Technical Support
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Discussion List
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Whenever I try to sign in or navigate through my tabs, Wave makes me verify with captcha because it thinks I'm a bot. I must have done it 35 times now. Extremely irritating!! Anyone have any idea how I can convince it once and for all that i am human?
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Hi, I was wondering if you could help me out figure what I may be doing wrongly. For the past week, I have been unable to raise and save a bill in Wave. Warm regards Amaka
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Hi guys I need some help. My .Csv file does not import all of the transactions. For example, everything that comes after Row A7 on the excel template does not show up. A8 - A128 does not appear!!! What is the problem ???
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I've requested a password reset about 10times and nothing came through. What is the problem????
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I tried to change the business name in info section but it’s not appearing on final invoice, any idea???
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Hi I hope anyone can help me. When I set up my business account I set up NZD. When my bank account downloaded it downloaded in USD. So when I try to reconcile my accounts it wont balance. My deposits have changed to a different amount What do you suggest I do? What have I done? Should I shelve this business and start again? How do I fix this, …
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Hi, I requested a data export three days ago (Excel format) and have still not received the link to access the compressed folder. Can someone please help! It's urgent! Elma
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Hi I went into my wave account and a client has completely disappeared. There entire history and all info and invoices no longer exist. How do i get them back?
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2 of my receipts are stuck forever in the queue.
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I using Korean language; double byte character. When I export report to pdf format, all of the character were disappeared; just remained as blank. But as did to csv format, there is not any problem. How can I fix it?
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hello, i have been using this app for more then a year now and its been very useful till now. but from a month its not working properly ever action i take from making and invoice to set up reminders and from adding customers to adding expense. mostly its operational but at the top of page its always showing ( sorry there was a error on the server)…
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Could someone please help me to solve this error message. It is been there for many days. Thank you.
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Can anyone tell me why after deleting an invoice. It still shows in the details of the income account but when I try to open it from there it gives me a wipe out error. Please help me.
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Hi, All of sudden since this morning my march month is showing a different figure (lower) for the overall income generated. Even though I have checked the invoices generated, the total is off by 100k when I see in dashboard figure. Any assistance would be great please.
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Hi, 1st problem - I have invoices created through Wave which have been paid but Wave hasn't automatically placed them into my Income Transactions. They are nowhere to be found. 2nd Problem - tried to transfer income transactions from my personal transactions to my biz account transactions and they transferred but as an expense and not an income.…
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Hello, a first time user of Wave here. I am attempting to use the receipt function to automate some of the process of entering in expenses. So far, I have uploaded 4 receipts (3 web, 1 andriod) and all of them have been verified and are marked green. However, none of these items are showing up on my transactions tab. How do I get these expenses…
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Hi, When I add a footer to my invoice, the pagination sentence at the bottom of each page sits on top of it. The result is that you can't really read either. Please can you help me understand how to fix this? Thanks
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Hi A month ago, we have faced the error or server and the entire layout gone for a toss. All the core functions are working properly but the interface is all over the place. Is someone can help or how to reach wave core team to rectify this. I am a proud user or waveapps. Thanks
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Hi, It does not matter how many different types of files, browsers, computers have tired, the file will not upload. I tried changing the format of the files so it had the right number of columns and even tied to upload the example template with some of my own data entered. I have uploaded my statements into Google Doc multiple ways with still n…
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Where can I open a ticket to report that the Invoice filter is not working? I need to see all invoices for a particular client and the filter only shows 4 and we have 15+ in the system already.
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When I create a backdated invoice and record a payment, the payment date goes wrong by one day e.g., if I record payment on 2nd April, the final invoice shows 1st April as date of payment.
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Hello Wave! I am generating an invoice for my customer, but afraid to say that unfortunately i didn't find any text box to enter email address for the business address and contact details field within the invoice form. Please have a check and let me know how to add an email address for the business address within the invoice generator. Thanking yo…
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Hi, Recently i am having trouble using my wave account. When i log in, the following message appears on top of Dashboard page "Sorry, there was an error on the server. Please try again." Please advise!
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Hi, There is a problem with your layout when Previewing Invoice and Recurring Invoice. Hope it can be fixed asap? Thanks. What I noticed is that my default sub heading is too long, hence this issue occurs. I have the same sub heading in estimate but it's fine.
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Same issue as here. No way to clear them or cancel. https://community.waveapps.com/discussion/807/receipts-stuck-in-processing
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there was an error on the server for few days
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Dear Wave, Do you have ever have the same problem that I encountered ? I am unable to select "Account" ( Red circle from the picture attachment ), Thus the report generate "An error has occurred.". Please advice anyone. Thank you very much.
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I have receipts that are stuck in "Processing" status, but never complete. How can I delete these?
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Could someone help me pls
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Hi, am getting a server error on the Accounting bit of transaction. Kindly assist. See attached.
