wave_issue
Discussion List
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Hi, I'm new here, and operating from Czech Republic. According to the pdf guide ('Wave Fearless Accounting') there should be a tab under 'Sales' called 'Payments', for adding ways that customers can pay me. But it's not there! And there's nowhere on the invoice template for adding it either...Am I missing something?? Please helpAlexeiW 11 views 2 comments 0 points Most recent by AlexeiW July 16, 2020 2:24PMSales & Invoicing Technical Support
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Non-recoverable Sales Tax (PST) is acting like a recoverable sales tax, but only for Asset PurchasesHi there, I live in BC where we have both two sales taxes: GST (recoverable) and PST (non-recoverable). When I record an EXPENSE using Wave (see my Shopify transaction), you can see only GST is marked as recoverable, even though I accounted for both taxes in my entry. For expenses, my sales taxes are behaving as expected. However, when I re…youngstreet 661 views 8 comments 1 point Most recent by AlexL May 27, 2020 2:27PMAccounting Technical Support
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Hi everyone, This is my first time working with graphql and waveapps. I am creating invoice on behalf of other customer. Steps I followed: 1. Gather customer's token via oauth2/authorize api 2. create customer 3. create product 4. create draft invoice 5. approve draft invoice While creating customer and product, I can see either errors or data. …amritms 131 views 1 comment 0 points Most recent by RobVG May 19, 2020 6:36PMAPI & Integrations Technical Support
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On the weekend I posted a question to the API team, I got a request number 1203275 and a response saying it had been received. But then nothing. It's now Friday and I've had no response. Is this typical? What is the best way of getting in touch with the API team? Somebody please give me some feedback here.murray 41 views 2 comments 0 points Most recent by RobVG May 19, 2020 4:06PMAPI & Integrations Technical Support
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My transactions have not been importing with BMO since January 22. In the banking tab, it states that "this connection isn't working" and when I try to reconnect it, it states that there is an issue with BMO and that I should call them to discuss it. I did this today and was told that they know nothing about why this would not be working…
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Last year one of my customers asked that I update her email address in Wave so that all future invoices would be sent to the new email. I did that and all of the non-recurring invoices that I've sent since then have sent to the new email just fine. Then, on the March 1st, Wave sent out her recurring invoice and this was sent to the old email addr…Clif4dito 41 views 6 comments 0 points Most recent by ConnorM April 21, 2020 7:42PMSales & Invoicing Technical Support
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When adding new, pre existing items to the invoice the list is not loaded initially. I have to wait for around 1 minute for the list to become available for selection. I can also see errors in the chrome console for various Wave related web components, which i'm guessing has something to do with the delayed list load. Is this a known issue? Tha…lamprais 21 views 1 comment 1 point Most recent by Barsin April 17, 2020 6:37PMSales & Invoicing Technical Support
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Hi Wave team, I've uploaded 3 invoices and they still haven't finished "processing". Usually the processing takes max, a minute or two. These have been processing for about 3 hours now. Please advise. See screenshot below.Stephen_QQ 21 views 2 comments 0 points Most recent by Stephen_QQ April 17, 2020 9:44AMTechnical Support
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Hi Team, When I use a Sales Tax which is not recoverable it doesn't show up in account transactions or reporting. Please advise. Sales Tax setting - not recoverable Sales Tax is recorded Sales Tax is not seen in account transactions. Sales Tax is not seen in reporting.Stephen_QQ 21 views 0 comments 0 points Started by Stephen_QQ April 10, 2020 1:48PM Technical Support
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Hi All, Does anyone know if Wave has a phone number of someone I can reach out to directly. I just went to login to my Wave account to invoice a client and all of a sudden I'm seeing that my IP has been banned. Here's what I'm suspecting: I have Sonic Fiber internet and last night there was a huge outage across northern California related to DH…Alexis 21 views 0 comments 0 points Started by Alexis April 9, 2020 7:29PM Accounting Technical Support
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Hi! First, I want to thank you for this awesome tool. As the discuccion title says, I'm having some troubles with the totals of the accounts. Today, those totals does not change when I add a new transaction in my Business account and it seems that it is still taking in account a deleted transaction in my Personal account (I have discrepancies wit…JuanDataurbe 31 views 7 comments 0 points Most recent by AccountsPro March 30, 2020 9:50AMAccounting Technical Support
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Hi everyone, I'm a new Australian-based small business owner and I'm struggling with a problem with Wave. Everything has been working well, however I have noticed that my 'All Accounts' balance is inaccurate because it contains duplicate transactions. For example, my 'Payments by Wave' page will show "Invoice payment for Invoice 5" and …brightstar123 381 views 4 comments 0 points Most recent by Carver0611 February 28, 2020 12:25AMAccounting Technical Support
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I am not sure the best way to describe this and I guess it is a general best practices question. I have my business checking and business credit card accounts linked to Wave and transactions automatically imported. The issue is credit card payments are counted twice For example, each individual credit card transaction is counted as a withdrawal. …tbromer89 597 views 9 comments 0 points Most recent by jenb22 February 11, 2020 4:30PMBank Connections
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I created a help ticket 2 days ago and still haven't gotten a response. I went in and restarted my bank account after the migration, but my bank info in and it looked like it authenticated. I go to bank connections afterward, and it goes back to the list of banks and doesn't show my bank connected. I search for my bank and try to reconnect and …
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Hi everyone, I am in the UK and I am looking for some urgent support - happy to pay. I am preparing my business for sale so I am getting my books in order from May 2018 to date. Everything has been perfectly reconciled but I have some questions about: The use of inter company loan as a way of accounting for payments into my business account tha…
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Something new has started happening, today emails with the invoice attached as a pdf are being flagged by gmail as phishing. My process is to send the invoice as a pdf to myself and then write a personal note to my client. Although this adds an extra step, and I would love it to be easier, I noticed that many of my clients missed the emails from …amFelt 61 views 3 comments 0 points Most recent by AlexL January 10, 2020 7:13PMAccount Settings Technical Support
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Hi, I've read a few threads about this issue, but none seem to have the answer. I have created a new wave account. Yesterday I connected my bank account (AIB) & all the transactions came over perfectly. The balance was correct. However, as a first time user, I messed everything up & deleted the transactions to try & create a fresh …Uncanny_Kim 51 views 3 comments 0 points Most recent by AlexL January 6, 2020 7:59PMTechnical Support
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Referencing closed discussion here: https://community.waveapps.com/discussion/204/recurring-invoice-auto-generated-invoice-number-issue I almost had a client receive an invoice with a different client name in the auto generated invoice. Wave will use the last invoice number for reoccurring invoices, NO MATTER WHICH CUSTOMER. Their answer for tw…thedanindanger 51 views 3 comments 0 points Most recent by ConnorM November 28, 2019 6:45PMSales & Invoicing Technical Support
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Every day, when I try to re-login (after it automatically logged out) I get this error message: On this url: https://my.waveapps.com/login/ How can I prevent this?chriswayg 1.7K views 8 comments 0 points Most recent by Messmeriza November 17, 2019 7:52PMAccount Settings Technical Support
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Wave, I changed my direct deposit information on Wave and was subsequently paid 2 days later. I see the pay stub on Wave but there was no payment to my bank account. Can you please assist?PJJL 22 views 1 comment 0 points Most recent by ConnorM October 21, 2019 6:47PMPayroll & Employees Technical Support
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Hello! When I started using wave, the invoice total I would get on the invoice editing page and the final draft page were the same. Now, the totals are not. On the draft page, there is a total, and then on the final draft there is a different total. How do I fix this problem? I do not want my customers to think I am messing with prices! Thank you…MasHelp 21 views 1 comment 0 points Most recent by JamieD October 14, 2019 1:26PMSales & Invoicing Technical Support
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All my payouts have been put on hold for a week now instead of being instant like they were previously. Is this a glitch or permanent change and how long are wave "holds"?Tcrand 661 views 5 comments 0 points Most recent by ChelseaK September 17, 2019 7:45PMTechnical Support
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When I include a new invoice for an expense, I try to categorize the expense, but I can't find the right categories for my business, for example training, materials to make my products, tools. How can i place the correct category for expense receipts?viajeradumonde 501 views 1 comment 0 points Most recent by FRR September 9, 2019 8:55PMAccount Settings Feature Ideas
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I have 3 invoices for which I'm trying to register transactions as payments. For two of them, they're not appearing in the dropdown in the transactions view for me to do so. I was only able to mark one of them as paid. All 3 of these invoices were created manually (they are not recurring invoices).nowme 21 views 1 comment 0 points Most recent by Barsin September 4, 2019 6:57PMSales & Invoicing Technical Support
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I use the footer to display my IBAN. Some Numbers are replaced by **** like if it was a credit card number. It works fine when I change it manually or when I create from scratch a new Invoice. The text is modified when it comes from the Invoice Customization presets, so I need to correct it manually each time - and it does the same with reccuring…
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This message is preventing me from marking any of my invoices as paid. It's driving me nuts! I may leave Wave as a result. Oops! There was an issue with recording your payment. Please try again. It says "a payment has been paid" and substracts the amount from the total, but keeps listed the invoices as "unpaid" in my Wave das…CeciliaKeating12345 461 views 9 comments 0 points Most recent by JamieD August 8, 2019 7:51PMSales & Invoicing Technical Support
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Before RBC bank, we used to work with TD bank (both Canadian business accounts). We never had an issue with TD but now that we are using RBC, the transactions are not syncing. I do see both the RBC account and the Tangerine credit card in my dashboard but when I check my transactions under the accounting section, I don't see the transactions that …
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I opened a case 6 months ago. 2 months ago I was assured the problem was fixed, well it wasn't and any follow up I've made in the past two months has simply gone unanswered
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My name is Noman Fayyaz ( Accounting & Tax Financial Services ). I am an EA and MS in Accountancy with over 10 years of experience in taxes and accounting. I am located in NJ but have clients from coast to coast. Through the cloud, I can assist you with accounting, payroll, business formation, and various tax filings such as federal, state, lo…NFayyaz 41 views 0 comments 0 points Most recent by NFayyaz July 6, 2019 10:35PMPro Network Listings
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I opened my Wave account with my personal email address. Then I created my business on Wave and invited my sales guy to the business. I then realized, when the sales guy sends receipts to customers, there's this line at the bottom of the receipt: My business has a specific email address to which I want issues/errors to be addressed. I couldn't f…EdwardNdukui 41 views 3 comments 0 points Most recent by EdwardNdukui June 18, 2019 4:19PMAccount Settings Technical Support
