Technical Support
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Discussion List
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I have two Cash and Bank accounts, one called business and one called personal CC. Selecting category "transfer from bank.." to "personal credit card" like this: And this happens in the transaction overview: Why both the credit and debit?
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When someone pays by credit/debit card via wave built in payment method the transaction pops up under accounting with a wave fee also. Then a few days later a strip payment gets imported as it comes into bank and I just delete them from transactions accounting page. Is this a good method?
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My Waves dash board has done something funny and is coming up with a sign that says " sorry there was an error with the server, please try again later". I am still able to connect to my bank and get the latest data, but then when I go to transactions, the page is completely disformed and i am unable to allocate payments.
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**invoices email not delivered it is not going to the said email it is marked for **
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Hi All, I’ve got an issue I didn’t have last year. My rent expenses are not showing up in the income statement, accounting part. They only start showing from September. If I go into transactions they show there from April. All have been verified & I’ve even tried reuploading my statement too. :(
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The customer inv was paid viewing the payment transaction shows the amount was paid to the correct invoice, but the payment does not reflect on the account as paid
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Does anyone has encountered the same issue? I only keyed in invoices manually into WaveApps without any import from anywhere. I discovered that some of my invoices had duplicated entries into the sales and receivable accounts when I generate General ledger reports. It has thus inflated my sales volume and P&L. Upon investigating the detail ent…
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Hi, I am trying to reset my bosses password for him, however the email isn't getting sent to his inbox. I have checked his spam and junk mail and there is nothing in there. Can someone please help
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Somehow I managed to create invoice which is not shown in sales/invoices so I it can not be deleted. However this invoice occupies invoice number. And I have gap in numbering. Is there a way to correct it?
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Hi, I've seen strange things lately: In one bill, 3 payments were duplicated: But I have only one transaction: I've deleted the 3 payments and everything went back to normal. To check it, I've also run the report "Purchases by Vendor" between two dates. I've seen that the date parameter doesn't affect properly the report: Here al…
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Hi, I have two payments that are from two different banks made last monday, 6 days ago that are not showing up in our bank account. Very frustrating to not be able to call in and figure out where our money has gone. It shows the payments made on 6/26 but called bank of america and they have no record of the payments.
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I am facing Sorry, there was an error on the server. Please try again. error on wave app. i have tried using all options discussed on the forum but none of them are working. please make a suggestion since i am unable to work with a wave and i have been using it for 4 years.
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This discussion was created from comments split from: ERROR: Sorry, there was an error on the server. Please try again..
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Hi, yesterday I tried emailing a receipt to the email address given for this, but my receipt hasn't appeared in my receipts pane. I know I've managed to make this work before so I just wondered if this feature no longer works and I should upload my receipts instead, or if there's a time delay on them appearing in Wave. I tried it a couple times t…
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Hi there, I have inputted a receipt, and followed all instructions, and the status is 'done' however the receipt is not appearing in my transactions. Please could you help to identify the issue here?!? Thank you
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After your maintenance work done, my dashboard graph reports become different from the actual reports for income and expense. What is the problem? Previous month, May, records are correct.
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Hi there I am trying to add an email address to my account. It will not let me do this as it says that this email address already exists as an account. When I try and log in with the second email address it will not let me log in. Can I delete the supposed second account so that I can use both email addresses in my one account? Please help!
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Hi, I've had a few invoices paid now but nothing is showing in my linked Stripe account. Can someone help?
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Many time wave server not responding
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Hi there, I need to speak to someone at Wave because after changing my primary email, everytime I seem to try to log in, it comes up with a 'Personal' page with NOTHING in it...freaking out a little as I need to access my information asap. Has anyone else had this problem and does anyone know how to contact Wave?
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Hi all, I'm experiencing few problems setting up my account. Although these issues are already discussed elsewhere, I could not find a solution for my case. 1) First of all, after successfully carrying out bank connection for the newly created account, such connection disappeared after few days. When I try to re-establish the connection I get th…
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Hi, I have previously complained about my app that lost all my info. This was on my phone and , my tablet had very well kept on working. Now it seems it to has decided to delete all the info and this is very frusterating...is there a way to get the info back or to avoid this happening again?? Regards Liela @casadeamore
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Enter O'Toole in the vendor name for a bill and get OToole In transaction reporting . Seems to happen because the ' is part of a link to the actual bill. Note: there is no problem if the ' is part of an invoice.
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Hi, I can see VAT payable in my balance sheet but my VAT receivable account do not show any transactions even I have inputted VAT on invoices paid to supplies which are recoverable. Can you please help?
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A client just opened a new Wave account and has assigned me as a Collaborator, so I can help setup the Chart of Accounts, but why is Starting Balances not available under their [new] Accounting function when it is available to companies under my own login? I am still using the old Chart of Accounts.
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June 25, 2 p.m. (Eastern) Our engineers are currently working to resolve an issue that is slowing the sending and receipt of Wave emails. Beginning around 12 p.m. Eastern time, sending of emails via Wave, including password resets, data exports, estimates, and invoices has slowed and messages sent during this window may not yet have delivered to …
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I just attempted to export all my data (under settings). I was able to successfully export data up until 06/21. No transactions after that date are included in the exported files. @Charlotte I'm sure I'm not the only one experiencing this issue (among others...please see my other posts). P.S. - Please allow support tickets again; this community …
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Logged into Wave today and saw a message "Reports maintenance has finished. We have implemented a fix for multiple transactions showing in reports. Your reports should now accurately reflect your accounting. No further action is required on your part. Thanks again for your patience." When I checked, multiple transactions that were create…
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This is not available even when I create a new business under my profile. Is this being rolled out to existing users eventually? Or is this a bug?
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I'm creating an invoice for the amount of $120.00. When I try to save it or record a payment, the amount changes to $119.99. Any idea how to fix this?
