Technical Support
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Discussion List
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I have followed all the help advice, I changed my password I tried to update my credentials I emailed Wave. I am looked out and can not update credentials and my wave program wont update any of my accounts and I have not heard back from anyone at wave. WHAT IS GOING ON. I am beginning to feel very unsafe. Does anyone have any suggestions about how…
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Ok I have had this issue for a few months, where the connection to the bank downloads transactions twice, Now the same transaction appears 3 or even 4 times, this is a real problem. . The connection is to scotiabank mexico
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So, you can change the unit column from Hours and items, but why doesn't it total at the bottom of the invoice? Just wondering if there is any way to do this?
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Hello. I am new to Wave. So far, it's good. I've created my first invoice. I've used the contemporary invoice template (nothing too fancy). I set it up. I only have 2 line items and 1 footer. I used to use Invoice Ninja but decided to try wave. The problem im having is that my invoice is nicely viewed on the 1 page but when i click p…
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I use the footer to display my IBAN. Some Numbers are replaced by **** like if it was a credit card number. It works fine when I change it manually or when I create from scratch a new Invoice. The text is modified when it comes from the Invoice Customization presets, so I need to correct it manually each time - and it does the same with reccuring…
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Hi Guys! I am excited about joining this group. Looking forward to helping anyway i can. I have a quick one for you. How do I upload a CSV or excel file to wave? I see an option for exporting a file but none for importing. Can anyone help, please?
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Hi, Every time I chose to transfer from card, bank, or loan to my PayPal account the mirrored record converts to PHP currency which is not correct. Can you please help me fix this problem.
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(Failed) Select a valid choice. 224151613 is not one of the available choices. It comes up in a pink box. I am wanting some help with this failed error message. It keeps coming up when i am trying to allocate a transaction to another bank account. The transaction will not reallocate to the correct account and therefore i cant reconcile the ba…
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I uploaded the wrong PDF using the web interface (not the mobile app), and it most definitely is not a receipt. As such, it seems to be stuck in the "Processing" stage, and I can't cancel it or delete it. I can still upload other receipts, but I want this incorrect one gone. How can I remove it?
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Hi Everyone, I notice that Wave has a new layout that started some time this year. My account is still on the old layout. How do I upgrade to the new layout?
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Hi everyone, My associate and me both do billing independently of each other and although a certain portion of what we bill goes to a common bank account, the big majority of the amounts someone bills go to that person directly. Currently, all of our payments from Wave are made to a single bank account and the constant splitting of the money that…
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When I export data (in this case, sales tax) from waveapp, the fields containing currency values all have a preceeding unwanted character - i.e. £0.00. Why is this, and how do I make it stop please?
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are the labels/ column headings the wrong way "Debits" and "credits"
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Hello I'm new to this software and it looks great. I'm a bit curious about the backup and availability, anyone can share some information about that.
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Hi, I am trying update my VAT percentage to 15% from 14% I can't find an option to edit this on the system. Please help?
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I have 3 businesses connected through 1 username. Can I add a new user to one of the businesses without them having access to the other 2?
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Why am I not able to scan and upload bills the same way as receipts? Is there any way to attach scan of original to the bill?
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Hi, I was busy editing a customer and then saved and now the customer and all their invoices and payment history are gone.
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When accessing setting to give my accountant access I get this message - Oops. There was an error loading your data. Please try again Any suggestions?
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I had a user uploading receipts via mobile Receipts app. Then I would log into the desktop app as an Admin and post receipts to the transactions. Yesterday the user deleted his account, and today I noticed NONE of the receipts that he uploaded and I posted and reconciled are VIEWABLE. They are GONE!!
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I opened a case 6 months ago. 2 months ago I was assured the problem was fixed, well it wasn't and any follow up I've made in the past two months has simply gone unanswered
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Hi I signed up for Wave and cannot link my ABN Amro Bank account successfully. I have tried multiple variations of my Account Number (Rekeningnummer), input my Pasnummer and tried both login types "met identifcaticode" and "met e.dentifier" As of yet I have had no luck and have now tried too many attempts and Wave has inform…
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As suggested in another post, I'm using Estimate and Invoice and hence for Delivery Notes I'm using another business. Is there some way to link the customer list between both the businesses?
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On 6/28, a customer paid an invoice through Wave (bank payment). I transferred the money to my bank account, through Instant Payments, with no problem...my bank statement reflected deposit and it was also shown as "success" on the Wave payments page. On 7/1, said $ was withdrawn back out of my bank account through Wave. I have no idea w…
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I have a bill in Wave of 131.40. Recently the payment for that bill imported, again 131.40. When in Accounting/Transactions and go to assign that payment to a bill, the amount that comes up is 131.39. If I assign it, of course the system shows an overpayment of a penny.
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Hello , My default currency is configured on wave is INR. I have raised an invoice in CAD, the amount was remitted in INR in my bank account. Now wave has imported the transaction from my bank account, but now when I am posting the invoice as paid on wave and trying to merge the entries wave won't let me merge two entries instead it add up one …
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I’ve been trying to process a card and it has worked fine previously. Now I’m getting errors stating unable to record payment. A server error ocurred. I’m wondering if the card has insufficient funds?? Can anyone help with this?
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Hi, I've noticed several users facing the same problem of not receiving their verification e-mails. I also used to be able to receive copies of my invoices sent when I selected the "Send a copy to ..." option but it suddenly stopped one day. Please help!
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Our business takes cash & card. Card payments automatically update. Where do I log cash taken & any cash spent ?
