payments
Discussion List
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Is there an option to email customers a payment confirmation or receipt automatically?megeank 1.6K views 32 comments 11 points Most recent by ccr1311 May 27, 2022 4:28PMSales & Invoicing Feature Ideas
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The biggest thing keeping me from converting to Wave for invoicing and payment processing is the inability to allow the customer to add a tip to their invoice. Paypal offers this feature and it is AMAZING for people who invoice for hourly work or services. Any thoughts on this?bbizzle 2.7K views 84 comments 14 points Most recent by maravilla May 20, 2022 5:31PMSales & Invoicing Feature Ideas
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I've noticed all descriptions written by Wave Apps outlines the $100 example -- if you invoice $100 we take 1% of your invoice, and will charge you a $1 fee. But what about larger transactions that are 5, 10, 15k in size? Most platforms have a maximum ACH fee of $10, and I want to confirm this before allowing someone to pay my $10k invoice and I l…kendallwatson 294 views 8 comments 0 points Most recent by JayT April 29, 2022 1:26PMAccounting Technical Support
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Hi, just wanted to know if I can upload multiple receipts (via the app, email or scanning) to a single payment transaction.LamiGujarati 346 views 4 comments 0 points Most recent by r3homestaging April 22, 2022 11:33PMSales & Invoicing Feature Ideas
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If I owe $10,000 in federal/provincial tax (in Canada this is a non-operating expense) how do I record the payment? There doesn't seem to be a way to set up an non-operations expense category.SandyL 4.2K views 51 comments 4 points Most recent by SandyL April 19, 2022 11:12PMAccounting Technical Support
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I have had a payout pending for 11 days and the estimated payout date keeps getting pushed out. What do I do? I am a new user and have been trying to get in touch with customer support and cannot get through to anyone.ChrisBurgess 16 views 0 comments 0 points Started by ChrisBurgess April 18, 2022 3:32PM Accounting Technical Support
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Hi: is there a way to create a checkout that can create a recurring payment at the same time ? Or will I have to create checkout and then create recurring payment for this customer ? I am in the subscription box business and I am looking into building my website with wix. Thanks in advanceChanel 1.3K views 30 comments 1 point Most recent by strannik April 11, 2022 10:51PMSales & Invoicing Feature Ideas
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I am aware that the Wave Money app allows you to copy and paste the routing and account numbers. However, I have a Client that is insistent upon receiving an actual ACH form for payment. Can Wave/CFSB provide this?
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There was a bug causing issues with our automatic account feeds and we had to completely delete and re-add them. Unfortunately, there are 4 transactions it will not allow me to delete and re-add- 2 Invoice payments (CC Payments) and two cc fees from 2017 and 2019. Can you please explain why it will not allow me to delete and re-add these so I can …Jeana 11 views 1 comment 0 points Most recent by Jeana January 13, 2022 4:39PMSales & Invoicing Technical Support
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Hi, I just brilliantly marked the wrong invoice as paid. I don't see the payment under Sales > Payments, so there's no way to delete it there. And I don't see a way to do it within the invoice. Is there a way to delete the payment?amy_e_brown 512 views 2 comments 0 points Most recent by orienzk1_ January 4, 2022 3:46AMSales & Invoicing Technical Support
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I got a message from Wave saying that credit card payments for Wave invoices via Stripe will stop working in 2022. This is nuts - why would they break that feature? Has anyone found a work around or solution? Seems like a suicide pill to me for Wave - being able to easily create invoices and get paid for them was a key feature and lure of Wave.
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I am trying to understand what payment options I can offer my clients by using Wave, since my business is based in Canada and all my clients are foreign. From what I understand, I can invoice them either in my business currency (CAD) or their currency, and offer the following payment options: * Credit card * Bank transfer However, I'd like to o…Mina13 1 view 0 comments 0 points Started by Mina13 December 14, 2021 1:24AM Sales & Invoicing Technical Support
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Any of the following thoughts ever crossed your mind? I’m worried about the end of the year How can I keep track of receipts?* I hate reconciling my accounts* I am so far behind in my bookkeeping* My books are a mess and I don’t know how to fix them* I’m not sure how much I have spent on…. Have Peace of Mind! My name is Vania, I am InSync's busi…InSyncBookkeeping_1 42 views 0 comments 0 points Started by InSyncBookkeeping_1 December 13, 2021 2:59PM Pro Network Listings
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I have a bill that I entered manually today that was paid in a transaction that was synced through my bank from earlier this month. When I go to category and choose "Payment Sent for A Bill in Wave" and then select the matching Bill, I get a generic error that says "There was an error saving your transaction. Please try again."PartySizeCycling 11 views 0 comments 0 points Started by PartySizeCycling November 29, 2021 9:34PM Sales & Invoicing Technical Support
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I have received a bill for my vehicle repair but I have not paid it yet. How to record such expenses where the payment has to be made on a future date?ihamid 106 views 0 comments 0 points Started by ihamid November 23, 2021 11:43AM Accounting Technical Support
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Hello, I issued a few receipts for clients that are a single receipt for multiple payments within a year. In order to do so, I had to create an invoice then mark them as paid, but that created duplicate payments, and they cannot be merged since they are of different amounts (i.e. 5 payments of $200= one $1000 receipt.) I realized I should have iss…orienzk1_ 3 views 0 comments 0 points Started by orienzk1_ November 9, 2021 5:34PM Sales & Invoicing Technical Support
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Does the wave payment gateway accept prepaid credit cards? There has been some identity fraud in my industry with these and I would like to better understand my risk in accepting credit cards through wave.Customer 1 view 0 comments 0 points Started by Customer November 9, 2021 1:21AM Sales & Invoicing Technical Support
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This is the worst small business accounting software I've encountered. I switched from FreshBooks thinking I could save some money but have the same features. I had a smaller invoice processed via CC just months ago and Wave did not withhold those funds. My payout was scheduled for today (as in I should've had my funds today) but to my surprise…DKTDFWPrivateEdu 521 views 2 comments 0 points Most recent by ESEEL November 8, 2021 5:19PMSales & Invoicing Technical Support
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I am wondering how long do clients have access to their online invoices/receipts? Can they access their online invoices/receipts indefinitely or is there a time limit?
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1) When a client uses the ACH payment method, will this confirm the funds in the account are sufficient to process the ACH before giving me a notification the payment is received? I believe this is the case with CC payments, so I know if it processes they did not use fake details or details of an account with insufficient funds. 2) If the ACH pay…TimACA 1 view 0 comments 0 points Started by TimACA October 26, 2021 9:52PM Sales & Invoicing Technical Support
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Hi, I was able to get start a payroll for myself (sole employee of my Incorporated business) but I need to give myself retroactive pay for the past 3 weeks. Is there a way to do that within Wave? I've tried looking in the Help Centre and the Wave Community but can't really seem to find a way to do it. I'm hoping someone here can help me out. Tha…robot027 67 views 4 comments 0 points Most recent by robot027 October 25, 2021 2:54PMPayroll & Employees Feature Ideas
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I have owned an LLC for 5 years and have used several payment processors over this time without any issue. Last week, we decided to start using Wave, so we migrated all our accounts and data over and connected our bank accounts and credit cards. The only problem so far is that we were asked to provide more documentation before being allowed to ac…bfmjohn 31 views 0 comments 0 points Started by bfmjohn October 20, 2021 5:56PM Sales & Invoicing Technical Support
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We set up Wave Payments and went through the verification process successfully. After that, one of out customers paid for the service we’ve provided, Wave Payments collected the money but left it on hold for the last 3 weeks. Despite the fact of having provided all the information required to solve this issue, we’ve been noticed -yesterday after …JRecofsky 21 views 0 comments 0 points Started by JRecofsky October 20, 2021 2:55PM Sales & Invoicing Technical Support
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Hi everyone, I just thought that the community should know that despite being granted approval for payments, having email receipts that my account's been approved, and multiple notifications from Wave Financial/Wave Apps saying "You just got paid!" I still have not received a single penny of those payouts, and I have been given no expla…Chainlift 11 views 0 comments 0 points Started by Chainlift October 12, 2021 4:42PM Sales & Invoicing Technical Support
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Hi, I recently setup a vendor and have received two bills. The first bill was paid manually via an ACH bank payment. The second bill was paid via payroll. When I view the Statement of Earnings for the vendor, the year-to-date value only includes the bill paid via payroll. What steps do I need to take for the first bill to be included in year-to…4nthony 63 views 0 comments 0 points Started by 4nthony October 7, 2021 6:23PM Payroll & Employees Technical Support
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Hi Everyone! I don't know why it's happening when I check my Tax Account Transaction on cash base (Paid) it's showing 195.90 total payable and when I open Accrual Base (paid + Unpaid) it's showing 23.02. it's incorrect. Can anybody explain? Because as per my understanding accrual should show all those expenses in Cash base also. ThanksShuaibAhmed 53 views 0 comments 0 points Started by ShuaibAhmed October 4, 2021 9:23PM Technical Support
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I recently discovered that we're not notified if a recurring payment fails. I spent some time with customer support via chat (Carlos is awesome, BTW) and learned that it's intentional that we don't receive alerts about that. The only way to know a recurring payment failed is by reviewing your recurring invoices or outstanding invoices regularly. …MindfullSolutions 25 views 1 comment 1 point Most recent by ynkesparkle September 29, 2021 10:37AMSales & Invoicing Feature Ideas
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Is it possible to change the wording of your payment reminders?Berhoz 581 views 25 comments 4 points Most recent by Cyberklutz September 27, 2021 2:33PMSales & Invoicing Feature Ideas
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Sometimes my customers owe a statement balance. They have an unpaid balance from last month and a new invoice this month. When they pay by credit card, some of them will pay the statement balance. However, the accounting software does not distribute the balance paid among the open invoices. Instead, it will apply the amount paid to one invoice if …
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Hi, I'm exploring the possibility of having an app built to integrate Wave(Contacts, Invoices, Products, Services) with a CRM platform. I was looking through the Wave-API docs trying to find either an API-Call so that I can post a payment for a Wave-Invoice but from within the CRM platform Invoice(Sync'd to Wave) or a direct Wave Invoice payment…AllWeb1 61 views 0 comments 0 points Started by AllWeb1 September 3, 2021 11:26PM API & Integrations Feature Ideas
