
-
Hi, my name is Lucky. I have an issue with one of my businesses. Every time I try to download a reports in pdf format, nothing happens, But if I download it as CSV it works fine. What could be the cause for this? Please help. Thank You
-
Hi. I contacted customer support and got an autoresponse telling me to use the community forum. I don't think it's the right place but here I am, desperately trying to get a human's attention. I have two companies in my account. I have two Stripe accounts, one per company. I connected my first company to Stripe, no problem. I now accept payments.…
-
Help please!!! Is anyone else having trouble reconciling the bank with the purchases?? Is there anyway i can reconcile daily instead of monthly?
