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I have a business on Wave that is not in the US or Canada. My understanding is that we can continue using Wave, which we are thankful for. Just now I tried to invite a new user as a bookkeeper. This person does not have any existing Wave profiles or businesses, but would merely join as a collaborator on an existing business. However, when the in…Francois_1 81 views 2 comments -1 point Most recent by AlexL December 28, 2020 4:15PMAccount Settings Technical Support
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Help! How do I show proof that a customer has not viewed an invoice?Horsefeathers_4U 11 views 1 comment 0 points Most recent by AlexL December 28, 2020 4:02PMSales & Invoicing Technical Support
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Our Australian business only joined Wave earlier this year and started using from the 1st of July. Now with the news WAVE is blocking all new non-US/Canada businesses, I'm very thankful we started when we did. WAVE has been a fantastic improvement on our last two financial systems. We are a major user of the API to automate our processes, and W…
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There is no field on invoice template to add e mail address. How can I include this on the invoice. Thanks in advance.drumsonly2002 1 view 1 comment 0 points Most recent by AlexL December 28, 2020 3:34PMSales & Invoicing Technical Support
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I realize that "currently in Wave you can't merge a transaction that does not have the same amount and account with another transaction. When you are working with large deposits that cover a few invoices, you would want to wait for the bank imported transaction to arrive in Wave and categorize that as 'Payment received for an invoice'. Then, …JackieCVUS 1 view 3 comments 0 points Most recent by AlexL December 28, 2020 3:30PMAccounting Technical Support
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Hello, My dashboard won't load the entire right side of data (just wheel spins, as seen in the first screenshot). I also cannot see my estimates (second screenshot, just blank), nor can I create any new estimates (third screenshot - loads to an entirely blank screen). This just started a few weeks ago, and my partner who also uses a mac and chro…mikeisyoung 21 views 3 comments 0 points Most recent by AlexL December 28, 2020 3:25PMSales & Invoicing Technical Support
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Every year I mail a Christmas card to my customers for that year. Is there a way to generate a mailing list with addresses from within WAVE?TwistedPrez 21 views 1 comment 0 points Most recent by AlexL December 28, 2020 3:20PMHelp Center Discussion
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I get a dozen or so bank card deposits every day. Description begins "5/3 BACNKCARD SYS...". I'd like to have these automatically assigned to the Income category I created named "WorldPay Merchant Account". Currently I have to check the boxes and manually edit the category. Thanks in advance.EricP 1 view 1 comment 0 points Most recent by AlexL December 28, 2020 2:59PMAccounting Technical Support
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Every time I try to change the country on my business address to Ireland (or to any other country), it saves as the United Kingdom. Is this a glitch, and is there a way around it?Emi 11 views 1 comment 0 points Most recent by AlexL December 28, 2020 2:57PMSales & Invoicing Technical Support
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I do my business expenses on my personal cards , during the year i zelle some money out of my bsns bank account to pay those bills , i account that withdrawal transaction ad accounts payable . Is this the correct wayBobby2020 11 views 1 comment 0 points Most recent by AlexL December 28, 2020 2:47PMAccounting Technical Support
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Hi, I've added a business checking account to my assets account and whenever money is withdrawn, it's defaulted as a deposit, vice versa. This only started happening after I added a new business checking account. Can someone fix this?SMLLCSCorp 11 views 2 comments 0 points Most recent by AlexL December 28, 2020 2:43PMAccounting Technical Support
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I have two WAVE Accounts: one is linked to info@...com and the other linked to admin@...com I first opened the one registered to info@...com, but then didn't use it. Instead I opened another account that I registered to admin@...com. I would like to 'add' the email address: info@...com to my admin@...com account so that I can send invoices from…iam_neil99 41 views 3 comments 0 points Most recent by AlexL December 28, 2020 2:31PMAccount Settings Technical Support
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Hi all. I'm an Australian user who had to bill a client in Euros. They paid the invoice, though the real world exchange rate was wildly different from the 'official' one Wave put on my invoice. I now have a discrepancy on my invoice. I tried adding a negative line item for the discrepancy (-$409.60) on the invoice under 'currency exchange fees' b…superdef 11 views 1 comment 0 points Most recent by superdef December 27, 2020 7:50AMAccounting Technical Support
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I had a invoice paid yesterday and at the same time I received an notification that Instant Payouts were available to me. I signed up and then my payout was put on hold for security reasons. I call the number that is given to us in red letters and when you call it, it says there no longer is a phone support option, only live chat during 9am-5pm E…jmtanzo 161 views 2 comments 1 point Most recent by Psusenn December 25, 2020 4:57PMSales & Invoicing Technical Support
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Hi I have a payment going into the wrong account. Can you please help.Charde 11 views 2 comments 1 point Most recent by Psusenn December 25, 2020 4:33PMSales & Invoicing Technical Support
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Duplicate post, pls delete, thanks!4nthony 11 views 1 comment 0 points Most recent by Muzahid December 25, 2020 8:48AMAccounting Technical Support
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I could use some guidance on what my SOP should be for entering AR transactions. I am not using Wave's invoicing or payment features, that is all handled elsewhere. What I expected to do was to go to Accounting>Transactions>Add Income, select the Accounts Receivable as the account (since it is an asset account), and select Job Income as th…Handyman615 101 views 3 comments 0 points Most recent by Handyman615 December 24, 2020 8:27PMAccounting Technical Support
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Hi there, I reviewed my PL summary view for each expense account. I see some accounts have starting balance of $0. Some of them have an amount for starting balance. Did I do that? I want the starting balance to be $0. Could you tell me how to fix? Thanks much.Freds 12 views 4 comments 0 points Most recent by Freds December 24, 2020 2:47AMAccounting Technical Support
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I love that you can change the order of line items on the invoice. Why can't we do the same for estimates? When I'm creating estimates I try to keep similar items grouped together. Invariably, I miss a line item, but have already created several subsequent line items. There is no way to go back to insert a line item where I need it without deletin…KimGroty 11 views 5 comments 1 point Most recent by Steve6000 December 23, 2020 5:40PMSales & Invoicing Feature Ideas
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Hi, My wife purchased N95 masks in bulk. She made the purchase on her company credit card. I categorized the purchase as a uniform expense. As I was reconciling, I noticed there was a credit from a Zelle transaction a few days later and my wife told me half of the purchased masks were given to another colleague who then reimbursed the company fo…4nthony 12 views 1 comment 0 points Most recent by Mikeg December 23, 2020 12:56AMAccounting Technical Support
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I am trying to download the waveapps on my spare iPhone 7. I am unable to find the app in the AppStore, so I tried to google for the app and clicked on it. Then it says that the app is not available in my region or country. I tried changing my country to USA and Canada, both didn't work either. iPhone 7 Mobile version: 14.2 Location: Singaporevixistyle 421 views 1 comment 0 points Most recent by JulianP December 22, 2020 9:55PMMobile Technical Support
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Is there a report that allows me to see how many of my transactions were paid via credit card, how many were paid via bank payment, how many via cash, etc...?GraphicallyHip 21 views 1 comment 0 points Most recent by JulianP December 22, 2020 9:45PMSales & Invoicing Feature Ideas
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I run my business as a sole proprietor and pay a handful bills from my personal accounts on behalf of the business. I don't understand if I should be recording these as "owner investment" or as income in the "owner equity" account. * Is there a difference between these two accounts? * Does the account "owner investment&qu…the_dadams 16.2K views 12 comments 0 points Most recent by JulianP December 22, 2020 8:34PMAccounting Technical Support
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Good Day Admin Please could you let me know if there will be a Delivery Notes option added at some stage. This is something that we would use on a regular basis. Thanks so much in advance :)Lisa_7206 911 views 12 comments 1 point Most recent by JulianP December 22, 2020 7:20PMSales & Invoicing Feature Ideas
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I have a question in need of clarification regarding reflecting my student loan repayments to external institutions like Sallie Mae and Nelnet. I have made loan accounts in the "Loan and Line of Credit" section of my Chart of Accounts. However, being that it is a student loan, the loan funds were not disbursed to me directly in any of my…BV00 1 view 1 comment 0 points Most recent by JulianP December 22, 2020 7:15PMPayroll & Employees Technical Support
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Hello! I am new to wave and am in the process of launching a business with my partner. We both have equal shares in the company and before we had a business bank account we were using our personal accounts and credit cards to make payments for all necessary expenses. Thankfully we've kept all of our receipts. For all of these initial expenses, is…SoulJam 11 views 1 comment 0 points Most recent by JulianP December 22, 2020 7:08PMSales & Invoicing Technical Support
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[US] Payroll year-end checklistIf you’re enrolled in Wave Payroll's automated tax payment and filing service, take the steps provided in this guide before January 7, 2021, to ensure your 2020 filings are accurate. Payroll custom... Read the full story hereSystem 931 views 4 comments 0 points Most recent by AlexL December 22, 2020 6:52PMHelp Center Discussion
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I have a client who entered the wrong answer to his security questions and has since rectified this with his bank. Wave however, has been unable to import bank transactions since that date, and I'm currently awaiting help from Wave Support. It seems to me that in the earlier Wave, I could delete the bank accounts and enter them as "new accoun…APColeman 51 views 5 comments 0 points Most recent by APColeman December 22, 2020 5:51PMAPI & Integrations Technical Support
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I am new to wave. What Vendor's invoice should be considered, bills or receipt?Firas 21 views 2 comments 1 point Most recent by Firas December 22, 2020 3:32PMAccounting Technical Support
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Hey there, I have 4 vendors that I work with on a regular basis. I got them all to create separate Wave accounts for their corresponding businesses. However now when they send me invoices, I have to manually download the PDFs and add them to my system. Is there a way, I can just forward that Wave invoice email to receipts@ and get it automated. Ot…
