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If I have sent a customer many invoices, it will be useful if they can pay it in a single amount. They can do this by bank transfer of course, but I would like to extend the simplicity of Payments by Wave (credit card) to this situation as well. A simple solution would be for Wave to surface a "pay" option on the Customer Statement if a…Virgil 1 view 1 comment 3 points Most recent by EdC_OnTheRock December 5, 2020 12:38AMSales & Invoicing Feature Ideas
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Hi all, I'm a fan of Wave but with one exception: their payment processing is VERY slow. Example: * I invoiced a client on Nov 2 using Wave. Client paid using Wave online payments and the funds were in my account same day. Great. * I invoiced the same client on Nov 5 using Wave. Client paid using Wave online payments - and today, Nov 13, the f…NevilleC 62 views 2 comments 0 points Most recent by JohnS December 4, 2020 10:47PMSales & Invoicing Technical Support
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Hi I'm getting an error in saving a transaction detail. Why is it showing an uncategorized amount of 69.60 (double amount of 34.80). As you can see below total breakdown amount is already 1473.80. Tried saving one by one split transaction, but still getting the same error message.catessales 111 views 1 comment 0 points Most recent by JulianP December 4, 2020 4:51PMAccounting Technical Support
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I have a question about how to appropriately assign an expense for an online service I use to conduct online psychometric assessments. I pay for the service on behalf on clients in the form of purchasing credits and include the cost in their fee. Should this be consider an outsourced service provider? cost of materials? or just general admin? T…Lianne 1 view 3 comments 0 points Most recent by JulianP December 4, 2020 4:45PMAccounting Technical Support
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Ok so i've been stuck on this screen for the past 5 days (3 business days). After waiting for an hour on this screen, I emailed the support team via Mave and still haven't received any response. Can anyone give me any insight? I'm in Canada if that makes any difference.AdrianC 41 views 1 comment 0 points Most recent by JulianP December 4, 2020 3:25PMSales & Invoicing Technical Support
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I have some customers that only buy one time. They will for sure never come back, it is a one-time product. My customer list is full of these customers and I can not find my normal, repeat customers. I read that I can not delete customers that have invoices. Is there a way to inactivate them so they do not always show up?StephanK 21 views 4 comments 1 point Most recent by Fotan December 4, 2020 3:12PMSales & Invoicing Technical Support
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Firstly, I am so terribly, terribly disappointed to hear that you are pulling back from full support for non-US/Canada users. Would a financial incentive bring you back? Could you implement a 'fee per invoice' charge to your users, IE $0.40 /invoice? This would be in addition to your credit card (Stripe?) income, and would be charged automaticall…dejayajay_49 11 views 0 comments 0 points Started by dejayajay_49 December 3, 2020 11:28PM Using Wave
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Hi all, I'm trying to edit my address and contact details for an draft invoice, but I'm getting HTTP 400 errors, saying: {"error": {"message": "Invalid data provided.", "data": {"timezone_id": ["Select a valid choice. America/Cordoba is not one of the available choices."]}}} Timezone is…MatiasAr 11 views 1 comment 0 points Most recent by JulianP December 3, 2020 5:15PMSales & Invoicing Technical Support
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Hi, My client is based in France and I am based in Canada so VAT is not applicable according to "art. 293 B" of the French tax code. The client would like me to put that in writing in the estimate/invoice. Is this possible on Wave? If so, how? Thanks Jjobella 1 view 1 comment 0 points Most recent by JulianP December 3, 2020 4:49PMSales & Invoicing Technical Support
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Hi, I have a client who is based in France who is asking me to add an additional address field consisting of 3 separate lines. Can I do this on Wave? Thanks Jjobella 1 view 1 comment 0 points Most recent by JulianP December 3, 2020 4:46PMSales & Invoicing Technical Support
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Hello, I am currently having trouble with using wave and paystack together when issuing invoices. What happens is: When I issue an invoice with a certain amount ex. $100, zapier will send the information to paystack, but then the value would change to $1. When I checked the value being sent it shows $100, but paystack views it at $1. I tried the…aodphotos 21 views 1 comment 0 points Most recent by JulianP December 3, 2020 4:05PMAPI & Integrations Feature Ideas
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If you have a personal purchase on your business credit card or in your business bank account, how do you reconcile without having it impact your income statement? I mark the transactions as Personal in the description and treat them as a withdrawal in Owner investment/drawings... is that enough?Genivar 12 views 1 comment 0 points Most recent by JulianP December 3, 2020 2:55PMUpgraded Accounting Experience
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Good day I am aware this topic has previously been discussed but i would like to find out if the wave team has implemented a bulk invoice printing or downloading method in the wave system as this is really lacking and making the use of wave difficult. If we can get a way to download or print multiple invoices at once wave will be a very efficient…Mister_Jinn 1.7K views 61 comments 1 point Most recent by FOG_Farms December 2, 2020 11:31PMSales & Invoicing Feature Ideas
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Pleases add an indicator icon (flag) on the transactions list page to show if a transaction came from a receipt or was merged with a receipt upload. I need to quickly scan through expense transactions to see which still need receipts to be uploaded.UpNorthPet 11 views 0 comments 0 points Started by UpNorthPet December 2, 2020 10:40PM Accounting Feature Ideas
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Hey Everyone! What else do you use for your business and wish you could connect with Wave? What non-banking related data do you find yourself bringing into Wave regularly and wish we would automate for you?zuza 1K views 40 comments 0 points Most recent by Corey_Gardiner2 December 2, 2020 9:58PMAccounting Feature Ideas
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Good Morning I have a client who is 1st year in business and I have just taken over their books. While doing BK cleanup, I noticed that they are depositing their W2 income into their business account (they have sense STOPPED). However, how do I get this excluded in WAVE as this should not be included in their company's income?Demetria_Jones 1 view 1 comment 1 point Most recent by Barsin December 2, 2020 7:50PMAccounting Technical Support
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created a liability account under customer prepayment, and while recording the transaction i have added the customer to the category(above created account), in spite of this, the transaction is not showed in the Customer Statement - Account Activity, for the respective customer.
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I've not done bookkeeping in about 15 years so I'm rusty. I entered all of our transactions for our tax preparer but purchases made on capital assets (paid by loan) don't show up in our purchases. Did I just categorize things incorrectly?? i.e. Industrial Dryer CR Loan Acct DR Capital Assets Where did I go wrong? If correct, do you do a second tra…Genivar 2 views 1 comment 0 points Most recent by JulianP December 2, 2020 5:02PMHelp Center Discussion
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How to provide a customer receipt before payment is recordedThere may be times you want to provide your customer with a receipt for their payment before that deposit appears in your Wave bank feed. To issue a receipt for a Wave invoice, you first need to ma... Read the full story hereSystem 321 views 1 comment 0 points Most recent by _Derek_ December 2, 2020 4:32PMHelp Center Discussion
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Local Group? Well here goes, thought it better to not restrict myself to South Yorkshire as I suspect there aren't that many of you in my immediate neighbourhood,MerlinAccounts_UK 121 views 17 comments 0 points Most recent by Lets_Talk_Dog_2409 December 2, 2020 4:28PMUsing Wave
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Trying to record a journal entry in my Wave C$ account. I have a US$10,000 transfer from a US$ account to C$ account which shows as C$13,132.37. The exchange rate is known as these numbers are actually what happened but Wave is using a different exchange rate. How do I "fix" the exchange rate to 1.3132 so this journal works?lupusden_6115 101 views 2 comments 0 points Most recent by JulianP December 2, 2020 4:20PMAccounting Technical Support
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I am new to Wave and accounting software in general. I need to go back and enter 2019 and 2020 info. I feel it may be best to wait and connect bank/cc accounts once I am caught up. Can someone direct me to "getting started" guides or video tutorials. Any help, feedback, etc would be very appreciated. Thank uRonWood 11 views 2 comments 0 points Most recent by RonWood December 2, 2020 11:15AMAccounting Technical Support
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Wave’s primary purpose is to support small business owners, and we believe transparency in what we do and how we communicate with our customers is central to that mission. As Wave has expanded the products and features we build and maintain, it’s become increasingly clear that we need to adapt our approach to keep delivering software and experien…AlexL 116.3K views 349 comments -17 points Most recent by Pixelfix December 2, 2020 5:00AMUsing Wave
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:# I'm sure this has been discussed before.. I run a small H.R Admin business. We cater to companies that don't need on site H.R but still need to be compliant, we also do professional translations and virtual assisting. Right now there are only 2 of us and have been extremely busy. My issue is after logging in so many hours on a project we pres…Juani 33 views 2 comments 0 points Most recent by montannalw December 1, 2020 11:50PMSales & Invoicing Technical Support
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Idea: Auto merge receipts with credit-card transactions! This is desperately needed feature to eliminate the manual merging required when you capture a receipt and approve it only to have a duplicate show up from the bank. Recommendation(s): * It would incredibly useful if there was a reconciliation process that would matching approved receipt…_Derek_ 21 views 1 comment 2 points Most recent by _Derek_ December 1, 2020 4:29AMAccounting Feature Ideas
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just starting to use wave. would like to find a bookeeping or accountant that uses Wave to help me learn and get my bookeeping and taxes in order.
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I have completed all the information in the setup but now I get a message which says: " We need more information. We've sent you an email with more details. Please reply to that email directly" . I never received any email. When I click on "Reach out to us through live chat" I get nowhere!!!! What do I need to do to get thi…MissYanou 11 views 1 comment 0 points Most recent by AlexL November 30, 2020 5:08PMSales & Invoicing Technical Support
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I didn't receive push notice for an invoice sent two days ago? But received sending overdue notice. Anyway to check if the invoice was viewed or not? And how? Thanks RutianRutian 1.2K views 2 comments 0 points Most recent by Mollask November 30, 2020 4:31PMMobile Feature Ideas
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Hi guys, Hoping someone can help me out here. I have 2 companies set up within Wave under a single login. Right now, if I email a receipt to receipts@waveapps.com, it defaults to one of the companies, is there any way to email receipts to the 2nd company? I could use another email? Or is there some other way to do this? Thanks in advance!Propagandeur 91 views 4 comments 0 points Most recent by Philip95 November 30, 2020 12:37AMAccount Settings Technical Support
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Radius Business Bank did a major upgrade over the last few days and consequently the Radius Business Bank account sync has stopped working. The Wave account can no longer authenticate. I hope Wave & Raidius Business Bank can come together and fix this soon. Thank you.janoah 11 views 3 comments 0 points Most recent by janoah November 29, 2020 3:40PMAPI & Integrations Technical Support
