Help Center Discussion
For discussion & feedback regarding Wave's Help Center.
Discussion List
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Dear Wave Community I'm a freelance consultant based in Canada and I receive payments in USD. When I sell USD for CAD I expect Wave to compute realized foreign exchange gains and losses, however the system doesn't do that. How can I get around that missing feature? (July 2021)
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[Video] Attaching receipts to transactions in WaveThis video will walk you through the importance of maintaining records of your receipts for accounting purposes, as well as how you can attach receipts to your transactions in Wave. For more info... Read the full story here
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Introduction to the transactions pageThe Transactions page is where all of your transactions live. You can create, filter, sort, and edit your transactions here. Take a moment to check out everything you can do. From the Transactions... Read the full story here
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In performing rentals/leases we want to automatically charge a clients cc if they are late or extend the product. It would be really nice to require the customer to click the "charge future transactions" rather than make it optional. In certain situations, this makes it much harder to get a payment from some. Our legal lease agreement…
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I downloaded my bank statements. But the info of the transaction does not show. Can i change this
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How to edit your business informationTo edit your business information such as your address, follow these steps: Click on your business name in the top left corner of your screen. Click Manage your profile in the drop-down menu. Clic... Read the full story here
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Adjustment entries in your upgraded accountLike all the automatic bookkeeping Wave does for you, when we updated your account to the new accounting platform we automatically accounted for any changes between the old system and the new syste... Read the full story here
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Foreign currency account balances in WaveWhen you have accounts set up in foreign currencies, transactions and reports can become confusing. Here are some tips for managing your foreign currency accounts. When you run a business in multip... Read the full story here
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How to handle invoice deposits or pre-paymentsIf you work with clients on an ongoing basis, or if you're beginning a large project, you may want to accept a deposit or pre-payment from your customer. We'll walk you through how you can easily h... Read the full story here
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NEW: Direct deposit with WaveThis article applies to Wave Payroll in Canada. We’re bringing the direct deposit process in-house to give you more control and deeper insights into the payroll process. Read on for what’s changed.... Read the full story here
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How does Wave Money sync with my accounting?When a transaction is made in your Wave Money Account or using your Wave Visa Business Debit Card, this will sync directly in to your Wave Accounting Transactions and auto-categorize, taking the st... Read the full story here
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Hi, Since Waveapps stripped the feature to add receipts by email uploads, what is the new way to bulk upload receipts?
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A couple of problems with bank connection. One account that was connected - and was set to automatically import transactions - has disappeared from the list of connected accounts. Another two accounts (checking and credit card) that were automatically importing transactions, stopped. Are there issues with bank connections? Is this something that …
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How can I change address in app? In my laptop show me correct address, in mobile app incorrect (previous one), thank you for help.
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How to manually add an income transactionIf you've received income from a customer that's not tied to an invoice, it's as easy as adding a transaction! Follow these steps: Click Accounting in the menu on the left side of your screen and... Read the full story here
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Hi, my trial balance for Nov is not balancing and this is due to a phantom balance appearing for for account - COGS-Charter Hire. When I go to look into this account, there is actually nothing posted in there. Pls help. Tq
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Upcoming changes to bank connection availabilityThis article applies to Wave customers in the UK and EU. The Payment Services Directive 2 (PSD2) is regulating banks in the European Economic Area (EEA) to open their APIs to allow Third Party Pro... Read the full story here
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Connecting my bank/credit cards: Is it safe?Your bank connection is powered by our partner, a global specialist in bank data integration. Wave's partner uses best-in-class security controls, including multi-factor authentication, to protect ... Read the full story here
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Recording Check Payments in TransitAny time there’s a gap between receiving a payment, and the payment actually making its way into your bank account (for instance, when you deposit a check on Friday, and it doesn’t post until Monda... Read the full story here
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Coming soon: Wave's new Receipts featureIn June, Wave is launching a new version of the Receipts feature and will be retiring the original Receipts feature set and mobile application. This page will introduce you to the new experience as... Read the full story here
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Switching to Wave from Quickbooks or other accounting softwareGet your Wave account set up the way you like it. If you have not already done so, complete the steps in Setting up your Wave account before switching. Create any outstanding (unpaid) invoices an... Read the full story here
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I need to actually talk to someone at Wave. How am I not seeing this? I was “paid in full” for a job on the 24th of June. It’s now July 1 and the money is not in my account.
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Good Morning All, I am new to Wave and looking for some guidance. Our platform for customer billing involves deposit billing, 50% billing, and final billing based on the job progression and not really on a time progression. We would like to bill the customer at each phase but with just a modified invoice without physically modifying the original …
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How to edit customer informationTo edit a customer's information, follow these steps: Click on the Sales option on the left-hand menu. Click on Customers. On the Customers page, find the name of the customer whose information yo... Read the full story here
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How to customize your invoices and estimatesYour Wave invoices can be as individual as you are. Follow these tips to learn how to make invoices for your business that you are proud to send. Click on Settings in the bottom left corner and s... Read the full story here
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How to archive a businessIf you have a business profile you no longer use that is cluttering your Wave space, you can archive it to remove it from your view. Please read what must be done before you can archive your busine... Read the full story here
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Is Wave free? How much does it cost?Wave has a variety of apps and features, most of which are free! What is Free? There is no trial or limited time for any of Wave's free apps and features: Accounting - All of accounting (transac... Read the full story here
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How to check the status of your direct deposit funds transferAre you an employee of a business owner who uses Payroll by Wave? If you're paid by direct deposit, follow these instructions if you'd like to check the status of the transfer of your pay. You can ... Read the full story here
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Receiving your first paymentReceiving Your First Payment Now that you have Wave Payments turned on, it's time to receive your money! This can be done in two different ways through the invoice. Send your invoice to your custo... Read the full story here
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How to add an expense transactionIf you haven't connected your bank account to automatically import your transactions, you can manually add income and expense transactions as they occur. Here's how to add an expense transaction. H... Read the full story here
