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Discussion List
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When registering for a wave acct, it asked my business type. I clicked the one below the one I wanted from the list. I want to correct that, but I can't seem to find out how.
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Hello. First of all I have been using wave for a year now and I recommend it wherever and whenever I can. I have 2 issues i need help with. First - in provinces section for my country (Serbia) you have only two provinces without majority of the country yet i can't save the information for my business without selecting one of them. Here it is not…
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Hi, I run a very small business on wave, maybe 4 - 8 transactions a week. My reports seem wrong. My net profit is way off? I use my bank account, cash on hand, and PayPal. At the moment I add a manual transfer from cash on hand to my main business bank account and it does not show? I also can't see any new features like "cash flow" …
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I'm not sure if it's a bug, but I'm having issues creating a bill payment from the transaction screen - but only for certain bills. It's bills I've created in USD, but have had to adjust the exchange rate to match the bank transaction. All the other bills I've created have been fine
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Hi there, I have a client who is 4 months in on using wave and have asked me to provide them support. They have done well to get their business started but unfortunately, they have not setup their wave account very well and appear to have guessed they way around the account. I have recommended that they create new account (which i will help them …
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Hi, I have tried with different receipts, using the web app or sending an email. In all cases the recepits get uploaded just fine and I can review them and mark them done. But regardless of the payment account select I just cannot get them to show on the transaction ledger. Am I missing something??
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hi. I'm not sure what's wrong with wave if I'm using MacBook pro. No problem if I use windows 8 or 10. Please help. Thank you
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Hi I am unable to find a resolution for this problem I'm experiencing :-( I started splitting a deposit a client made and then discovered I made a mistake with one amount. I tried to edit it and instead got a duplication of the two split amounts. I then tried to clear it up but the duplications remained. I then deleted the transaction from the his…
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Let's say I get a payment from Stripe of $97. The payment is because a customer paid me $100 and Stripe charged me a $3 fee. Why can I not split the transaction into $100 income and a $3 expense? The only way I can record this payment correctly is to delete the automated transaction reported by Stripe, and do a journal entry with a $100 credit and…
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Hi I have sent 2 help messages to Wave and although I am getting a reference number it’s been more than a week and I haven’t heard back which is really unusual as Wave help in the past has been fantastic. Since the update I cannot process my clients payments which flow into Wave via bank connection and sit in the transaction area. I log in using a…
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Merging issues - Receipt information (notes, account, sales tax) is removed when merging with transaHi Whenever I merge a banking transaction with a receipt I loose the comments, account and GST information I have entered with the receipt. I wish the receipt transaction would have the priority, not the blank bank account transaction. If there is any trick, I'd like to know. Because atm I enter all the info necessary with the receipt. Then merg…
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I'm in the process of switching over to Wave from QB Online. I have one outstanding Credit Memo to a customer who pre-pays for jobs and has had a couple of cancelled events, resulting in the credit memo. They prefer to apply credit memos on their end rather than automatically applying to the next invoice. I have two questions: How would I handle…
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Hi Just tested the receipt app. Even though I select my Sales Tax in the app it's not coming through to the system. Is this a bug? My current workaround is to scan the receipt with the app, but then do the work online. Wish that wouldn't be necessary. Thanks, Markus
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created recurring invoice...six month later changed customers email....based on my database concept i assumed you would update recurring invoices from the primary email field, as you do when invoices are created manually...well you are not updating any existing recurring records. My ? is I have 5k recurring records that need their email updated so…
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Hi, yesterday I uploaded a ton of paypal transactions with no problem. I need to upload 4 months of transactions from my bank into Wave from previous months that are from before I started syncing. It's saying it cant read the date. It's the EXACT format and 3 columns as the paypal ones. The only difference is that it is going in the checking vs pa…
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I uploaded a receipt using my Android app, went onto the website and checked it over, and verified it. Under my receipts tab it shows "Done" next to the receipt, however, it is not showing up under my transactions. What did I miss?
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I have manually added 1 transaction with proper description, category and account. Another transaction was synced automatically from Bank account to Wave and auto-categorised as "Uncategorised". After I click the 2 transaction to merge, it left me with the "Uncategorised" one. All the proper description and category is not fol…
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Hi Wave Team, How do I go about including transfers, i.e. from one bank account to another in a CSV import? I've attached the template in mind, which is based on the accounting data export CSV template. Appreciate your advice on this, thanks.
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Hello, I am trying to understand how this app works. I took a picture of my receipt, then I was able to see the following transfer from the receipt to the apps: the merchant, date, and total. I selected the payment method and category. On the "add tax", I selected HST 13%, put in the subtotal and post to accounting. When I reviewed the t…
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I just changed from apple to android Payment methods and account categories are missing
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hi i want to replace my email address registered in wave to a new one please advice
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Really liked the rebranded interface! Not sure if this could be a bug, but the split transaction feature is not working anymore for qualified transactions (at least for me). Nothing happens after clicking on "Split Transaction", but other features such as "Create Bill Payment" and "Move to Personal" both working as us…BeingJasonChong 21 views 2 comments 0 points Most recent by BeingJasonChong September 25, 2018 4:21AM
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Hi, I would like to download a report of all the expenses with a copy of the uploaded receipts for an audit. How do we do that? Thanks Krish
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I accidentally created a additional sales tax and used it on a transaction. I deleted the transaction that used it, but when I try to delete the sales tax I get a message that it's still used on "CBF". I click through the link provided and it takes me to the transactions list, but there are no transactions called CBF. The original tra…
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I've tried multiple times to add a collaborator. Sent it to the employee. She signed up then logged in with her email address, goes up to the company name at the top left and it's logging her in as MY email address...AKA she had access to my social security number etc. Then I go back in to look at where I added her as a collaborator and she isn't …
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Hello, I created my first estimate and exported the file as a pdf. When opening the pdf, I noticed that there is a strike through in the currency symbol. I am using the Mauritian Rupee as currency which uses Rs with no strike through. Is there a way to fix this issue? Thanks
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Hello, When attempting to convert an Estimate to an Invoice, the Notes field is not editable. The Notes field from the Estimate carries over to the Invoice - which I think should not be the desired behavior. I have a default Notes field in my Estimates that says something like "This is only an estimate please do not pay this amount". B…
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This discussion was created from comments split from: Sept. 7-10 2018: transaction import issues for receipts, bank connections, CSVs.
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Hello everyone. I got this issue with saving transactions. Not the first time when I add expense/income through Transactions icon (Menu -> Account -> Transactions), Wave does NOT save the transactions which I entered. I got really upset since I entered about 100 transactions for the past 2 months, and now I have to go over again because Wave…
