payments
Discussion List
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I needed to process our first refund of a credit card payment made in wave payments in all our time using the service (since 2019). To my surprise when I go to click the button I'm given a message that I cannot process it. Off to chat bot and support I go. I find out it must be done manually, and a support ticket is created with assurances it woul…TimACA 1 view 0 comments 0 points Started by TimACA August 31, 2021 11:03PM Sales & Invoicing Technical Support
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I can't turn on the payment in my account. When I click the button it loads for ever. I tried different browsers but it didn't work. Can anyone give me a solution?tariqbiz 181 views 4 comments 0 points Most recent by gwoods August 30, 2021 6:54PMSales & Invoicing Technical Support
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I have accepted multiple payments via wave invoicing in the past and now all of the sudden on the most recent 3,I get an email saying all future payouts are denied. Never had a returned payment or anything to indicate risk. I can provide contracts, receipts, real humans to verify their intent to pay and for what services. I just don't understand.…Judson212 21 views 0 comments 0 points Started by Judson212 August 16, 2021 12:16AM Sales & Invoicing Technical Support
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I want to send invoices to clients that do not have the option of paying online. Just a simple invoice. I have disabled the option of credit card and bank payments but when my clients open their invoices in email the option of paying via credit card or bank payment is still the first thing they see. How can I send my clients a simple invoice tha…smithiealum01 1 view 2 comments 0 points Most recent by tmc3 July 24, 2021 6:54PMSales & Invoicing Feature Ideas
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Has this development been completed?NationalLogistics 1 view 0 comments 0 points Started by NationalLogistics July 24, 2021 6:47PM API & Integrations Technical Support
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Hi WAVE team, You all have created a lovely platform and I am glad that you all have a public API now. Based on your Coming Soon page, there was supposed to be a release of the add a payment functionality in September 2020. Is there any update on this?dimitriharding 71 views 1 comment 2 points Most recent by NationalLogistics July 24, 2021 6:25PMAPI & Integrations Technical Support
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Hello, I have a friend who recently used Wave. She receive the payment but she haven't fully setup her account. She didn't know the updates regarding to new users and who are outside of USA and CANADA are cannot longer use the waveapps features. How can she be able to receive the payment to her bank account? The client from the USA actually pai…
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I signed up for wave a month ago, and I’ve used the payment processing twice in order to test to make sure things were coming out the way I wanted. When I completed my actual first transaction which was for a significant amount of money ($3,553.50), a day before my payout I get an email saying they need more information about my account. I send ov…Kai 301 views 17 comments 0 points Most recent by Kai July 19, 2021 9:20PMSales & Invoicing Technical Support
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How do i get information on a rejected invoice payment wave is holding my money for more the 65 daysI received a payment from a client for the 1st transaction using wave payments. wave suspected fraud and held the payment. then my ability to receive payments was canceled by wave. but the money was not sent back to my client after 69 days as of now. I have nobody to talk to and I don't qualify for live support since my payment ability was cance…michaelk 21 views 0 comments 1 point Started by michaelk July 9, 2021 4:31PM Sales & Invoicing Technical Support
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How do I automatically apply an additional charge for someone paying via credit card?Sski18 1 view 0 comments 1 point Started by Sski18 June 23, 2021 2:32PM Sales & Invoicing Feature Ideas
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As all over the EU the QR code bills are released and started up (replacing regular cupon bills) and most banks ahve uodated their apps to scan QR codes this would be an awesome addition to the wave invoices and payment systems... The QR code bill payment is a direct bank payment with no extra costs for buyer or seller since it is a simpke trans…Caroli 225 views 2 comments 0 points Most recent by JulianP June 4, 2021 9:01PMUpgraded Accounting Experience
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For some reason my credit card is showing my pay'ts for items as deposits ( These should be debits). And deposits to pay monthly balances as debits Where have I gone wrong?Ian_Mano 1 view 2 comments 0 points Most recent by Ian_Mano May 27, 2021 8:52PMAccounting Technical Support
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I'm having an issue with my Cash On Hand payments doubling up on my income. What I mean is, my Cash On Hand invoices are going to my Services income, and then when I actually deposit this Cash On Hand into my bank account, this deposit goes to my Uncategorized income as well. Therefore, If I mark a $50 invoice as cash on hand, it is actually showi…jdarris07 202 views 3 comments 0 points Most recent by NancyC April 15, 2021 7:16PMAccounting Technical Support
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Hi, it's my first day with on Wave and I notice that I wasn't able to upload a receipt as I record by bill payment. I had to upload it on the receipt section but my total loss increased twice, once each for the bill payment and the receipt which I believe to have been recognized as a separate transaction. How can I avoid this from happening? I n…n0b5h00t3r 21 views 7 comments 1 point Most recent by KiahD March 17, 2021 6:33PMAccounting Technical Support
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I recently created a new bill in Wave, and when I attempted to register the payment, I got this error: "Error modifying €###.## payment". Although it eventually does record the payment to the bill upon refresh, it does not post the payment to Transactions. I have already deleted the payment/bill and recreated both, but I get the same err…Maasive 21 views 3 comments 0 points Most recent by NancyC March 16, 2021 8:15PMAccounting Technical Support
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I am seeing 'bank payment' option in the header, however I am not seeing any option to enter customer's bank routing number and account number, in setting up the customer for recurring bank payment rather just open to enter credit card number. Is this functionality there with wave?Meena 21 views 1 comment 1 point Most recent by JulianP March 2, 2021 7:50PMSales & Invoicing Feature Ideas
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I am setting up recurring invoicing and I noticed a difference between certain customer options. For example, Cust A has an option to send both the invoice and receipt automatically while Cust B only gives an option for sending the invoice. I've attached a screen of both. How can I change the setting for Cust B to receive auto receipts after paym…RichardH 41 views 1 comment 0 points Most recent by JulianP February 26, 2021 9:56PMSales & Invoicing Feature Ideas
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I am not sure what the problem is, all accounting software seem to struggle with how to handle donations. They want you to create an invoice to receive a payment, whereas donations are not invoice driven. Donations just show up, no invoice, no services rendered, no products sold, and account software seem to not be to understand this. It is esse…VonG 857 views 8 comments 1 point Most recent by magicwill February 25, 2021 6:21PMAccounting Technical Support
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I was just notified that Wave payments will no longer be available. Any suggestions of another payment service to switch to in light of not being able to use Wave for payments anymore? Do any other services integrate with Wave for accounting purposes?Secundus 31 views 3 comments 0 points Most recent by AlexL February 16, 2021 4:07PMSales & Invoicing Technical Support
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We make repeated purchases from a suppier every month and our terms are that we pay by the end of the following month. How does one make a single payment for those bills
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I am trying to record a payment which consists of two parts: utility charges and utility deposit. So I click on "Add expense" and write the description, enter the total amount, etc. And then I click "Split this withdrawal", choose the right category, and enter the amount for the utility charges. The problem comes when I try to …
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I have a couple of feature requests pertaining to paying contractors. When customers pay us for our service, a portion of that payment is a direct pass-through to a contractor who performs the actual work at a later date. Therefore, instead of recording the entire payment as income, we split the payment between sales and a liability account. When…
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Please add a save or save-as-draft button on invoice beside save and continue.jnpr 11 views 0 comments 0 points Started by jnpr January 18, 2021 9:59PM Sales & Invoicing Technical Support
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Hi. I have two businesses in Wave and realised that the new one has Settings > Payments > payments set to 'Wave Payments' instead of 'Cash on Hand'. I have adjusted that setting to the latter but how do I recover the money from the invoices that have been paid this week to the 'Wave Payments' setting (or will that happen automatically now th…KimWilliams61 22 views 3 comments 0 points Most recent by AlexL January 6, 2021 5:36PMAccounting Release Updates
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My client pays my invoices by ACH transfer, because WAVE removed my ability to have credit card payments, as I’m a new wave user :neutral: Payments are taking 10 business days to arrive in my account. It’s really frustrating. Any intel would be helpfulJennaB1991 21 views 1 comment 0 points Most recent by AlexL December 29, 2020 3:35PMSales & Invoicing Feature Ideas
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Hi all - I need your help please. I recently started to use wavepayment (yet I couldn't get access to the live chat). And I encountered an issue that I am hoping someone can help. I had two payments going through the cc payment by wave, only one of the payments had three entries and was recognized as a sale, therefore the revenue was recognized. …
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Hello! My business has flash sales where i take a limited number of orders twice per month. For example I want to take 20 orders (art piece commissions), where people can order 1 - 6 commissions each. I message people in an email list and need a way to regulate the payments so that after 20 sales are made the payment gateway is closed. At the …
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Good morning, I'm attempting to set up wave payments, but for the last two days, when I click on "Turn on Payments," the button has a spinning icon and never proceeds to the setup. I am located in Puerto Rico. Cheers.wunderhund 21 views 3 comments 0 points Most recent by JulianP December 16, 2020 9:25PMSales & Invoicing Technical Support
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We have/had a sole proprietor business and have now transitioned to an Inc company. A customer incorrectly paid their Inc invoice to the old sole proprietor account by mistake. The owner at the time then transferred this amount from the sole proprietor account to the Inc account. I have matched up the transfer into the Inc account with the invoice…Fawn 1 view 0 comments 0 points Started by Fawn December 16, 2020 8:54PM Accounting Technical Support
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My last transaction of $11,000 is now on hold and I have no insight into when I can access this money. This never happened before. How can I find out what is going on?
