Technical Support
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Discussion List
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Hi, I am trying to export my data for backup purposes. Export went OK for one company, but when I swap to Personal account and press settings, I get a page with error 403 and a wipe out message saying I don't have permission to that page. Anyway to fix that? Thanks
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When i send an estimate or invoice it gets delivered from another account even though i'm signed into one. Example: signed into wave acct bob@mail.com, email received by client from Sarah@gmail.com. PLEASE HELP
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It keeps happening the whole time. what can be wrong?
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Hi All, I've recently slimmed down the expense categories but when I use Wave mobile, ALL the categories are still showing. Any tips on how to just have the few expense categories i've created to show up? Thanks!
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I just deleted 8 transactions accidentally. Now when I try to add them back in either by importing a file or as a journey entry, Wave won't let me.
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Hi, my email has crashed and it takes more than a week from our service provider to get support, however, I have to access Wave all the time. I reset my password this morning, however the password does not work. I've clicked on the "forgot it" but obviously I wont be able to access the email as that mailbox is down. Is there any other…
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I either don't see an option or am overlooking the way to get rid off the decimal place on invoices for currencies which don't have fractional monetary units (VND for example). Is this currently possible? Any help/insight would be appreciated. Thanks
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Hello! I reported this issue yesterday directly to Wave, but wondered if anyone else is having the same problem. As of 8/10 we are having problems adding products/services to invoices using the web interface. We have only three products. When creating or editing an invoice and clicking "Add an item," all three products show up in the pop…
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I was able to integrate with PayPal and import my transactions into a new bank account. But it seemed like a one time import. I don't see any way to do another sync without importing the transactions into a new bank account. Is this just a very limited integration and I should do the CSV export from PayPal and then import into Wave. Or am I missi…
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Our mastercard and bank accounts are not verifying and balancing properly anymore. Transactions that were verified from previous statement show up not verified next month. We also had issues with duplicate transactions.
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Hi there! Simple question, can I remove my country from my invoices? I live on the island Bonaire. When I select country I get: Bonaire, Sint Eustatius and Saba. These are three different islands, and I only have a company in Bonaire. I don't want to confuse my customers... Can I somehow turn it 'off' that my country is displayed on the invoice…
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Hi there, I am trying to log in to one of my other businesses, and can not remember the password. I have clicked on the link "Forgot Password", and entered the email, but not received an email with the link to be able to reset the password. Help!!
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Hi, I have problem which I don't know how to handle. I created a vendor which it's transaction goes to the predesigned Account Payable. Also, the same issue with customers accounts. Their transactions are linked to Predesigned the Account Receivable. I want to link the vendor to an account under the Expected Payments to Vendors category I created.…
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The csv I download from my bank has purchases with a negative sign and deposits without a sign. In Wave my purchases (negative sign) get uploaded as deposits; and my deposits (no sign) get uploaded as Withdrawals. I presume this is because the negative is being read as "reducing" the balance on the account; and vice versa. I don't see an…
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i get the issue wave has with credit notes, we need to apply a negative value to adjust but how do we remove the unpaid tag on the invoices?
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Hi @Alexia I am trying to clear my Receivables, there are a few small balances such as: ($0.01), etc. What could I do to get them off my Aged Receivables listing?
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Hello, From today I have a problem that wave doesn't show old bills and when trying to create new one, doesn't show bill creation window. Browser cache is cleaned. Thanks for reply.
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Hi, my email has crashed and it takes more than a week from our service provider to get support, however, I have to access Wave all the time. I reset my password this morning, however the password does not work. I've clicked on the "forgot it" but obviously I wont be able to access the email as that mailbox is down. Is there any other…
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Is anyone else having trouble accessing the reconciliation section? I haven't been able to get in since yesterday. It just buffers on both my computers, using different browsers, and also on my main business owner's computer which is miles away so it isn't my internet speed.
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Hello, I have just joined Wave as a new user and I'm completely unable to upload any transaction files in .ofx or .csv formats (the only compatible formats provided by my bank). I get the error message: "Please select a bank statement file." I have tried the following, all with the same error message: -Uploading as .ofx -Changing encodi…
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Hi All, I'm trying to delete Sales Taxes I created by mistake. I go to Settings/Sales Taxes and I push the rubbish bin icon, but I always get the following error Message: We can't delete this tax because it's associated with the following: XXX XXX To delete this tax, remove it from the items listed above. I have removed the Sales Taxes from …
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Hi, I have set up the Stripe connection and have had invoices paid in Wave with the customers paying by credit card. However, there is no data showing in my Stripe account. Is there something I have missed during the connection setup? Thanks Sam
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I registered a business and loaded all my information and now it wont allow me to login again. It says password is incorrect. I reset the password and it is still not allowing me in.
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Hi there, I am loving the Wave app and have it linked to my Etsy store. Intially when I set it up it automatically pulled in any new transactions. I would now like to sync new transactions I have to pull them into Wave, is this possible? Many thanks!
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I have an account for over a year now and I now suddenly have no access to my "Business Profile" in the settings area. I need to change my address and have no way to do this. When I click on the Business Profile, it tries to open the page, then shows an error at the top of the page about incorrect data, then goes quickly to the Payroll …
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Hi, the collaborator to my account can log in but data shows all zero.
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I keep getting Something isn't quite right. Please enter a correct email and password. Note that the password field is case sensitive. I have reset the pw multiple times, this is unbeleivable and impactuing my business. Cant even open a support ticket without the ability to login???????
