wave_issue
Discussion List
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Dear Sir, I just apply few days before sign up account with wave and verified my account to get started. I already have get paid from client without any problem. 2th is our first payout days but 1th end of days wave team locked my account without any reason explained it. All Of Our Co-workers Are File Up with Us. I sent email last from now 6ti…
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My bank account is clearly connected because the dashboard has the correct balance. however, when I go to look at the Transactions in the Accounting folder, the transactions have not been updated since May 12! And the amount from the dropdown at the top of the screen under All Accounts has the May 12th balance! Why aren't my transactions up…AccountingBaby 83 views 0 comments 0 points Started by AccountingBaby June 1, 2022 10:25AM Help Center Discussion
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I would like to open a second account for a friend's business on 12/05/2022. Unfortunately, it is redirecting to Zoho, which is very irritating. Zoho is not good at all; it appears as a mess on the wave heads. Can you please explain why Wave is no longer available in both global and business development?
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I entered a bunch of transactions on my iPhone yesterday and after about 30 transactions it stopped uploading the receipts, both from Photo Library or taking a photo. I then tried again later and it let me upload one and then it didn't work again. Today it hasn't worked at all. I also tried reducing the file size and it still won't upload. I am m…Frauke 153 views 1 comment 1 point Most recent by SelfSameTree April 27, 2022 6:48PMHelp Center Discussion
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My bank account was unable to connect for quite some time. Finally it connected today! When importing my transactions I accidentally imported my personal checking account with my business.. since January of 2021 LOL Is there a way to mass delete these new imports? Or do you have to do it one by one?
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I recently connected my business credit card account in wave. My credit card account has two credit card users with different credit card numbers. Only one of the users transactions are getting imported into Wave. The other's transactions do not get imported into Wave. Wave does, however, capture the credit card balance of the entire account (…
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Where is the "Payment for an invoice in Wave" option? It doesn't show at all on my USD or EUR accounts.antz29 772 views 6 comments 0 points Most recent by parthvzala April 3, 2022 3:18PMAccounting Technical Support
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1) I reviewed most entries by clicking the checkmark already, If this matters? 2) Theres 1 trash can next to 2 accounts. 2) I want to delete the personal one only. If I click on it will it delete both accts ( or ask which one) I hope not to start over? 3) How to remove 3 months of duplicate entries?AmyH_1 12 views 0 comments 0 points Started by AmyH_1 April 1, 2022 9:27AM Accounting Technical Support
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I deleted an invoice, but the amount still shows on the P&L. When I click on the income account for the details, there is no activity. There is absolutely no transactions/journal entries for this income account, but it still shows on the P&L. Any suggestions to help correct this?MichelleAR 342 views 14 comments 0 points Most recent by Linfamy February 27, 2022 10:15PMAccounting Technical Support
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Not sure if others who are with Meridian Credit Union (Canada) have experienced this too, but my small business account has been disconnected for about a week and a half (Not necessarily accurate since I only check Wave every 2 weeks or so) now since Wave has switched to Plaid. When I try to reconnect this confirmation window pops up asking me fo…seitag 111 views 6 comments 2 points Most recent by ahwern February 16, 2022 9:51PMTechnical Support
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This invoice was paid by wave. However, customer statement shows the invoice as unpaid. Also, I can’t see the “invoice payment” transaction related to this invoice! Can you help me?Maria_Arge 21 views 0 comments 0 points Started by Maria_Arge February 16, 2022 1:23PM Sales & Invoicing Technical Support
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Hadn't logged into Wave for a while, and when I did, it was importing income deposited into my personal as income where it NEVER DID BEFORE. Now I've got $120,000 worth of income for a $25,000 business. WTF? Can anybody help? Doesn't look like much gets answered here.wildy1 89 views 1 comment 0 points Most recent by Mikeg February 12, 2022 3:45AMAccount Settings Feature Ideas
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Hello, I used List Invoices by Customer from the examples: https://developer.waveapps.com/hc/en-us/articles/360055748912-Query-List-invoices-by-customer First POST= yields response body with invoices associated with customer ID [success] Subsequent calls with identical data (unchanged query/method/variables) = the NOT_FOUND error listed below [f…dpy 41 views 2 comments 0 points Most recent by dpy January 29, 2022 12:53PMAPI & Integrations Technical Support
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This announcement in the news letter email I received today: Coming soon: Automatic categorization of transactionsYou want Wave to automate repetitive tasks, but you also want control over your bookkeeping. We hear you!We’re planning to roll out a new feature that will notify you about automatically categorized transactions so you can review them…xvn 36 views 0 comments 0 points Started by xvn January 27, 2022 8:20PM Account Settings Technical Support
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A client's connected accounts haven't been updating since December 1st. She had this issue earlier in the summer. Any idea what is going on and how to fix this?
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All of my data since August 23, 2021 have disappeared from my transactions list. This includes expenses I have manually input as well as invoices I have marked as paid (the invoices are still there but now all say 'overdue') I do not have any filters set anywhere. I have exported my data into a CSV and the transactions are not there either. Al…
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Hi it's been several weeks now I am attempting to download my invoice data in order to migrate to Zoho books, I'm using the google sheets add on and it's not working. Have tried it on google chrome and explorer, cleared the cache, launched it in incognito mode but the same problem comes back. Download for the customers, products and accounts was …MadeleineEgypt 21 views 4 comments 0 points Most recent by CarpetGuru_254 December 15, 2021 5:59AMAPI & Integrations Technical Support
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I imported transaction from my bank file and one of them was a duplicate. The original that was in the system was approved and reconciled. The duplicate that was imported cannot be edited (the changes are not saved and there's no error message) or deleted (no errors but it's still there).
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Since WaveApps switched to Plaid to connect bank accounts to Wave, I have not been able to connect to my banks business portal (Columbia Bank State Bank). My bank changed to a new system that has 3 fields to enter login information: Company ID, User Name and Password. The only connection Wave is offering is to the personal banking accounts. I h…Tripod_Imaging 644 views 15 comments 4 points Most recent by KayEm December 3, 2021 6:39PMBank Connections
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Hi, i tried exporting my data into excel numerous times but i have not received the email with link to download. Please look into this or if someone could assist, how long does it take to receive the data export email? Thanks!
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Update: Thank you to the amazing folks at WaveApps for connecting to BECU's new business banking through Plaid. It is now showing up as an option to connect to! :smiley:Chevassus 141 views 9 comments 2 points Most recent by Raintech November 25, 2021 9:23PMAPI & Integrations Technical Support
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Wondering how to import customer csv file with address and STATE? I have tried a few different ways to import members with full addresses with no success. I would rather not do this manually. Example address, city, STATE, zipnsheler1 91 views 6 comments 0 points Most recent by anitacreates22 November 14, 2021 2:39AMTechnical Support
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I am trying to migrate to Zoho Books since South Africa will no longer be able to make use of Wave for new entities. I have been able to download all of my files using Wave Connect, except for Invoice Data and Line Items. For some reason, this report just won't download. I have tried numerous times and it is just not working. It is quite a lar…
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Hi everyone, I just thought that the community should know that despite being granted approval for payments, having email receipts that my account's been approved, and multiple notifications from Wave Financial/Wave Apps saying "You just got paid!" I still have not received a single penny of those payouts, and I have been given no expla…Chainlift 11 views 0 comments 0 points Started by Chainlift October 12, 2021 4:42PM Sales & Invoicing Technical Support
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Hi Everyone! I don't know why it's happening when I check my Tax Account Transaction on cash base (Paid) it's showing 195.90 total payable and when I open Accrual Base (paid + Unpaid) it's showing 23.02. it's incorrect. Can anybody explain? Because as per my understanding accrual should show all those expenses in Cash base also. ThanksShuaibAhmed 53 views 0 comments 0 points Started by ShuaibAhmed October 4, 2021 9:23PM Technical Support
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Last week BMO rolled out new online banking and a new mobile app. I assume they also rolled out a new API. No one is able top provide any insight on or an ETA for reestablishing the connection. I was pointed to the manual procedure of downloading a Quickbooks file from the bank and importing into Wave. That requires watching for overlap as it do…
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When trying to upload a bank statement, it redirects to a "We're in maintenance mode" page. This has been like this the last couple of times I have tried so I'm not sure if I'm really unlucky or something has broken? Wave status page reports "All Systems Operational". Steps to replicate: 1. Navigate to Accounting > Transact…phil_pettican 101 views 4 comments 0 points Most recent by twarson August 13, 2021 2:48AMAccounting Technical Support
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I opened a support ticket #1460745 on July 9, 2021 and have still not received a single reply from Wave other than the automated "we have received your request". Like MANY others, my bank connection at PSECU.com (a state credit union) won't connect, and I've troubleshooted every action in the support articles and community threads. My b…librarians_teach 11 views 0 comments 0 points Started by librarians_teach July 29, 2021 5:12PM Technical Support
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I only have a week left to pay my GST tax and I can't because my transactions haven't showed up since May 14. I've been disconnecting and reconnecting this whole time and waiting but they aren't showing up. What are my options here? If I completely delete my bank account off of my account, will my old transactions with the data I've added still b…
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I signed up for wave a month ago, and I’ve used the payment processing twice in order to test to make sure things were coming out the way I wanted. When I completed my actual first transaction which was for a significant amount of money ($3,553.50), a day before my payout I get an email saying they need more information about my account. I send ov…Kai 301 views 17 comments 0 points Most recent by Kai July 19, 2021 9:20PMSales & Invoicing Technical Support
