Technical Support
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Discussion List
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Is there a setting available so that the transaction dates can appear as MM/DD/YYYY? Example, instead of 2018/07/30 it will appear as 07/30/2018
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Up to end of June my currency symbol was correct NAD or N$. now suddenly it shows $ for my items and my customers are complaining. I haven't changed anything.
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Hello Community: Bank transactions are showing up correctly in WAVE (yay), but when using the RECONCILE button I receive the following message: "NO RESULTS WERE FOUND. Try choosing a different date range or account." I've tried various date ranges, but to no avail. (boo). Hence my Statement Balance and WAVE Balance do not match. Any advi…
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We conduct a number of our transactions in foreign currency (largely Lao Kip, Thai Baht, Vietnamese Dong and USD). We've occasionally had really high income values in our accounts but these have been easily traced back to invoices which have been issued as USD rather than LAK. We currently have a highly excessive value which we have traced to the …
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Hi, I have set up an account as my company and a Personal account to account for my proportion of household expenses. It looks like I cannot set up a Sales tax for my personal account to claim for GST. Is there an easy solution? I normally only claim 10% of power, but 50% of the landline. How can I do this? Splitting seems not to be the solution.…
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Is there anything I can do to get the pages to load faster or to be able to update transactions faster. It is taking up to 2 minutes to load a page or verify transactions and I am often getting a message Page Unresponsive. I have tried using wireless, tethering off my mobile phone (this is a different provider) and plugin directly into the intern…
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This is Kothil Dangshawa here an Indian citizenship married to a polish citizenship living in Poland. I am running my business in Poland. Recently I purchased one BPO project or campaign which cost me $3000. I discussed with them through skype and their emails and then they sent me an invoice to pay through this waveapps site. Here is my questio…
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According to my bank statement I am not receiving my deposits of payments. I got an email from Wave saying the deposit was made. I would like to talk to someone in person if possible.
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Hi I just had an invoice payed by credit card and wave created a transaction with the incorrect payment date. The invoice date was the 21st July and it was payed on the 21st July, but the transaction that wave created has the payment date as the 20th July. I can't edit or delete this transaction. How do I fix this? Thanks, Fiona
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Ok, I just had to edit the amount of an expense I had entered recently because my bank takes a couple of days to move "Pending Transactions" to the normal transactions section (presumably this happens when the Vendor has "banked" their money; anyway, with foreign transactions, this can sometimes alter the amount slightly + only…
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After saving postings in journal transaction the (debit/credit) pair splits and moves around. Very annoying and difficult to work with. Does anybody know what to do to solve this problem?
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I’m having some trouble attaching a social web business account for the stripe credit card payment that I have received from a customer. It’s been payed in but as I don’t have a business web address or a social account to attach stripe won’t let me set up completion of the payment to my bank account? Any help or a direct line to wave customer supp…
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Hi Alexa. Thanks for your reply suggesting I clear my cache as a way of refreshing the dashboard so that it reflects payments received. Up until now I haven't experienced any problems, so just to be clear, this is a new issue for me. I've cleared the cache and logged out and back in again, and still new payments are not being reflected in the bar …
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Hi I added new e-mail address and set it to primary, now I can not login with old e-mail address even if I reset password. For new primary e-mail address I can not reset password as I do not receive password reset e-mail. Please help.
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Hi I have just hired an accountant, and trying to add him as a collaborator but he can't seem to view my bank balance which is obviously a requirement! Anyone know anyway to get around this? Thanks
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Hello People, I started using wave recently to upload backlog transactions and it has been great. However, it started requesting an error message ( Wipeout! Request has been terminated Possible causes: the network is offline, Origin is not allowed by Access-Control-Allow-Origin, the page is being unloaded, etc.). With this, i am facing hard time…
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Does the wave software have a place to enter trade and supplier prices, i have already entered my sale prices ?
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Error message when updating or creating bills. asks me to try again later. it's been 1 week now.
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just today the INVOICE command takes me out to the sign in page ?? whats going on??
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Hi , How do get duplicate my account data. Thanks Hamid
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While save an estimate in wave, its redirecting to the page recuring invoice automatically.
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I have set a tax called Reverse-Charge as zero (0%) in Sales Taxes. But when we try to select this as a tax on transactions it does not come up as an option to select. We would like to use this as workaround so that we can use it for the Reverse Charge mechanism whereby it will give us a total amount on the Sales Tax Report and from that we can q…
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Anyone know how I can get this fixed and fast?
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Hey there, I have a shared bank account for my business and my personal things. Assuming I push all the receipts in my business account, including the personal ones, there is an option to reflect the expenses on my books as personal, not contributing to my business expenses, as explained here: https://support.waveapps.com/hc/en-us/articles/20862…
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I'm just getting my feet wet with Wave and cannot find the P&L report on the reports page. Seems like this one should be the most important
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I charged a customer $975 on July 5 but I just saw that a mysterious refund happened on July 9. Any idea where that refund came from? I don’t think I did it. Please help.
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it has been working all this time since i started using it about 3 months ago but since yesterday been getting an error 502
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I had to start my business with a personal account and now I need to record the personal transaction so that they don’t effect the balance sheet
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This discussion was created from comments split from: New user - Beginning Balance issue.
